Cabify
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Information
- Category: Travel
- Price: Free
- Age Rating: 4+
-
Rating:
2.4
- Developer: Cabify Technology
- Version: 8.47.1
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Features
The Cabify mobile app offers a range of features designed to make transportation easy and convenient. Users can easily request a ride, track their driver in real-time, and pay seamlessly through the app. The app also allows users to schedule rides in advance, choose their preferred vehicle type, and select their favorite driver for future rides. Additionally, users can split the fare with friends, earn rewards through the Cabify loyalty program, and access 24/7 customer support.
Furthermore, the app provides detailed information about the driver and vehicle, as well as transparent pricing with no hidden fees. Safety features such as in-app emergency assistance and the option to share trip details with contacts add an extra layer of security for users.
How to Use
To use the Cabify mobile app, simply download it from the App Store or Google Play Store, create an account, and enter your pickup and drop-off locations. Choose your preferred vehicle type and payment method, then confirm your ride request. Once a driver is assigned, you can track their arrival in real-time and communicate with them through the app if needed. After the ride, payment is automatically processed through the app, and you have the option to rate and provide feedback on your experience.
Pros & Cons
The Cabify mobile app offers numerous benefits, including a user-friendly interface, a variety of vehicle options, and transparent pricing. The ability to schedule rides in advance and choose favorite drivers adds convenience for frequent users. Additionally, the safety features and 24/7 customer support provide peace of mind for passengers.
On the downside, some users may find that the availability of drivers is limited in certain areas, and pricing can be higher during peak times. Additionally, the app may not be as widely recognized as some of its competitors in certain regions, which could impact its availability and user base.
User Reviews
Review Source: Google Play Store
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App is good enough to call a ride or send a delivery within the city. It is simple and easy to use. Only thing is you have to get used to the drag & drop style list to specify where to go, but it is actually useful (I have used Uber, Bolt, and Lyft) once you get the hang of it. You have the option to modify that list. Also, I wish the app has a "custom" option for tips. Current option only provides 1, 2 or 5 in whatever currency you are located on. BTW, my driver was awesome!
I reserved an early car trip to the airport the day before and was quoted a price. When it was time to go no driver could be found. If I can't rely on the reservation to work, the feature is useless.
First of all. There's nothing executive about the executive type of vehicle choice which costs a little bit more. Clearly they do not inspect the vehicles that go in that category. 80% of the time you will end up getting picked up buy a piece of junk as if you ordered the cheaper option. When I want to be picked up in a nicer vehicle I use Uber's Comfort option. Uber actually screens the vehicles that go into that category and you get what you paid extra for.
A transportation app that doesn't take you to where you ordered. Twice in a single week, I've had the same issue in which the driver leaves me in awkward places pretty far (about 3km) from the set destination. Customer Support seems to think it's completely fine though, as their responses are along the lines of "the driver wasn't able to reach it", though roads were completely normal, and drivers behaved normally. Don't trust this app if you don't want to be left in dangerous situations.
It show available taxi 10min away when ordering, but after confirm order is still looking for available taxi for another 10min🙄 Canceled and went for tram whats €2.50 Benidorm to Alicante instead of €70 by taxi
BS app - it does not cover the area I am in. Since I won't use it, I wanted to delete the account. Of course that is very tricky asking you to contact an agent and to wait for nothing. Annoying.
When I tried to order a ride, the field with the address did not open - I could not enter the destination. When I wrote to customer support about it (live chat), they didn't reply for more than hour, but then close the chat after few minutes, when I could not reply. Awful.
They have no idea about the city, driving only with gps causing many delays and Customer service is not helpful at all if any issue occurs, they just repeat the same and the same: we are sorry for your inconvenience
Absolutely inadmissible, I had a reservation done for an hour to pick up a flight and it was delayed without warning + asked a fee of 40€ to cancel once I discovered (5 mins before the original pickup time). In general the app has always worked well before, but having a posibility to book a ride, and not only not to arrive at the destination point but being charged for that is absolutely crazy.
I've used this app several times, but each time has been a disappointment. Customer service is nonexistent—when issues arise, the staff seems completely unprepared and unable to resolve even the simplest problems. I had a booking issue, and after countless attempts to contact support, all I got were vague and useless responses. Drivers often ignore directions, and I've been dropped off at the wrong locations multiple times. Not to mention the waiti
Stay away, first ride and was almost scammed to pay twice the cost that was shown because the driver told us to change cars. Avoid. Now the reply to this comment says to contact customer service and I will say I did. Pretty funny situation where the only thing customer service does is just refund for wait time of the other driver and does nothing with the fact that people were driven with an unknown driver. App said 65 euro,the other driver estimated the cost to be 120 euro, after which we left
Had multiple negative experiences with this app. Rides were cancelled without my consent or clear explanation. The pricing was extremely inflated - 2-3 times what I'm used to paying for similar distances in Barcelona. The lack of transparency in both cancellations and pricing makes this unreliable for transportation needs. Would not recommend.
Very poor customer service. The app has an error for years where certain phone country codes (e.g. +1 or +7) just won't receive the verification sms, but there's no error message at all. Worst of all is I took the time to report this and explain exactly what's happening, and they just ignore me or deny something so obvious. Shame on this incompetence.
I used to prefer this app to other ride-sharing apps because the drivers cancelled less frequently. But lately, cancellations seem to be on the rise. But the worst part is the app periodically rejects my US visa card as a payment method. They say it's a problem with my bank rejecting their pre-authorization, but my bank says they're receiving no attempts to charge the card from cabify. It's happened to me twice in the past month, and it's too unreliable to use anymore
Downloaded this app for use in Spain, as uber and bolt didn't show much availability. This app usually shows as an ad from Google maps, with prices for the trip and car availability alongside of directions. The car availability is actually arbitrary/not based on reality. The first time I ordered a ride, the app spent about 15 min looking for a driver, until I gave up and just walked. Next time I booked a car to go the airport a full day ahead. I thought it meant I had it reserved, but it didn't.
I don't recommend, it charges you when the drivers mess up and miss the pickup. We tried it in Barcelona, needed to make an event. The pickup time was 4 minutes. We waited and watched as the driver flew past us on a 1 way construction zone, and the pickup time instantly jumped to 18 minutes. We had to cancel, and the app charged us 10euro for canceling on the driver's mistake. Hailed a taxi, and made the event on time. I deleted this app after that experience. The regular taxis are much better.
Terrible app. It is often buggy, particularly during peak hours. During rain or other high demand it will collapse. It also often not allow let you input street numbers just the street names which is quite frustrating. Poor customer service as well. Uber has comparable if now lower prices (except during surges) and has much more reliable service.
After updating this week, the app is so buggy that it took me half an hour to input my destination and my home address (already saved) wouldn't load. The driver took more than twice the time they said it would take, the price more than doubled because after all the struggle, it wanted me to go to a different district. So exasperating!!
Terrible experience using this app. Have to wait 15 minutes after first install to book. Why? After a couple of trips couldn't book any more trips. App was blocked from making bookings. No explanation. Reported the issue to Customer service and tried to connect with them several times. No luck. Customer service non existent, never reverted or solved the issue. Easier to hail a cab on the streets. Unreliable.
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