Passport Parking
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Information
- Category: Travel
- Price: 0.00
- Age Rating: 4+
-
Rating:
3
- Developer: Passport Labs, Inc.
- Version: 9.4.5
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Features
The Passport Parking mobile app offers a range of features to make parking easier and more convenient for users. One of the key features is the ability to pay for parking directly from your mobile device, eliminating the need to carry coins or visit a pay station. The app also allows users to extend their parking session remotely, providing added flexibility for those who need to stay parked for longer than originally planned. Additionally, the app provides notifications when a parking session is about to expire, helping users avoid parking tickets.
Another useful feature of the app is the ability to keep track of parking history, allowing users to easily reference past parking sessions and expenses. The app also offers a map of available parking locations, making it easier for users to find a spot in busy areas. Finally, the app provides a secure and convenient way to manage multiple vehicles and payment methods for parking.
How to Use
Using the Passport Parking mobile app is simple and straightforward. After downloading the app, users can create an account and add their vehicle information and payment method. When ready to park, users simply input the zone number located on the parking meter or signage, select their desired parking duration, and confirm the payment. The app will then track the parking session and send notifications as needed. Users can also easily extend their parking session or end it early through the app.
For those who prefer visual guidance, the app provides a user-friendly interface with clear instructions and options for managing parking sessions and payments. Overall, the app is designed to streamline the parking process and provide a hassle-free experience for users.
Pros & Cons
Pros: - Convenient way to pay for parking without coins or visiting a pay station - Ability to extend parking session remotely - Notifications to avoid parking tickets - History tracking for reference - Map of available parking locations - Secure management of multiple vehicles and payment methods
Cons: - Reliance on mobile device for parking payment - Potential for technical issues with app or mobile device - Limited availability in certain areas
User Reviews
Review Source: Google Play Store
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A Parking App is great for obvious conveniences But… I quickly downloaded this one to use for what’ll be a regular quick stop for me, but never a long one, so I’m unlikely to use it again…unless I’m quarterless, and here’s why… - I only needed 15 minutes & 20 mins cost 25cents so I hit “select 20mins” & submit. Then juuusst as it was accepting the payment & closing the screen(too late to stop) I caught a quick glimpse of the 40cent transaction fee added along w/the 25cents for my 20 minutes! Boom…65cents for 20 minutes, lol. I saw no clearly visible mention of a 40c fee per transaction in the App’s description on the AppStore(I looked for any mention of prices), or I would’ve just popped in a quarter, lol - I have another App for Center City Philly, it has no trans fee so I wasn’t expecting one here - I wonder if it hits you for another 40cents if you add $ to the meter, or is it just a one-timer(?). If it’s the former you’re better off using up your quarters, if the latter then you’ll want to stay awhile to get your money’s worth!
Update: The developer reached out here and Customer Service (CS) also responded to my query. CS was very friendly, but the email process is slow and did not give a quick result. This is a new day and the app seems to have reset, which may be thanks to efforts by CS - I can’t tell. I appreciate the sincere efforts to help. Please correct the in-app warning: resetting the PIN deletes the credit card but NOT the entire profile. The app forced me to reset my PIN and trying to avoid losing all of my information when I knew my PIN was entered correctly started this entire situation. In the end I kept my same PIN; I think this was just a way to obtain a new agreement to the terms and conditions. Please also create a faster support method, to enable users to avoid parking tickets due to app malfunction. The app is great when it works and usually works flawlessly. Rating updated to 4 stars to reflect this plus the friendly CS; one star off for this experience, the slow support process and the parking ticket consequences that may result. Original Review: This app has been a great convenience but today it suddenly required recertification and then refused to accept my PIN. I can’t reach my car so I will probably get a ticket. No response from Customer Service. This must be an update issue and hope it will be fixed ASAP. We're sorry to hear you're having an issue. You can reach out to our customer support at [email protected].
First off, this is a big improvement over having to run out to the meter and deposit coins every time the meter times out...but this depends on your phone having a good signal, of course. This becomes a big issue when you have to park a long distance away from where you work and the meters time out every two hours. While it’s true that the app won’t allow you to add time the way you can when you deposit coins, it is easy to start a new session. The only drawback is that you will lose any time remaining on your current session if you start a new one before the old one expires; however, I suspect that is prefferable to paying a large fine if you try to wait and mis-time it. I really do hope that this app is expanded to include adding time to a session. With that one change I would give it a rating of five.
Simple app, no frills, does what you need it to (pay for parking) pretty efficiently. The "convenience fee" is unfair since the app is an alternative to parking meters that must be maintained so should be part of the parking fee, not an extra one. It could also be improved with better reminder options and basic settings like to turn off the incessant vibration after paying, but there's no option to shut that off without losing other notifications.
Very useful but why can't you pay with 2 cards? I misunderstood the reload option and instead added another "card" with $10 on it but since the convince fee is more than the amount on the old card I just have money that I can't use/access and there is no way to transfer that money to the new "card". This needs to be fixed and should be easily done without needing to call customer service. If Starbucks, Chickfila, etc. can do it I'm sure you can figure it out.
Convenient and fairly streamlined (especially with recent updates). One quibble: I wish the app's name and icon were more obviously about parking. Whenever I go hunting for it in my app drawer, I can never remember the name, and the icon doesn't help identify it. Why not riff on the standard parking sign conventions, like a big 🅿️? I usually have to read the name of the app off the street signs!
Really convenient app to use. Except for when it's not. Not sure if this is strictly an issue for the version of the app on the galaxy 8 plus or if it happens with other users as well, but every so often, I open the app and it will come up with an error which will not allow me to open it until I uninstall, reinstall, and then login again. Very frustrating when I'm busy at work and neither have the time to do all that, nor run out to pay for my parking, thus almost ensuring that I will be met with a $40 parking ticket by the end of my shift. This should be fixed asap because at this point I would much rather park in a garage for $10 if it grants me the security of knowing that I 100% will not be paying more than that, as opposed to rolling the dice that I will be able to rely on the app every time i intend to use it.
My last bank statement showed two charges from Passport for $74 and $86 dollars respectively. I have exchanged email with Passport over nearly two weeks and with two different customer service (I use that term guardedly) representatives. Neither can tell me anything about the charges other than that they are “probably” parking tickets, but that they cannot “locate the source of the charges in their system.” So, they’ve collected $160 dollars, cannot explain why or for whom they did so, and they have now simply said it isn’t their problem. I’ve had no tickets placed on the car I use Passport in conjunction with, I received no notice from any town that they ticketed the car, so the money has apparently vanished into the Passport bank account. Anyone thinking of using this app ought to ask him or herself what stops Passport from randomly and without any cause adding charges to accounts given this approach. And, if charges ever did result from a ticket, how a user would know they have been paid, when Passport cannot trace money they have collected, but about which they have no further information. Hey! I’m really sorry to hear that you’re having issues tracking some payments! We'd be happy to help you concerning these charges. Could you email [email protected] and we’ll get it under review as soon as possible!
I hate this app with a passion and can’t wait for a competitor with better quality control and UX design team to replace it. It gets broke when there are upgrades. It errors out with meaningless errors. And whomever is responsible for end user use cases and process flows seems can’t seem to understand is that if this app fails while you’re on your way to work … what are you supposed to do? Wait for the next train that comes after you call their useless support team to trouble shoot? Stand in a public place constantly re-entering payment information? Or take a $25 hit from a parking ticket because they can’t get it together and just don’t care?? (And, because by the time you’ve finished fighting the app you’re either already on the train or don’t have time to go back to complete the manual pay process.) How many days can you tolerate that before you abandon the train stop you’re at in favor of any other option? When this app fails, Passport Parking should reimburse for the parking ticket. Period.
This app sucks. It had my expiration for my card wrong, I couldn't update it. I reached out to customer service. Per their instructions, I deleted the card. When I went to re-add the card, it still said I couldn't update it. Per their further instructions, I deleted and re-downloaded the app. I still can't add my card. Their final instruction is to use the nearest meter where I can pay with physical money. This company is garbage, and any city that decides to make you use an unusable app is too.
Poor app functionality and customer service. After starting a session, the zone somehow changed (not even close to the number I put in), so I was charged for the wrong space. Tried to open support chat in the app, but the chat box appeared behind my phone navigation buttons. Went to the website and after several emails back and forth, was finally told they couldn't issue refunds via that chat. I started by saying I was charged for the wrong space, so why not tell me that from the start?
The app is very buggy. I had a lot of trouble getting my first parking booking to work, but after many attempts I finally got it to work. I I tried 6 times to extend my time, but it didn't work. I walked to my car only to find a parking ticket. when I chatting with support for the app, they weren't interested in helping.
Terrible. unusable. I have 3 credit cards, and I got through the process to try to pay and it won't accept any of them, so I know it's not me, the app doesn't work. if they just allowed google pay it would have been quick and easy. or if credit card entry worked it would be tolerable. useless. wish I could give it zero. if I get a ticket, I'll fight it.
Thanks for the $40 parking ticket: I downloaded this app after I parked, added my payment and license plate info, selected my zone, and every time I tapped to pay and proceed, it sent me on a loop, back to enter the zone number again. So reluctantly I paid with card at the machine, knowing there was a chance I wouldn't be back in time, and sure enough, I was ONE MINUTE LATE and got a $40 ticket, mainly because this app wouldn't work—I could have easily applied extra time if it worked.
Wish I could give it a zero star rating. When you launch the app, it asks you for your 4 digit pass code, yet that obviously doesn't exist yet because I just downloaded it. So, I am unable to open the app and create a profile and use it because it requires that I enter a 4 digit code that I never created. So, until they change their app so I can access it, it will remain 1 star. And even if there is something I am missing, the app has no information about how to create an account and log in.
Almost tricked me into paying twice! Promoted me to rate app at end of payment flow, and after dismissing this, it made it look like I hadn't paid and prompted me to click to finish payment. Doing so revealed I was about to double pay. Reporting you to Google! Update 2022-5-31: App crashing on launch. Could not pay. Thank God I had enough cash on hand.
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