Southwest Airlines
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Information
- Category: Travel
- Price: 0.00
- Age Rating: /
-
Rating:
4.6
- Developer: Southwest Airlines
- Version: 11.10.3
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Features
The Southwest Airlines mobile app offers a variety of features to make travel easier for customers. Users can easily book flights, check in for their flights, and access their boarding passes all from the app. The app also allows users to manage their reservations, view their upcoming trips, and add EarlyBird Check-In.
Additionally, the app provides real-time flight status updates, allows users to track their Rapid Rewards points, and provides access to helpful travel information such as baggage policies and flight schedules.
How to Use
To use the Southwest Airlines mobile app, simply download the app from the App Store or Google Play Store. Once downloaded, open the app and create an account or log in with your existing Southwest Airlines account. From there, you can start booking flights, checking in, and managing your reservations all from the convenience of your mobile device.
Users can also enable push notifications to receive important updates about their flights and access their boarding passes directly from the app.
Pros & Cons
Pros of the Southwest Airlines mobile app include its user-friendly interface, the ability to easily manage reservations and access boarding passes, and the convenience of real-time flight status updates.
However, some cons of the app may include occasional technical glitches, limited features compared to the desktop website, and the need for a stable internet connection to fully utilize all of the app's features.
User Reviews
Review Source: Google Play Store
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Southwest Loyal! User friendly app, the flight selection & booking process is simple, get 2 free checked bags, and I don't have to worry about random fees. I almost cheated on Southwest one time. I saw cheap flights with another airline. I tried to book it several times, but when it was time to pay, This flight does not exist at this price any more. & I would have to pay for each seat of each individual leg of flight. It wasn't worth the 2+ hours i spent trying to figure it out. Never again!
I love the accessibility and ease of this app. I see my itinerary immediately and am updated about any changes without having to log in and check up on it constantly. I also love the upgrade to business class and being automatically checked in without having to remember to check in myself 24 hours prior to flight. Will always fly with Southwest given the option
My experience with SW for the last 30 years has been really great. I've never had an issue, always been able to change my flight last minute for free or a charge of less than $7. The staff have always been so friendly, nice, and super helpful. I find they are cheaper then other airlines, especially when you get 2 carry ons for free. Can't beat that. I love to fly Southwest.
Hello This is the first time I have used online boarding passes. So far this has been great. It is a shame that I cannot use my drink coupon on this flight. Considering I have purchased it in my flight pricing. I think they could use anti viral spray to sterilize the drink cans if anyone worries about this sham going on. Hopefully everything will go according to plan? This is the first time I’ve flown in over five years. The enforcement of rules that aren’t law has prevented me from being comfortable spending my hard earned cash with companies that blindly follow communist agendas. But, that is for another topic another day. I am looking forward to my trip and seeing my family. Southwest prices are fair and I love! That this company has gone against the trend of charging for bags that are normally expected for a trip. I know some people try to be cheap and take advantage of companies by over stuffing their carry-ons. It’s not right. That’s why I have chosen Southwest to be my favorite airline. Because they are helping the American people make more things possible by not being greedy with charges. Thank you for being the best. I am a Texan also. Thank GOD!!
I love flying Southwest. I usually am one of the first to board and I prefer a seat in the back. However, my biggest complaint, is when there are delays. The delay is not the problem so much. But, when I have a connecting flight, and now only have a short window to get to my next flight, perhaps the airlines should consider letting connecting flights people off first. My last flight I paid extra for early boarding. My flight was so delayed that I made sure to sit in the closest seat near the front. Even so, by the time I got off, I was literally running to the opposite end of the airport to get my connection. The plane had already started boarding when I got there. What’s worse, the flight attendants knew I had a connecting flight which started boarding before the door opened on the flight I was currently on. Perhaps, when delays happen, it would be polite to let people who have connections get off first. Especially when the connecting flights are that close to leaving. Delays are going to happen, I’m good with that, but show some appreciation to those of us who have connection and a short window to get to them. ❤️
Needed to change a ticket; departure airport and date. I initially called Customer Support. There was a wait period and the system offered a call back. Since I was on my landline with the information needed on my mobile device. I contemplated waiting for the call back but while looking at the mobile I saw that I could possibly do the changes (modify) myself. I declined the call back and proceeded to MODIFY my flight requirements. The process was GREAT including paying the delta of the fare with my card that was on file. Additionally I could have paid with other options such as Apple Pay and Paypal. In this case the need for human intervention was not needed. However there have been times that is has been needed. So Southwest please do not eliminate your human access/contact for your customers even as AI becomes more prevalent. This will be a major differentiator for your airline. As a cost of doing business. Your overall profits will be rewarded. In summary- instead of waiting 16 mins for a call back. I was able to handle my business with Southwest in under 5 minutes. Again the process was Great!!
I received a Southwest 100 voucher from Southwest after spending several hours delayed in the airport. I was pleasantly surprised until a attempted to use it but needed to cancel due to family emergency. What they FAILED to tell me is the voucher number changed to the flight I cancelled thus when I attempted to use it utilizing the voucher number it wouldn’t let me. I attempted to call southwest but this was during the hurricane emergency and several of their customer service locations were not available. I certainly understood that so I went ahead and scheduled my flight WITHOUT the voucher credit. Finally I got ahold of someone who said they could extend for another year because of my trouble and they could see where I had flown again with the voucher but they encouraged me to wait a couple of more months to call and extend since they could only do it once. I did so but the person I got said no. I explained to numerous phone calls and what I had been told but again was said no and no dialogue had been entered into my record. Be careful with your voucher IF you receive one. Southwest does not have the customer service it use to have.
Mostly good. Just wish non-rev commuter flights were easier to find after checking in especially and wish we could see the loads without pretending to book the flight the regular way and deleting it. Once I check in I'd like to see it on the home screen with my place in line so I can plan an alternate commute to work as needed.
I love SW in general, but recently when there was a fare sale, I thought I’d check to see if my current reservations had gone down in price/points. I checked a round trip flight with the same days and times and saw that it would save me 5406 points. Great. So I went to “manage my reservations”, brought up my reservation, clicked change, and it indicated that the same days and times would only reduce my total points used by 1544 points! That’s messed up. To get the 5406 points savings, I had to create a whole new reservation and then cancel my original reservation. Of course, that only works if you have enough points to do the new booking (I was too afraid to cancel the original before booking the new cheaper flight in case it would somehow sell out in the few minutes while I did the rebooking). I called SW about this to report the discrepancy and have them just make the change properly to my original flight, but the wait was 60 minutes, so I did the rebooking method (sale ends today and I didn’t want to miss it or have it sell out while on hold), but stayed on hold to report the problem. When the rep came on, she said it should have showed the same price/point reduction with both methods - but it didn’t! Always check!
App forced removal from my Android phone - no explanation - just wont work. We love the airline - top marks in almost everything they do - but to kill an app - which basically now requires us to print boarding passes and check in by computer is not only not smart - but a great way to get me to explore other airline options. Come on team - fix this, or at least provide a quick easy way to transfer the data from a computer to your cell phone for flights.
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