Potbelly Sandwich Works
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Information
- Category: Food
- Price: Free
- Age Rating: /
-
Rating:
4.8
- Developer: Potbelly Sandwich Works
- Version: 3.6
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Features
The Potbelly Sandwich Works mobile app offers a range of features to enhance the customer experience. Users can easily browse the menu and place orders for pickup or delivery. The app also allows for easy customization of orders, making it simple to cater to individual preferences and dietary restrictions. Customers can save their favorite orders for quick and easy reordering, and the app also offers exclusive deals and promotions for app users. Additionally, the app provides a loyalty program, allowing users to earn rewards with each purchase.
Another convenient feature of the Potbelly Sandwich Works mobile app is the ability to schedule orders for a later time, making it easy to plan ahead for meals and gatherings. The app also provides access to nutritional information and store locators, making it simple to find the nearest Potbelly location.
How to Use
To use the Potbelly Sandwich Works mobile app, simply download it from the App Store or Google Play Store. Once installed, users can create an account or log in with their existing Potbelly account. From there, they can browse the menu, customize their orders, and choose between pickup or delivery options. The app also allows for easy payment and the ability to track the status of orders in real-time.
Users can also take advantage of the loyalty program, earning rewards with each purchase, and stay up to date on exclusive deals and promotions available only to app users. With the ability to save favorite orders and schedule future orders, the Potbelly Sandwich Works mobile app offers a convenient and user-friendly experience.
Pros & Cons
The Potbelly Sandwich Works mobile app offers several benefits, including a user-friendly interface, easy ordering and customization, and access to exclusive deals and promotions. The ability to earn rewards through the loyalty program is also a major plus for frequent customers.
However, some potential drawbacks of the app include the need for a stable internet connection to place orders and the potential for technical issues or glitches. Additionally, some users may prefer to order in person or over the phone, rather than using a mobile app.
User Reviews
Review Source: Google Play Store
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Still doesn't take all gift cards. For some reason, Potbelly sells some gift cards with 16 digits and some with 19 digits. For YEARS, the app has only accepted the 16 digits cards. Potbelly, please fix this! It's incredibly annoying that I can't use my gift cards on the app. The app is great otherwise, but this knocks it down to 3 stars.
Dont save gift cards in app Saved a $25 gift card in the account through the app. Used $5-$10. Next time the whole card is not seen in the account. No customer service number to talk and explain. The store was very helpful in providing other contacts. But after 3 weeks I am not hopeful. Lesson learnt is, just don't save your GCs in the app.
Doesn't work. You can only place orders, not look and explore. You can only add a payment method at checkout. So if you Credit Card expired, you have to wait until you want to order to update the information. And forget about using a gift card. I always get, unable to find balance. Update, as you can see, the developer did reply. I raised the score by 1 star. I made a phone app order and the gift card wit through flawlessly. Now if only you could save the card for the next use.
App currently does not let me redeem awards. I've selected a free reward, put it in my bag, and then the app tells me it's not in my bag and sends me into a cycle where it won't let me check out until it's in my bag (which it is). So, the only way to complete my order is to remove the reward from the bag (nothing for free in the meal, which defeats the purpose of using the app). If they fix this, the app will be fine.
There's a recurring problem with this app. It's connected to the Potbelly Perks rewards system, and occasionally you earn a free sandwich. Sounds great, right? NO. I 'm ordering for two people, so if one of the sandwiches is free, you get an error that says your order does not meet the minimum amount for delivery. THERE IS NO OPTION TO DECLINE THE FREE SANDWICH AND PAY INSTEAD. I need it delivered, I can't go pick up, so I have to order stuff I don't want to reach the minimum delivery price.
With the latest update to the app, you now have to start your order over if you want to set a later time on the order. Got a saved favorite and want to order it for later? Too bad, you'll have to enter it again. Sometimes payment won't go through, but you'll still get your receipt and everything will seen fine until you show up at the store and they don't have your order. Please bring back the old app!
I would be happy to give this a better score except for one easily fixable problem: when i click 'pay', it brings me to QR code that does not 'pay'. The default value is something about getting points, but you have to know to drag left or right (no labelling) to get to the 'pay' QR code. I just told you I wanted to pay! It's happened twice at the store with people lined up behind me and it's nothing but confusion.
Potbelly food is great, the app... Not so much. Pure trash. The last several times I've tried to get on to use it, it has said that online ordering is temporarily unavailable. I uninstalled and reinstalled to see if it was just buggy, and now I can't even sign into my account because the app is getting an error message when I try to login. Do better devs.
This app is terrible at reading locations. It never assumes you are ordering from the potbelly's closest to you. It just picks random happenstance potbelly's in the area. This last time, it decided I must be ordering from a potbelly's nowhere near me. I have never had this issue with any other restaurant app. I will not be ordering from this place again.
My last order was 3 days ago. Now, neither the app nor the website are letting me log in. I know they have access to my Perks account because I was sent an email survey, took it, and received the code for a free cookie. Now if you'd just let me log in to my account so I don't lose my points, that'd be great. P.S. I have uninstalled and reinstalled the app and reset my password; nothing works.
Dec 2021: Big marketing push to sell gift cards at the end of every year. Needs to be easier to use them. Expand the app to accept more than one gift card on an order so users aren't left with small balances on cards that can get lost. Allow users to store gift cards in the app. Aug 2023: low ratings due to earlier gift cards issues. They run BOGO offers distract the user to click the free sub offer from their points rather than BOGO, it's happened to me twice. Might need to part ways in 2024!!
This is, by far, the most unusable restaurant app. The user interface is terrible. The potbelly employees know: they tell me to write what I want in the comment section. Furthermore, it pops up notifications that say "Did you know...", l click on the notification to read what it is trying to tell me, and it takes me to the app , which displays nothing about the notification. I try just to use it to get points when in store, but It does seem to be giving me credit. If you...
Zero. Your update is awful. 403 forbidden errors constantly. Can't load anything, can't sign in, can't reset password, can't contact customer support. All 403 errors. It's been a couple weeks. You took a great app and screwed it up unbelievably. Still 403 forbidden errors when I try to contact customer service or the FAQ section from the app. You can't see loaded gift card amounts anymore and many menu items now are missing and can't be ordered from the app- only available at the counter.
App previously worked like a charm when I was ordering 2 times a week, but I haven't been able to get past the home page with "order now" in over 6 months. Attempted a reinstall and it isn't even getting installed any more (Pixel 3). At this point, I'm calling it quits and finding somewhere else to order from. As much as I enjoy the food, the app instability makes it simply not worth my time.
Now they've fixed the menu issue, but the credit card portion still doesn't work right. Everytime I place an order, I have to re-enter my credit card info, even though it's valid. Recently, this cause an order to be canceled without me knowing. Fix your app!! As of 8/24/2023, still a problem, canceled my order 15 mins after placing, while I was driving to location. I guess other establishments want my money instead.
This company has had trouble with their app for some time now. They just can't get it right. I noticed they had a recent update so I decided to try it out. I wasted 20 minutes of my time trying to navigate through crashes only for it to not accept payment at the end of my order. I put in 2 cards for payment and it would automatically scroll up to where the add card tab is as if I didn't enter my card. This happened over and over again. I give up. Awful app.
yikes, what a bad update/redesign. Pages are slow to load, the ordering process is much more convoluted, and buttons are buggy. The previous version had a unique design/style and actually worked, but now it's soulless and doesn't work very well. Will not be ordering food or using this app for a good while.
really bad interface. they offer a 10% off coupon it says online but then they give you an option to redeem in store. I presented it and was told it would not work. why do you offer redeem in store option if not to fool the customer. the cashier said tons of people have been tricked. there are plenty of honest sandwich shops out there. skip this one.
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