El Pollo Loco - Loco Rewards
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Information
- Category: Food
- Price: Free
- Age Rating: /
-
Rating:
4.0
- Developer: El Pollo Loco Developers
- Version: 3.2.3
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Features
The El Pollo Loco - Loco Rewards mobile app offers a variety of features to enhance the customer experience. Users can easily locate the nearest El Pollo Loco restaurant, view the menu, and place their orders for pickup or delivery. The app also allows customers to earn and redeem rewards, receive exclusive offers, and track their loyalty points. Additionally, users can customize their orders and save their favorite items for quick and easy reordering.
Another useful feature of the app is the ability to pay with a digital gift card or through the app's mobile payment option, making the checkout process seamless and convenient. Customers can also provide feedback and contact customer support directly through the app, ensuring that their concerns are addressed in a timely manner.
How to Use
To use the El Pollo Loco - Loco Rewards mobile app, simply download it from the App Store or Google Play Store and create an account. Once logged in, users can browse the menu, place their orders, and earn rewards for their purchases. The app's interface is user-friendly, allowing for easy navigation and customization of orders. Customers can also track their loyalty points and redeem rewards directly from the app.
For added convenience, the app offers mobile payment options and the ability to save favorite orders for quick reordering. Users can also provide feedback and contact customer support through the app, making it easy to communicate any concerns or inquiries.
Pros & Cons
Pros of the El Pollo Loco - Loco Rewards mobile app include its user-friendly interface, convenient mobile payment options, and the ability to earn and redeem rewards for purchases. The app also provides easy access to the menu, allows for customization of orders, and offers exclusive offers and promotions to its users.
However, some potential cons of the app may include technical issues or bugs that could affect the user experience. Additionally, some users may prefer to place their orders in person rather than through a mobile app, which could limit the app's appeal to certain customers.
User Reviews
Review Source: Google Play Store
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I had an issue with the app in Feb. 2024 when I tried to redeem a $5 off reward, but the app glitched, and I lost my reward. I complained on the website and after a few days the issue was resolved. Kudos to whoever corrected that. That's the only issue with this app I've ever had of any kind. Hopefully the other similar recent reward issues that I haven't seen yet get resolved as well. I always order through the app and not the counter so it's all nicely integrated, and no receipts to scan.
As for the app and systems, it works well except for the lack of being able to type a short note or request extra/no/lite onions, and certain other options, so I'm unable to actually use it for the orders I require them. This goes for the in-store self-service touch screens at some stores too since it's the same system. I am forced to seek personal help for those orders.
Usually this app doesn't have any issues but lately after the latest update, rewards and offers no longer works. When you try to add a reward or offer to cart before ordering it only gives you the option to redeem in store, if you try to add a reward or offer at the end when you're about to check out it tells you that you need add the reward or offer to cart at the beginning. It ends up being an endless loop and you can't get out of it so you just end up ordering everything for regular price.
I used to really like this restaurant and their app. You were able to scan the recipe barcode if you forgot to have your phone out. Now they took that away and pretty much say too bad. No birthday rewards added to my app like in the past. Whats the point of asking my birthday. I guess another thing they got rid of for some or all of us. Used to have taco Tuesday special on the app. Now nothing and prices keep getting higher. Whats the point.
Love the food but hate the app. Logs me out. Can't log in. Have to create a new login. And you can't add points after the transaction. I've lost a ridiculous amount of points because of it. It hasn't just happened to me. Ask any of their cashiers and they will tell you that they get a lot of customers complaining about the app. Have the developer fix.
Sucks - now you have to remember to scan before you pay. If you don't remember, too bad, you can't later. Before, you could just scan the receipt for two days after. The workers don't ask so you forget. Also, this new app lost my points I had saved. Awful. *Edit, and now it got even worse where it updated and now won't let me use it unless I enter my phone number. Sorry, but that's too invasive. I wouldn't need this app if they didn't charge $17 for a chicken salad. Going somewhere else now.
The last update broke the app. Can't verify phone number because it keeps giving me an error that im entering an invalid code even though its what they send me. Either way they hardly give you any points for purchases. Spent at least a couple hundred and can only get a free drink or churro. The only good thing is the daily/weekly deals where you can get a couple dollars off items.
App is broken. You get a pop up asking for tour phone number that it doesn't verify because you get an error message. you can no longer order on the app or scan the qr code for points. you cant use your points either because the phone number pop up is stuck & wont let you clear it out. so annoying & frustrating. why even have the app if it doesn't work?
Old app was better and easier to use. Points were easier to achieve in store and online. Called customer service, since the user name and login weren't working out of the blue. The customer service agent could not reset the account. They put a ticket in for me, but their IT department did not do anything and closed the ticket. It felt like they wanted me to lose all my points so I can start all over again. Uninstalled the app.
Worst app EVER! It is impossible to redeem the offer,even after providing an inordinate amount of information. I tried for about 10 minutes and gave up. I decided to get tacos from Jack in The Box across the street, using their very easy app, and saving over $2 in the process. I know that isn't much, but your tacos are almost as expensive as the nearby taco trucks. The least you can do is honor your offers. I'm not the only person who has experienced this. Class 🎬 suits are a thing!
I've got issues with the app since the major revision. Primarily, the loss of the capability to scan a receipt for points leads to me losing a lot of points. Either the worker is busy and doesn't have time to scan my phone, or the stores scanner is flakey, or I paid first and they tell me I have to scan the phone before paying, blah blah blah. Plus, I tried to input a coupon code into the app today and it wouldn't take it... But it worked fine when I handed it to the worker.
The old app was way better and easy to use. The new update doesn't allow you to scan the receipt for points anymore. I didn't realize that till later I tried to scan my receipt and cannot find the barcode. The staff didn't remind me showing my account barcode, either. My points were gone. Also no more free coupons, you have to use points for coupons, bad change.
Update: This new update IS TRASH!!!! They don't let you scan the barcode to earn points, let alone provide you a code in case you didn't scan at the register, which is a common mistake. AND they changed out the reward system so if you had any $ from points, it's gone. This used to be a solid app. Not anymore. I'm DONE eating at el pollo loco because of this marketing bs.
Won't allow me to ever place orders! App used to work seamlessly. Now it keeps getting an error saying "We are currently unable to take your order. If you would like to place this order, please call the store directly." Tried multiple locations & get the same error message. Also tried checking out as guest on mobile web through different browsers. Nothing works! Even tried adding a new credit card. Very frustrating!
My review from 7 years ago still stands. I spend more time in this app than expected. But not because I want to. The app is still buggy even after the refresh. Half my clicks don't work. The rewards they give don't work half the time in store and in app. Mobile orders are often wrong. There are unnecessary steps and it is clearly not polished almost to the point I don't think they even tested the app. I can't even checkout. Need help/contact us gets me nowhere. Both the app and their website...
The app isn't working. Every time I try to log in, a pop up comes up that says account update alert that requires you to put my phone number in. When I put it in, it says that number is taken, even tho it's registered to that account. It won't let you clear the pop up, and you have to delete and redownload the app, just to be able to sign out and use the app as a guest.
Alot people already said reward offer does not work., it says add items on cart then redeem on check out. No, after you add items n meet criteria, the offer never shown up. This happened last year. I contacted support. After couple week, the support called me n gave me 5 dollars back as reward. She said it's a known bug. People are fixing it. A year has passed, the problem is still around. I m not the only one complaining.
I love pollo loco and have been eating there twice a day during the week for a long time now. All of a sudden It no longer allows me to place online orders. It even prevents me from entering a new card. The option has even disappeared from my account I only have the option to pay with gift cards. I've contacted the support it's been over a week with no response. I spoken to the staff at my local store and they're still getting online orders. Don't know what to do from here
Won't apply offers and coupons. Say you have a burrito offer and you add the burrito to the cart. You're supposed to tap the '+' on the coupon at checkout to add the discount. But when I do, I get a pop-up, 'TO REDEEM ITEM MUST FIRST BE ADDED TO CART'. Except it's already IN the cart! More than once I've quit in frustration over the time I've wasted trying to make the app work. (Side note, there should also be a cancellation or correction option within a reasonable time.)
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