Paycom
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Information
- Category: Business
- Price: 0.00
- Age Rating: 4+
-
Rating:
4.6
- Developer: Paycom Software, Inc.
- Version: 6.4.10
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Features
The Paycom mobile app offers a range of features to help employees manage their work-related tasks more efficiently. Some of the key features include:
- Employee self-service: Allows employees to access their own payroll and HR information, including pay stubs, tax documents, and benefits information.
- Time and attendance tracking: Employees can clock in and out, request time off, and view their work schedules directly from the app.
- Expense management: Employees can submit and track their business expenses, including receipts and reimbursement requests.
- Performance management: Allows employees to set and track their goals, receive feedback from managers, and complete performance reviews.
- Document management: Employees can access and sign important HR documents, such as company policies and training materials.
- Communication tools: The app includes features for messaging coworkers, accessing company directories, and receiving important company announcements.
How to Use
To use the Paycom mobile app, employees can download the app from the App Store or Google Play Store and log in using their company-provided credentials. Once logged in, employees can navigate through the different features by clicking on the corresponding icons or menu options. They can view their pay stubs, request time off, submit expenses, set goals, and communicate with coworkers all from the app. The app also provides tutorials and guides to help employees navigate and use the features effectively.
Pros & Cons
Pros: The Paycom mobile app provides employees with convenient access to their payroll and HR information, allowing them to manage their work-related tasks on the go. The app's user-friendly interface and tutorials make it easy for employees to navigate and use the features effectively.
Cons: Some users may experience occasional glitches or slow loading times when using the app. Additionally, the app may not have all the features and capabilities of the desktop version, limiting some functionality for employees who primarily use mobile devices.
User Reviews
Review Source: Google Play Store
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Trying to update my private email was confusing and frustrating. The “Verify Email” button does not Verify the new email like I assumed it would - it simply reloads the page and sends a verification email to my work email. After three failed entries I scrolled down and found the “Update” button. I figured this should help me and filled out the forms and clicked “Update”. I received an error as the emergency contact field wasn’t filled out - but it was never indicated as required. I clicked the provided link to go back and found the forms empty as the system had not retained my previous entries. I did everything again and finally got my email added but it took far longer than it should have. Additionally, the emails have no indicator that they are from Paycom at all in the body of the email and they look like spam. App overall seems okay. On-boarding and notifications are a nightmare. We’d like the opportunity to learn more about your feedback and how we can help. Please complete our mobile review form at http://paycom.com/contact-us/mobile-app/, and a member of our team will reach out to you.
I rated this app originally in 2018. It was a 5 then and it’s definitely still a 5. My company has added more capabilities with Ask Here messaging, reviews, and letting me approve my check before the check date. My husband’s employer is much larger than mine and does not use Paycom. They have multiple apps and somethings they have to go to a desktop or in the office to do. He definitely hates their technology, but doesn’t think they care about it. When I have questions I can open an Ask Here message and directly get answers. Everything is literally in the app. - Thanks Paycom. Keep it up. The mobile app is so, so easy to access and navigate! I use it the most for time entry, submitting expenses, and listening to our company trainings through the learning management section while traveling. I also just enrolled in all of my benefits for 2018 via the app. My husband was amazed at how concise, informational and easy my enrollment was compared to his benefit selection process. The iPhone X can use facial recognition instead of thumb print. 5/29/18: Hi, HappyCamper519! We wanted to thank you again for your five-star rating of your mobile app experience. As you indicated, the Paycom app supports both Face ID, Touch ID and we’ve even added a new four digit PIN option for logging in. We also enhanced the user interface. We invite you to send us any other feedback via our mobile app form: http://paycom.com/contact-us/mobile-app/. Thank you!
Great app for shift work! Easy to change punches for emergencies or mistakes. One of the annoying things is approving your weekly schedule, but that may be a workplace issue kind of thing. Biweekly reminders would be nice. Another thing is the app loads slowly and sometimes I have to sit there waiting for the app to open to clock in. This could be an android or connectivity problem though.
As a person that has to use the employer side (I process part of our payroll) and the employee side, the app is way more convenient for punches on the employee side. I just have 2 things I wish were better.. I work a lot of overtime, and I have noticed if I am clocked in via the app, it will clock me out automatically after 10 or so hours.. or time out and out my out punch as a ‘?’ which I assume is a built in thing because it assumes you work a normal shift and forgot to clock out… it would be nice to turn that off when I know I’m going to have a lot of OT coming up.. Second, since I process things on the employer side, I know payroll is sent to Paycom, processed and finalized a few days before actual payday.. for people like me, and other employees, that live paycheck to paycheck, it would be nice to see pay stubs in the app/website in real time as soon as they are completed, not at 12:01am on payday. It would help people like me know what our upcoming paycheck is going to be, to better budget etc. There are many times I get my direct deposit before I can view my stub… granted only by a hours, but it would be nice to see it before pay hits.. especially when I know it’s completed long before it’s viewable. We appreciate your feedback and would like to learn more. Please complete our mobile review form at http://paycom.com/contact-us/mobile-app/.
The Paycom app is very helpful in performing tasks from my phone, a great convenience. In fact, logging in is easier with the app than it is on the website, especially on the employee side. It’s easier, too, to switch between employee and manager (which, by the way, when will they just be merged, with managers just having more access to things under a single login?). It’s also easier to navigate to the common tasks of time cards and time off requests. So the big exception, which also applies to the website: Why can’t I just enter hours or dollars on a time card like it’s a spreadsheet — as it appears? I see the spreadsheet-like setup, but I really separately have to go to the plus sign and a whole separate window to enter anything. Never made sense to me, when cells appear that it would seem you could just click into and enter numbers (and you could set up drop down menus with all the options on each row). It would seem you could make it all quicker. I do appreciate that at least you can enter consecutive days at once. But try doing a time card where you work like Sunday, Tuesday, Thursday, Saturday and time yourself. While we’re using PayCom at work, I’m glad to have the app. Thank you for sharing your experience! We'd like to learn more about your feedback. Please reach out to us at paycom.com/contact-us/mobile-app/, and a member of our team will follow up with you.
Could be more stars. A couple things i would mention is not being able to select a "user name" without it being an actual email. As well as maybe some type of confirmation when changing tax filing staus instead of just returning to the same edit screen you were just at, not being sure if it actually did anything or not. One more point i would like to stress. When i open the app, sign in, and then am greeted by a splash screen to remind me to download the app seems kind of redundant.
Could be more stars. A couple things i would mention is not being able to select a user name without it being an actual email. As well as maybe some type of confirmation when changing tax filing staus instead of just returning to the same edit screen you were just at, not being sure if it actually did anything or not. One more point i would like to stress. When i open the app, sign in, and then am greeted by a splash screen to remind me to download the app seems kind of redundant.
it's honestly a pretty great app for the most part. my biggest issue is the Vault Card. after I found out about it I really wanted the card. it didn't offer it to me until like a week and a half later, finally it offers it, I accidently close the app, and when I open it again it restarted the app and took it away. I meet the criteria for the card so I don't understand what the issue is, and when I go to the direct deposit area like it says, it doesn't show anything
Extremely SLOW! It just took me three minutes to clock in to work woth this app. Everything it does has to wait for a little spinning circle or loading bar and takes forever. The refresh never works, it will say you're not on the right network even if you are, no matter how many times you refresh it. Very cheap and low quality. It kind of works though.
My wife works for a larger company and they also use paycom which is how I came to hear about them for my business. My wife bragged about how they were top notch, detailed, and had great customer service. When I was first signing on with paycom, that is exactly what I experienced. Their customer service, onboarding methods, and just being there to help in the beginning was top notch. They explained everything to me, walked me through it, and were there every time I needed them or if I had a question. After the on boarding process was done and I started running payrolls on my own; that all went totally downhill. I’ve been with paycom for about 5 months now and when I have a question now; my designated customer service rep is nowhere to be found. I’ll send an email with a question and I may not hear back for a week, and sometimes; no answer at all. I’ve had to reach out multiple times before to get an answer. The only person that can get things done and handled for me was the person that onboarded us in the initial setup. Customer service definitely needs help after the onboarding process. I was so pumped at first to find such a great company in the beginning but that is not the reality of how they run their business after onboarding. My wife’s company is also always frustrated with them and are thinking about switching. If it were not such a hassle to switch payroll companies, I would’ve already switched. But I’ll switch if nothing changes. We'd like the opportunity to gather more information regarding your feedback. Please complete our mobile review form at http://paycom.com/contact-us/mobile-app/, and a member of our team will follow up with you.
Every time I log-in to Paycom, I have to input a PIN, which isn't in itself a chore, but on desktop, I need to enter a username, password, and SSN, which seems arbitrary and redundant, especially on a private computer. In the app, there is a permanent messages notification from a supervisor, and there is no way to make the notification go away. I press the message icon, the message appears on screen, and I navigate away, the message notification returns every time. It's a visual nuisance.
Wish it would offer more logical and intuitive things like a time drop down so you don't have to manually type every number of the time you mean as well as am/pm. Additionally, there is only "Request time off" when that might not be what I want to do and I want to SEE time off I've already requested, so that doesn't make sense. Lastly, the interface looks like it could use a refresh or overhaul. It looks like something that would have been very hip in the 90's.
The app was working great until recently. I opened it up one day and the fingerprint sign-in failed to initialize. The same thing had continued to happen. It's inconvenient since the nearest available sign-in kiosk from the employee entrance is across the building. Thankfully, the building is small enough and my company has a 5 minute grace period, so I haven't been signing in late. After reading some reviews, it seems that there can be problems if you use Android.
Every time paycom shuts down, the app makes you enter in 3 fields of security but has an error every time even with HR involvement. Sometimes it takes days to fix so the employees have to keep track of in and out times till it's done. Ridiculous. I hate this app just for the log in process that doesn't work. You can reset it, copy and paste your info, which is what most have to do because it can't read your info when typed in, or any other ways of logging in doesn't work. Super frustrating.
Bro your app breaks and doesn't load on android. Thats seriously annoying considering we have to use it to clock in, make corrections, ANYTHING related to work. Edit: Lol, just use the desktop version on android. That one actually loads and has less bugs then the app. Stay as FAR away from this app as you can, it doesn't deserve to take up space on your phone.
Our company just moved to Paycom recently and we've been having constant issues with the mobile version (and sometimes the browser one as well). Half the time the app just won't let you clock in. It'll sit there saying it's confirming your location but never actually gets through it, so you'll have to get on the browser version, which takes forever, and finally log in that way. Huge hassle. This was supposed to be easier than TimeForce but I rarely had lag issues with that.
Awful. Everytime my manager sends me a form through it, it takes days to get. General information that *should* be there, musteriously just, isn't. The movement through the app is ridiculous labored, and difficult to navigate. If I could rate it zero, I would. I can't stand this app, and if it wasn't vital to my employer, I'd be rid of it. Don't DO better, BE BETTER.
Your response is unhelpful. I literally installed this shortly after completing the browser portion of it and it keeps saying my information is incorrect. I changed my password and nothing. It won't let me in. I hope this doesn't become a bigger issue once paychecks are earned. I don't need to contact my employer because I can access the browser link just fine. Fix this!
Horrible! Login process seems outdated. I know my username and password, but rejects every time. I know how to login to apps, very basic. Seems like app is extremely slow at updating my info. I have a new phone, so I know it's not me. Also the app jumps around from one page to the next, like it's intentionally skipping steps that need to be completed. Very frustrating!!! This app is garbage!!
The application is everything you don't want for a payroll app. It is extremely slow, navigating the application is complex so much so that you need a brief class on how to operate it. it seems to have multiple ways to correct/adjust time incase of a mistaken time punch which just over complicates the process. The thing is a nightmare, not only for employees to use but also the payroll department that has to deal with it.
useless app for the employee, no real reason to have it on your phone. if you don't approve your check you still get it. requesting time off is a hassle. logging in is a hassle as you can't see your password and if you mistype it you get locked out. worst of all is if you worked for a different company that also used the app, you have to make a new email address, each time you go to a different company. there's a bunch of features you'll never need. and no way to make suggestions.
Location is on and it won't read it for clock in and out. Fix your app asap Still doesn't work. HR department confirmed nothing on their end. always an issue with this app. won't let you logging. keep getting error code. fix your stuff or get rid of it your response has nothing to do with the issue. fix your app. that's the problem.
slow, inefficient, frustrating. Im forced to use this app. Not only is it slow to open, its just not that intuitive and free flowing like other similar apps are. edit: i have to update that this is by far the worst app I've used. Literally costing me time ($) to load the app and use it. If you're an emplyer thinking of using this app... please don't subject your employees to this.
My work, a hotel bar, uses this app both to organize pay and set and distribute shift workers’ schedules. I say this as strongly as possible, do not use this app for scheduling in a work environment that deals with variable schedules. It’s clearly not been designed with that in mind and does a terrible job of it. Some examples- there is NO ALERT SYSTEM. Even with notifications all turned on the app will never tell you when a schedule has been released, a shift is available, a shift has been cancelled, anything like that. You just have to check the app every morning to see what’s up. Also for shift exchanges, when one employee wants to get out of a shift they can make it available, if another employee then picks up that shift that shift STAYS AVAILABLE until a manager has approved the trade, by which point multiple employees may have attempted to pick up that shift. So if you’ve picked up a shift how do you know you actually picked it up and not someone else? Well since the app has no alert notifications whatsoever you just have to keep opening the app checking until the trade is approved at some random time! Maddening. Clearly the app was not designed for this so it makes sense it’s so bad at it, but the fact that the app makes a show of offering this service is, frankly, commercial malpractice. Shame to all involved! Hello! Every user’s experience is important to us. We’d like to learn more about your feedback and would appreciate it if you completed our mobile review form at http://paycom.com/contact-us/mobile-app/.
I just completed my application to start working with this company, but I'm having a hard time completing the quizes on here because the print is just too small. I'm visuallly impaired and normally I don't have a problem seeing small print, but this is too much for me. Whomever designed this software and app, should have made it where the user can adjust the fonts on it. I could probably pass that quiz with flying colors, if I could see the small print.
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