Grasshopper

This is such a great service I was able to cancel my Comcast telephone service and the expensive chat bot service I had linked to my website so clients could reach me with questions etc (that forwarded to an app in my phone). My only wish is that is had the option to have a pop up on the website. No let a dealbreaker because I am using Wix and installed their chat pop up so messages from the website go there but responses from me go to their email which makes conversations take a long time sometimes so I REALLY wish Grasshoper would give us a website pop up that worked along with this program I would even pay extra for it. For the money though and what it can do it is totally worth it! We are glad you are enjoying the app! We appreciate your feedback and will be happy to submit that as a feature request on your behalf. Thanks!

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I’ve been using Grasshopper for about 4 or 5 years now and I love the service. It’s great having one phone number for multiple businesses. It’s also great having to phone numbers (biz & personal) and only be phone. My only issue with Grasshopper is cleanup. It would be great if the app had a Select All and a Delete button for app cleanup. For on going projects you may have to keep messages around for continuity but when the project is over it would be great to be able to select all or when I select a group of text or VM’s to be able to delete them all versus having to delete them one at a time. If it wasn’t for this small issue I would certainly have given them 5 Stars. Overall totally

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This app works good 90% of the time. It does have some functionality issues mainly with the text feature. It tends to butcher your speech to text fairly regularly. It will spell out numbers rather than actually show the number so there’s a bit of editing involved. It constantly subs the word ‘are’ with ‘were’. I’d chalk that up to my own speech inflections however it doesn’t happen in any other app. The other drawback with the chat feature is that one out of every 20 text messages doesn’t go through. It shows that it did but it just doesn’t. I’ve had customers show me their phones and I’ve shown my phone and clearly there’s a break somewhere in the system. The phone feature works fairly well although not so much on hand free devices. I find if I am in my vehicle using Bluetooth or Apple CarPlay I still need to accept calls using the actual phone. That’s not the end of the world but, this is an app that I use while I’m out of the office which means that I’m usually in my vehicle. On a positive note this app and the service that Grasshopper provides has made a substantial positive impact on how I run my business. It saves me time and it saves me energy and I’m grateful for that.

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I’ve been using grasshopper to run my flooring business for 3+ years. I’ve been getting complaints from customers calling in that often their calls get dropped while waiting or it just goes to nothing. And these complaints have been increasing. After finally sitting down to do some research, I looked at my “missed calls”. Over a period of 28 days, there were 59 dropped calls from the “Main Greeting”. Not knowing what this meant, I called grasshopper only to find out that the Main Greeting is the initial welcome message customers hear when they call in. Over 28 days, i missed out on 59 calls! Not able to go back any further, I have to ask, over 3 years, how many of these calls were dropped? How much business did my company miss out on? Let’s conservatively say we missed out on 600 calls per year. That’s 1800 potential customer we never got. If I landed 20% of those leads (which we average 50%), that’s 360 clients over 3 years. Our average ticket is $4,000. That’s over a $1,000,000. Truly Makes me sick thinking about it... transferring out my grasshopper number today to my Verizon account.

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So I’ve been using this app for 9 months and I find it to be a really frustrating app to use, often times it will just not even do the most basic functions, i.e. when someone texts and you reply , often times the reply text doesn’t get to its destination, I’ve lost plenty of customers because of that... so for what I pay grasshopper to do anyone can get for free by just using your everyday phone, however, I choose to use the grasshopper app for my business so that I don’t expose my personal information to the world but grasshopper is not the app I would recommend to anyone after 9 months of use and the worst part of it is that I am stock, because I have all my business contacts on this app and I have no idea how to port them over to another platform which will work and not frustrate me every other phone call or text... I called customer service many times and it’s always the same crap, logout and log back in, or delete the app and reinstall, or reboot your device, seriously? This are fixed my dead gram-mother use to use, it is shameful how bad this app is, I really wish I had something nice to say but I cannot find anything good to say when the technology is so behind, all I want to do is text and call, and this app cannot even do that with out all kind of issues... Save your self a lot of aggravation and stay away from this grasshopper app, just use your regular phone...

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