Vivid Seats | Event Tickets
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Information
- Category: Entertainment
- Price: Free
- Age Rating: /
-
Rating:
4.2
- Developer: Vivid Seats LLC
- Version: 2024.93.0
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Features
The Vivid Seats | Event Tickets mobile app offers a variety of features to make purchasing event tickets a seamless experience. Users can easily browse and search for tickets to their favorite events, concerts, and sports games. The app also provides interactive seating charts, allowing users to see the view from their seats before making a purchase. Additionally, the app offers a secure and convenient way to buy and sell tickets, as well as transfer them to friends and family members.
Other features of the app include the ability to track orders and receive notifications for upcoming events. Users can also access their tickets directly from the app, eliminating the need for physical tickets. Overall, the Vivid Seats | Event Tickets mobile app provides a user-friendly interface and a wide range of features to enhance the ticket-buying experience.
How to Use
To use the Vivid Seats | Event Tickets mobile app, simply download it from the App Store or Google Play Store. Once installed, users can create an account or log in with their existing Vivid Seats account. From there, they can browse and search for tickets to their desired events, view interactive seating charts, and make secure purchases. Users can also track their orders, receive event notifications, and access their tickets directly from the app. Additionally, the app allows for easy ticket transfers and sales. Overall, using the Vivid Seats | Event Tickets mobile app is a straightforward and convenient process for buying and managing event tickets.
Pros & Cons
Pros: The Vivid Seats | Event Tickets mobile app offers a wide range of features, including interactive seating charts, secure purchasing and ticket transfers, and event notifications. The user interface is intuitive and easy to navigate, making the ticket-buying process efficient and convenient.
Cons: Some users have reported occasional technical glitches with the app, such as slow loading times or crashes. Additionally, while the app offers a wide selection of tickets, prices may be higher compared to other ticket platforms. Overall, the Vivid Seats | Event Tickets mobile app provides a positive user experience but may have some drawbacks in terms of technical issues and pricing.
User Reviews
Review Source: Google Play Store
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The app has gotten better over the years but the rewards program is a scam. I've purchased tickets over the years only to find out that even though the purchases were valid they weren't within a certain time window. If the app was as advertised these would have been accruing naturally. There prices are similar to other apps so getting a reward credit was the deciding factor. Then you find out you weren't getting rewards all this time. Yeah that's a pretty shady business practice.
I hate that you don't see the final total before "place order". I recently bought tickets and got almost $100 surprise when I saw the total. $77 tickets, $30 fees added to each one. It made me look through my past purchased and all the same. Of course, I can't cancel or request a refund because "all sales are final". That would be fine if Vivid Seats would show you the amount you're about to pay before checking out!
MAJOR ISSUE WITH THIS APP!! I signed on to obtain my tickets, and when I selected the option to get my tickets via e-transfer I was sent to Ticketmaster to reset my password (luckily I already have an account with them). This should be as simple as checking your email for the verification code and copy and pasting. However, as soon as I leave the app window where I'm prompted to enter the text, it vanishes and there is no way to enter the verification code.
Buying fees are super high, about one third the price of the ticket added on total price. This was not apparent to me when buying on the app. I could not access the Help Center by phone or by Live Chat option because it did not recognize my phone number. When I went to my profile, I did not see a place to enter a phone number. Without a phone number it recognizes, I could not be helped. Very poor set up. In sum, use Tickpick for NO buying fees and easier customer support.
The pet ticket service charge is comparable to other ticket brokers. But charging me an extra $6.95 to email my tickets to me is just greedy, absurd, and unnecessary. I backed out of the program without completing the purchase. Erasing the app, and buying mt tickets at the event. Alternatively, you can download your tickets for $7.50 (download fee) in addition to the regular expected service fee.
Absolute nightmare! I purchased two tickets through this app for an Ed Sheeran concert. When my bestie and I got to the stadium last night, there was no barcode and nothing to scan, so we could not attend!!! I called their customer service number and that was no help at all. I was on hold for over fifteen minutes only to be told that they would "open an investigation" into the issue. How THAT was supposed to resolve the issue I was having at the moment, I have no frickin idea.
Non-Existent Customer Service! I've been using Vivid for years, bought countless tickets, first time needing customer service & I can't access it because it says my phone number doesn't match any account, so it won't even allow me to talk to anyone. I had to enter my phone number when I downloaded the app. Ridiculous. I had to email them and still haven't heard back and because ticket transfers happen just a couple days before your event, my issue might not get resolved in time.
Just like all other reviewers: A NIGHTMARE. Everytime I buy tickets from here the service fee is 30-50 dollars. What was the service? I literally did it myself?? However, that's not even the bad part, whenever they "send" you your tickets you have to go searching for where the barcode actually is in the email (with 4 other people it took 30 minutes to figure this out multiple times). Customer service is impossible and their chat AI is incompetent. I am so over it.
I mistakenly chose to order my parking pass via VividSeats. I thought I could order them on the way to the game and easily use what I ordered to get parked. Instead, I received a runaround. First, the app tells you to download the tickets. I go to download them, and the app says in order to download, confirm your email. Ok, no problem. The only problem is, they never allow you to confirm your email. Or help you. Or give a refund when it's too late to use the tickets they don't allow you to have.
First and last purchase! Would give zero stars if I could! Nothing like paying $114 each for MLB ticket (first time ever ordering) then when tickets were transferred, I see the face value of $43 listed! Also, you can forget getting customer service of any kind to respond. I will be letting PayPal know about my experience and hopefully everyone else does to (I can't be the only one). I understand making a profit, but that is ridiculous! I learned my lesson and will order from MLB next time.
There was only a single email issued that described the covid 19 refunds "requir[ing] customers to reach out within 7 days from the 4/21 email or there would be a defaulted 110% credit of the order total." Further, they only allotted 7 days from the email being sent to take action, if you wanted CASH BACK. That's an extremely short turnaround time during this pandemic. I went back and forth with their customer service but was unsuccessful. I DO NOT recommend this service to anyone. Cheers!
Terrible. False Guarantee. They say they have one where if your tickets get canceled they will refund you. They give you credit instead. And you can't resolve your issues quickly because everything refers you back to emailing them instead of an online chat or a phone call. Unhappy with the service and now have to deal with them until I use up my "refund" credits on my account. Would never suggest anyone deal with this company.
This is legallized scalping, buy tickets from the venue not through third party leeches. Stop using these services and maybe people could afford to go to shows. Their canned response about connecting sellers is typical, but if they really cared, maybe regulate the prices? I got suckered into buying parking at a venue, not even thinking that someone would try to scalp a parking pass. Live and learn, and always go to the venue site first.
Kind of sketchy. I hate to write a negative review. I was buying 6 2025 spring training tickets (grapefruit league) with Vivid. I had all the competitors final prices and went with Vivid because they were a few bucks cheaper. That was because they promised a 10% discount on each ticket. When I got to checkout since they were the cheapest final price the promo code was already filled out. I hit the purchase button and I got an error. Had paypal already set and the tix were bought. Bait&Switch
This is a terrible app and company. First off, fees are crazy and are hidden at purchase. Then I purchased tickets to a show THREE years ago and the show has been rescheduled 3 times. They refuse to refund the tickets, since the show was not officially canceled and only rescheduled. For THREE years. Now I can't even access the tickets! Have been in contact with support with still no solutions and still no refund. Do. Not. Use. This. App!!!! Complete rip off. The worst experience I have ever had.
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