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  Sheron Maphosa

  

  

  2026/07/06

  very fast and reliable to use, informative and affordable prices.

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  Sharad Venugopal

  

  

  2026/07/06

  Very Easy to Use!

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  Richard Colbert

  

  

  2026/07/06

  very useful when you want a simple option to find tours and activities

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  Henrik P. Stougaard Nielsen

  

  

  2026/07/07

  I like the app experience a lot, but I feel like Viator marks up the experiences by more than 100% most of the time. Lots can be found on the official websites for much, much cheaper than offered through Viator.

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  Gina Eilerman

  

  

  2026/07/06

  Buyer beware. I booked my tour weeks ago and now I'm having to cancel all together to put in a new credit card and book a new one. Because there's no credit card showing on this app, which makes no sense. Whatsoever, There's no link to just enter a credit card. i know I had to enter a credit card when I booked. so now I have to permanently cancel and start over.So I won't be using this app anymore and will go back to using tripadvisor.

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  Pedro Guzman

  

  

  2026/04/20

  I've had a generally good experience using this app. They have a ridiculous amount of services to choose. My one issue is their customer service - they'll reply to your inquiry quickly but it sort of fizzles after that. The example that soured me on them is when I traveled abroad and booked a transport from the hotel to the airport. The pickup time was wrong and I escalated within the reschedule window with the provider and with viator but they still charged me after after seeing the emails).

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  V.C. AF

  

  

  2024/03/24

  OVERPRICED. Every single tour I booked would have been 15-20% cheaper had I booked locally, from train rides to tours. Not only that, if you book locally, you get better times & more flexibility from operators. When I asked why, everyone said it's b/c Viator charges up to 35% in fees. No one likes dealing w/ them. WORSE: If you cancel, they hold your money for WEEKS, not DAYS. Customer service is a useless! Use the app for research at best, but DO NOT BOOK THROUGH THEM if you want the best deal.

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  Trevor Fuss

  

  

  2026/02/11

  something has changed since TripAdvisor bought or merged with Viator. BE WARNED...just because your pick up point is listed and you select, it doesn't mean your tour operator actually picks up at that location... leaving you struggling the night before to figure out how you are getting to pick up point. Customer service also just points out very fine print saying well it says that. 2 star until this is fixed, and actual looking at alternatives.

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  Kevin Young

  

  

  2024/04/14

  They don't confirm that your booking is available. You get an emailed link the day before your activity. When you click "get ticket", you are told to call the local agent to see if they can schedule you. That's right, you book a date and time, pay, and you still aren't booked. There is no reason to use this lousy service; book from the source EDIT: I have called and emailed 4x for a refund and am still waiting 5 days later. Customer service is not helpful.

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  Will Griffith

  

  

  2024/08/29

  Event timing and location wasn't clear, so we paid for a tour, didn't get details, time was wrong so we missed it. No refunds, had to pay again on site in order to do the event, deleted the app. Fun update, another issue with a Viator event, fortunately there was a refund this time, but it sure feels like they don't do anything to screen the services they offer, so it's anyone's guess if you'll get what you paid for or if you'll get ripped off.

Review Source: Google Play store public user reviews.