SimpliSafe Home Security App
Reviews
User Reviews
Review Source: Google Play Store
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I like Simplisafe. The system was easy to install and has been working for me flawlessly over the last 5 years. The app is functional and easy to work with. I have only needed to replace the batteries in some of the sensors and the fobs. I used the subscription for the initial year and have been using it without a subscription since. Great system!
The app is pretty good, it does what it's supposed to do. It's nice to have the ability to arm/disarm the system remotely as well as to check the cameras. However the lack of multiple user accounts is absurd and their offered option of sharing login/password details is a major security risk, ironic for a security company. They've spent the last 6+years claiming they are working on it. BS! There's a word for that... Vaporware.
Simple and reasonable to use it . Did a alarm mistake and the police response was quick.but it would be nice if they had an automatic arming and disarming at night. Hope they consider it. And also trouble setting notifications on my phone. Edit. I have a interactive membership. The app should be working good with Wifi but sometimes it does not. It is really frustrating for this to happen when i am paying for membership. I have to come down and disarm it when i can just do it on the app.
Updated the app recently and now whenever someone rings the doorbell, the app starts playing an announcement like I'm installing a panic button!! "To start, remove the battery tab..." The app is also incredibly slow when trying to see live cameras. If they're going to make it so the base station randomly announces when device battery levels are low (like at 2:30am waking up the whole house!!), we need to be able to set quiet hours. At that hour, I don't care about low battery levels!!
Report them to the FTC... no where on the site,during the time I purchased, does it say if you wish to monitor the system without a monthly subscription nothing will work. Dont get duped. The app doesn't send notifications unless you pay them each month, the camera doesn't work unless you pay them each month, the door sensor stops working unless you pay them each month. They want a constant stream of cash so don't purchase this system unless you want to pay 32 dollar a mo. 4 it 2 work...LOL
Unable to pause outdoor camera notifications (Android Pixel user). No ability to set pause timeout for more than 60 minutes, even if the feature worked. For example, if you're working outside where there may 2-4 cameras, each camera notification setting must be manually disabled and then reactivated. i.e. there's no feature that ties notifications to the home or away alarm setting.
do not get simplisafe. the cameras are horrible for the price. they have connection problems, they are slow, when you change settings they don't always save. if they do save, randomly, your settings will reset or just flat out not be ignored. get a $500 system that gives you 8k quality. these cameras are 720i and grainy because of their poor connection. I have 1T up and down with my internet, amd these cameras can't handle 3' from the base and router.
Its not too late! If you're reading this, you've already purchased some simplisafe equipment. It's not too late to turn back. System went down for over an hour. I was on hold with Simplisafe trying to get help that entire time. When it works, its fine. When it doesn't, getting help is a f-ing pain. Go with ADT. It's too late for me. Save yourself the trouble. Also, the app just stopped sending notifications; kind of the point of a security app, no? I'd rather deal with it than try to get help.
The doorbell works fine as does the chime inside my house. The App on the other hand is the issue. When someone rings my doorbell, instead of getting a "Ding-Dong" on my phone, it plays the instructions for installing a doorbell!! Customer service is zero help and it's been going on for months. I've even deleted the app and reinstalled. Same issue. The app doesn't give you the ability to switch the sounds.
We went from the widget only updating after 1 hour. Now you can't even update the system status from the widget because it's completely unresponsive and useless when you're not on the home network. it also doesn't refresh the status even after 8 hours. Just get rid of it already. The more they raise the rates the worst it becomes.
Lied to about moving me to their 'Standard Plan' which no longer have push notifications/text messages. I've been on their standard plan for 7+ years (started out at $14.99, increased to $17.99 then $19.99 and $21.99 soon) and always had the ability to receive push notifications and text messages from the app. They keep increasing prices and removing features and now lying to customers. They say we never should have had the option to receive those notifications. I've had SAME PLAN for 7yr.
EDITED 6/28/2025. STILL love this system. Great customer support ... Great system. We moved and put in another Simpli Safe system immediately. We have since added more components. Because it has been incredibly reliable for the years that we have owned it and you cannot beat the price! The added feature of being able to arm or disarm your alarm from your phone or your computer is just thel bomb!
Excellent!! Just everything about it is great. I love this product, it works perfectly, so easy to set up, so affordable, monthly monitoring is affordable too, great features, and awesome app!! I luv the app settings and remote control when away from home. The indoor camera was perfect I love being able to check on my pets. Helpful customer service. It all really is the best!!
around 20% of the time I open the app, it tells me the app is "unavailable." pretty useless for a security app to ve unavailable 20% of the time. logging out and back in fixes it, so it wasn't *actually* unavailable, but that's almost worse. aside from that big annoying bug, it's fine update: still receiving the same error just as frequently. for something I pay this much money for, I'm not happy update: removing the last star because the app keeps quitting. ITS A SECURITY SYSTEM. ffs
Not great but not horrible. Every time I change the battery in our outdoor camera I have to remove it from our system and re-pair it for some unknown reason. It's INCREDIBLY irritating but there seems to be no "known" reason for it. Our other outdoor cam tests good signal strength with its placement but drops to fair almost immediately after testing. Kind of seems like they just want u to upgrade to "gen 2" tech and pay extra. Overall it's been fine
Honestly, just a lot of cons, very little pros. Batteries die fast. Everything is subscription based. You can't even Self Moniter without paying. Cameras take extremely long to load if they ever do. So God forbid it's an emergency, and you're trying to quickly see what's happening, live. You won't catch anything until it's too late. The camera face that screw on to the base is very weak plastic. So be prepared for some part of it to break. That all not to mention the awful UI.
The app does what it needs to do nothing special. My issue with this company is their hardware The base station continually has issues with Wi-Fi or acknowledging of a power loss where there is any or stops communication to the keypad. in addition since COVID they have almost yearly increased the price of their monitoring. Knowing what I know now if I had to pick a security company I would really think hard and look at all the options before I decide to ever go with SimpliSafe.
So hard to navigate, lots of hidden menus, and too many settings that you're just supposed to know that they don't work when you have another setting active. Also, why so many freakin notifications?? It's creating more stress than safety at this point. UPDATE: Contacted customer service and they basically said they can't do anything about the notification settings not working. Down from two to one star for you.
Cameras Simpli, DO NOT WORK. I recently bought 3 outdoor cameras for our cottage, and they are terrible. Good luck getting live view. They often don't record. If it does, the footage has missing parts or straight-up says the video is unavailable. If it alerts you that motion was detected, good luck checking in. None of them work. I have high-speed internet, they are all close to the base station and router. They need a lot of work. Arlo cameras are miles better. I have them for the house.
The app is most convenient to use with one's home system. You can set the app to send push notifications when system armed/disarmed. Just remember not to block the text number that sends the push notifications; 82-539. I did by accident which stopped the text notifications. From the app you can easily view any camera you have set up, see a time line of events, and arm/disarm system from phone not just key pad at home. Helpful if you forgot to set alarm before leaving.
I like Simplisafe. The system was easy to install and has been working for me flawlessly over the last 5 years. The app is functional and easy to work with. I have only needed to replace the batteries in some of the sensors and the fobs. I used the subscription for the initial year and have been using it without a subscription since. Great system!
EDITED 6/28/2025. STILL love this system. Great customer support ... Great system. We moved and put in another Simpli Safe system immediately. We have since added more components. Because it has been incredibly reliable for the years that we have owned it and you cannot beat the price! The added feature of being able to arm or disarm your alarm from your phone or your computer is just thel bomb!
Excellent!! Just everything about it is great. I love this product, it works perfectly, so easy to set up, so affordable, monthly monitoring is affordable too, great features, and awesome app!! I luv the app settings and remote control when away from home. The indoor camera was perfect I love being able to check on my pets. Helpful customer service. It all really is the best!!
The app is most convenient to use with one's home system. You can set the app to send push notifications when system armed/disarmed. Just remember not to block the text number that sends the push notifications; 82-539. I did by accident which stopped the text notifications. From the app you can easily view any camera you have set up, see a time line of events, and arm/disarm system from phone not just key pad at home. Helpful if you forgot to set alarm before leaving.
Simple and reasonable to use it . Did a alarm mistake and the police response was quick.but it would be nice if they had an automatic arming and disarming at night. Hope they consider it. And also trouble setting notifications on my phone. Edit. I have a interactive membership. The app should be working good with Wifi but sometimes it does not. It is really frustrating for this to happen when i am paying for membership. I have to come down and disarm it when i can just do it on the app.
Not great but not horrible. Every time I change the battery in our outdoor camera I have to remove it from our system and re-pair it for some unknown reason. It's INCREDIBLY irritating but there seems to be no "known" reason for it. Our other outdoor cam tests good signal strength with its placement but drops to fair almost immediately after testing. Kind of seems like they just want u to upgrade to "gen 2" tech and pay extra. Overall it's been fine
The app does what it needs to do nothing special. My issue with this company is their hardware The base station continually has issues with Wi-Fi or acknowledging of a power loss where there is any or stops communication to the keypad. in addition since COVID they have almost yearly increased the price of their monitoring. Knowing what I know now if I had to pick a security company I would really think hard and look at all the options before I decide to ever go with SimpliSafe.
The app is pretty good, it does what it's supposed to do. It's nice to have the ability to arm/disarm the system remotely as well as to check the cameras. However the lack of multiple user accounts is absurd and their offered option of sharing login/password details is a major security risk, ironic for a security company. They've spent the last 6+years claiming they are working on it. BS! There's a word for that... Vaporware.
Unable to pause outdoor camera notifications (Android Pixel user). No ability to set pause timeout for more than 60 minutes, even if the feature worked. For example, if you're working outside where there may 2-4 cameras, each camera notification setting must be manually disabled and then reactivated. i.e. there's no feature that ties notifications to the home or away alarm setting.
Updated the app recently and now whenever someone rings the doorbell, the app starts playing an announcement like I'm installing a panic button!! "To start, remove the battery tab..." The app is also incredibly slow when trying to see live cameras. If they're going to make it so the base station randomly announces when device battery levels are low (like at 2:30am waking up the whole house!!), we need to be able to set quiet hours. At that hour, I don't care about low battery levels!!
Report them to the FTC... no where on the site,during the time I purchased, does it say if you wish to monitor the system without a monthly subscription nothing will work. Dont get duped. The app doesn't send notifications unless you pay them each month, the camera doesn't work unless you pay them each month, the door sensor stops working unless you pay them each month. They want a constant stream of cash so don't purchase this system unless you want to pay 32 dollar a mo. 4 it 2 work...LOL
do not get simplisafe. the cameras are horrible for the price. they have connection problems, they are slow, when you change settings they don't always save. if they do save, randomly, your settings will reset or just flat out not be ignored. get a $500 system that gives you 8k quality. these cameras are 720i and grainy because of their poor connection. I have 1T up and down with my internet, amd these cameras can't handle 3' from the base and router.
Its not too late! If you're reading this, you've already purchased some simplisafe equipment. It's not too late to turn back. System went down for over an hour. I was on hold with Simplisafe trying to get help that entire time. When it works, its fine. When it doesn't, getting help is a f-ing pain. Go with ADT. It's too late for me. Save yourself the trouble. Also, the app just stopped sending notifications; kind of the point of a security app, no? I'd rather deal with it than try to get help.
The doorbell works fine as does the chime inside my house. The App on the other hand is the issue. When someone rings my doorbell, instead of getting a "Ding-Dong" on my phone, it plays the instructions for installing a doorbell!! Customer service is zero help and it's been going on for months. I've even deleted the app and reinstalled. Same issue. The app doesn't give you the ability to switch the sounds.
We went from the widget only updating after 1 hour. Now you can't even update the system status from the widget because it's completely unresponsive and useless when you're not on the home network. it also doesn't refresh the status even after 8 hours. Just get rid of it already. The more they raise the rates the worst it becomes.
around 20% of the time I open the app, it tells me the app is "unavailable." pretty useless for a security app to ve unavailable 20% of the time. logging out and back in fixes it, so it wasn't *actually* unavailable, but that's almost worse. aside from that big annoying bug, it's fine update: still receiving the same error just as frequently. for something I pay this much money for, I'm not happy update: removing the last star because the app keeps quitting. ITS A SECURITY SYSTEM. ffs
Honestly, just a lot of cons, very little pros. Batteries die fast. Everything is subscription based. You can't even Self Moniter without paying. Cameras take extremely long to load if they ever do. So God forbid it's an emergency, and you're trying to quickly see what's happening, live. You won't catch anything until it's too late. The camera face that screw on to the base is very weak plastic. So be prepared for some part of it to break. That all not to mention the awful UI.
So hard to navigate, lots of hidden menus, and too many settings that you're just supposed to know that they don't work when you have another setting active. Also, why so many freakin notifications?? It's creating more stress than safety at this point. UPDATE: Contacted customer service and they basically said they can't do anything about the notification settings not working. Down from two to one star for you.
Cameras Simpli, DO NOT WORK. I recently bought 3 outdoor cameras for our cottage, and they are terrible. Good luck getting live view. They often don't record. If it does, the footage has missing parts or straight-up says the video is unavailable. If it alerts you that motion was detected, good luck checking in. None of them work. I have high-speed internet, they are all close to the base station and router. They need a lot of work. Arlo cameras are miles better. I have them for the house.
Lied to about moving me to their 'Standard Plan' which no longer have push notifications/text messages. I've been on their standard plan for 7+ years (started out at $14.99, increased to $17.99 then $19.99 and $21.99 soon) and always had the ability to receive push notifications and text messages from the app. They keep increasing prices and removing features and now lying to customers. They say we never should have had the option to receive those notifications. I've had SAME PLAN for 7yr.
The app is pretty good, it does what it's supposed to do. It's nice to have the ability to arm/disarm the system remotely as well as to check the cameras. However the lack of multiple user accounts is absurd and their offered option of sharing login/password details is a major security risk, ironic for a security company. They've spent the last 6+years claiming they are working on it. BS! There's a word for that... Vaporware.
Simple and reasonable to use it . Did a alarm mistake and the police response was quick.but it would be nice if they had an automatic arming and disarming at night. Hope they consider it. And also trouble setting notifications on my phone. Edit. I have a interactive membership. The app should be working good with Wifi but sometimes it does not. It is really frustrating for this to happen when i am paying for membership. I have to come down and disarm it when i can just do it on the app.
Updated the app recently and now whenever someone rings the doorbell, the app starts playing an announcement like I'm installing a panic button!! "To start, remove the battery tab..." The app is also incredibly slow when trying to see live cameras. If they're going to make it so the base station randomly announces when device battery levels are low (like at 2:30am waking up the whole house!!), we need to be able to set quiet hours. At that hour, I don't care about low battery levels!!
Report them to the FTC... no where on the site,during the time I purchased, does it say if you wish to monitor the system without a monthly subscription nothing will work. Dont get duped. The app doesn't send notifications unless you pay them each month, the camera doesn't work unless you pay them each month, the door sensor stops working unless you pay them each month. They want a constant stream of cash so don't purchase this system unless you want to pay 32 dollar a mo. 4 it 2 work...LOL
Unable to pause outdoor camera notifications (Android Pixel user). No ability to set pause timeout for more than 60 minutes, even if the feature worked. For example, if you're working outside where there may 2-4 cameras, each camera notification setting must be manually disabled and then reactivated. i.e. there's no feature that ties notifications to the home or away alarm setting.
do not get simplisafe. the cameras are horrible for the price. they have connection problems, they are slow, when you change settings they don't always save. if they do save, randomly, your settings will reset or just flat out not be ignored. get a $500 system that gives you 8k quality. these cameras are 720i and grainy because of their poor connection. I have 1T up and down with my internet, amd these cameras can't handle 3' from the base and router.
Its not too late! If you're reading this, you've already purchased some simplisafe equipment. It's not too late to turn back. System went down for over an hour. I was on hold with Simplisafe trying to get help that entire time. When it works, its fine. When it doesn't, getting help is a f-ing pain. Go with ADT. It's too late for me. Save yourself the trouble. Also, the app just stopped sending notifications; kind of the point of a security app, no? I'd rather deal with it than try to get help.
The doorbell works fine as does the chime inside my house. The App on the other hand is the issue. When someone rings my doorbell, instead of getting a "Ding-Dong" on my phone, it plays the instructions for installing a doorbell!! Customer service is zero help and it's been going on for months. I've even deleted the app and reinstalled. Same issue. The app doesn't give you the ability to switch the sounds.
We went from the widget only updating after 1 hour. Now you can't even update the system status from the widget because it's completely unresponsive and useless when you're not on the home network. it also doesn't refresh the status even after 8 hours. Just get rid of it already. The more they raise the rates the worst it becomes.
I like Simplisafe. The system was easy to install and has been working for me flawlessly over the last 5 years. The app is functional and easy to work with. I have only needed to replace the batteries in some of the sensors and the fobs. I used the subscription for the initial year and have been using it without a subscription since. Great system!
EDITED 6/28/2025. STILL love this system. Great customer support ... Great system. We moved and put in another Simpli Safe system immediately. We have since added more components. Because it has been incredibly reliable for the years that we have owned it and you cannot beat the price! The added feature of being able to arm or disarm your alarm from your phone or your computer is just thel bomb!
Excellent!! Just everything about it is great. I love this product, it works perfectly, so easy to set up, so affordable, monthly monitoring is affordable too, great features, and awesome app!! I luv the app settings and remote control when away from home. The indoor camera was perfect I love being able to check on my pets. Helpful customer service. It all really is the best!!
around 20% of the time I open the app, it tells me the app is "unavailable." pretty useless for a security app to ve unavailable 20% of the time. logging out and back in fixes it, so it wasn't *actually* unavailable, but that's almost worse. aside from that big annoying bug, it's fine update: still receiving the same error just as frequently. for something I pay this much money for, I'm not happy update: removing the last star because the app keeps quitting. ITS A SECURITY SYSTEM. ffs
Not great but not horrible. Every time I change the battery in our outdoor camera I have to remove it from our system and re-pair it for some unknown reason. It's INCREDIBLY irritating but there seems to be no "known" reason for it. Our other outdoor cam tests good signal strength with its placement but drops to fair almost immediately after testing. Kind of seems like they just want u to upgrade to "gen 2" tech and pay extra. Overall it's been fine
Honestly, just a lot of cons, very little pros. Batteries die fast. Everything is subscription based. You can't even Self Moniter without paying. Cameras take extremely long to load if they ever do. So God forbid it's an emergency, and you're trying to quickly see what's happening, live. You won't catch anything until it's too late. The camera face that screw on to the base is very weak plastic. So be prepared for some part of it to break. That all not to mention the awful UI.
The app does what it needs to do nothing special. My issue with this company is their hardware The base station continually has issues with Wi-Fi or acknowledging of a power loss where there is any or stops communication to the keypad. in addition since COVID they have almost yearly increased the price of their monitoring. Knowing what I know now if I had to pick a security company I would really think hard and look at all the options before I decide to ever go with SimpliSafe.
So hard to navigate, lots of hidden menus, and too many settings that you're just supposed to know that they don't work when you have another setting active. Also, why so many freakin notifications?? It's creating more stress than safety at this point. UPDATE: Contacted customer service and they basically said they can't do anything about the notification settings not working. Down from two to one star for you.
Cameras Simpli, DO NOT WORK. I recently bought 3 outdoor cameras for our cottage, and they are terrible. Good luck getting live view. They often don't record. If it does, the footage has missing parts or straight-up says the video is unavailable. If it alerts you that motion was detected, good luck checking in. None of them work. I have high-speed internet, they are all close to the base station and router. They need a lot of work. Arlo cameras are miles better. I have them for the house.
The app is most convenient to use with one's home system. You can set the app to send push notifications when system armed/disarmed. Just remember not to block the text number that sends the push notifications; 82-539. I did by accident which stopped the text notifications. From the app you can easily view any camera you have set up, see a time line of events, and arm/disarm system from phone not just key pad at home. Helpful if you forgot to set alarm before leaving.
Lied to about moving me to their 'Standard Plan' which no longer have push notifications/text messages. I've been on their standard plan for 7+ years (started out at $14.99, increased to $17.99 then $19.99 and $21.99 soon) and always had the ability to receive push notifications and text messages from the app. They keep increasing prices and removing features and now lying to customers. They say we never should have had the option to receive those notifications. I've had SAME PLAN for 7yr.
I like Simplisafe. The system was easy to install and has been working for me flawlessly over the last 5 years. The app is functional and easy to work with. I have only needed to replace the batteries in some of the sensors and the fobs. I used the subscription for the initial year and have been using it without a subscription since. Great system!
The app is pretty good, it does what it's supposed to do. It's nice to have the ability to arm/disarm the system remotely as well as to check the cameras. However the lack of multiple user accounts is absurd and their offered option of sharing login/password details is a major security risk, ironic for a security company. They've spent the last 6+years claiming they are working on it. BS! There's a word for that... Vaporware.
Simple and reasonable to use it . Did a alarm mistake and the police response was quick.but it would be nice if they had an automatic arming and disarming at night. Hope they consider it. And also trouble setting notifications on my phone. Edit. I have a interactive membership. The app should be working good with Wifi but sometimes it does not. It is really frustrating for this to happen when i am paying for membership. I have to come down and disarm it when i can just do it on the app.
Updated the app recently and now whenever someone rings the doorbell, the app starts playing an announcement like I'm installing a panic button!! "To start, remove the battery tab..." The app is also incredibly slow when trying to see live cameras. If they're going to make it so the base station randomly announces when device battery levels are low (like at 2:30am waking up the whole house!!), we need to be able to set quiet hours. At that hour, I don't care about low battery levels!!
Report them to the FTC... no where on the site,during the time I purchased, does it say if you wish to monitor the system without a monthly subscription nothing will work. Dont get duped. The app doesn't send notifications unless you pay them each month, the camera doesn't work unless you pay them each month, the door sensor stops working unless you pay them each month. They want a constant stream of cash so don't purchase this system unless you want to pay 32 dollar a mo. 4 it 2 work...LOL
Unable to pause outdoor camera notifications (Android Pixel user). No ability to set pause timeout for more than 60 minutes, even if the feature worked. For example, if you're working outside where there may 2-4 cameras, each camera notification setting must be manually disabled and then reactivated. i.e. there's no feature that ties notifications to the home or away alarm setting.
do not get simplisafe. the cameras are horrible for the price. they have connection problems, they are slow, when you change settings they don't always save. if they do save, randomly, your settings will reset or just flat out not be ignored. get a $500 system that gives you 8k quality. these cameras are 720i and grainy because of their poor connection. I have 1T up and down with my internet, amd these cameras can't handle 3' from the base and router.
Its not too late! If you're reading this, you've already purchased some simplisafe equipment. It's not too late to turn back. System went down for over an hour. I was on hold with Simplisafe trying to get help that entire time. When it works, its fine. When it doesn't, getting help is a f-ing pain. Go with ADT. It's too late for me. Save yourself the trouble. Also, the app just stopped sending notifications; kind of the point of a security app, no? I'd rather deal with it than try to get help.
The doorbell works fine as does the chime inside my house. The App on the other hand is the issue. When someone rings my doorbell, instead of getting a "Ding-Dong" on my phone, it plays the instructions for installing a doorbell!! Customer service is zero help and it's been going on for months. I've even deleted the app and reinstalled. Same issue. The app doesn't give you the ability to switch the sounds.
We went from the widget only updating after 1 hour. Now you can't even update the system status from the widget because it's completely unresponsive and useless when you're not on the home network. it also doesn't refresh the status even after 8 hours. Just get rid of it already. The more they raise the rates the worst it becomes.
Lied to about moving me to their 'Standard Plan' which no longer have push notifications/text messages. I've been on their standard plan for 7+ years (started out at $14.99, increased to $17.99 then $19.99 and $21.99 soon) and always had the ability to receive push notifications and text messages from the app. They keep increasing prices and removing features and now lying to customers. They say we never should have had the option to receive those notifications. I've had SAME PLAN for 7yr.
EDITED 6/28/2025. STILL love this system. Great customer support ... Great system. We moved and put in another Simpli Safe system immediately. We have since added more components. Because it has been incredibly reliable for the years that we have owned it and you cannot beat the price! The added feature of being able to arm or disarm your alarm from your phone or your computer is just thel bomb!
Excellent!! Just everything about it is great. I love this product, it works perfectly, so easy to set up, so affordable, monthly monitoring is affordable too, great features, and awesome app!! I luv the app settings and remote control when away from home. The indoor camera was perfect I love being able to check on my pets. Helpful customer service. It all really is the best!!
around 20% of the time I open the app, it tells me the app is "unavailable." pretty useless for a security app to ve unavailable 20% of the time. logging out and back in fixes it, so it wasn't *actually* unavailable, but that's almost worse. aside from that big annoying bug, it's fine update: still receiving the same error just as frequently. for something I pay this much money for, I'm not happy update: removing the last star because the app keeps quitting. ITS A SECURITY SYSTEM. ffs
Not great but not horrible. Every time I change the battery in our outdoor camera I have to remove it from our system and re-pair it for some unknown reason. It's INCREDIBLY irritating but there seems to be no "known" reason for it. Our other outdoor cam tests good signal strength with its placement but drops to fair almost immediately after testing. Kind of seems like they just want u to upgrade to "gen 2" tech and pay extra. Overall it's been fine
Honestly, just a lot of cons, very little pros. Batteries die fast. Everything is subscription based. You can't even Self Moniter without paying. Cameras take extremely long to load if they ever do. So God forbid it's an emergency, and you're trying to quickly see what's happening, live. You won't catch anything until it's too late. The camera face that screw on to the base is very weak plastic. So be prepared for some part of it to break. That all not to mention the awful UI.
The app does what it needs to do nothing special. My issue with this company is their hardware The base station continually has issues with Wi-Fi or acknowledging of a power loss where there is any or stops communication to the keypad. in addition since COVID they have almost yearly increased the price of their monitoring. Knowing what I know now if I had to pick a security company I would really think hard and look at all the options before I decide to ever go with SimpliSafe.
So hard to navigate, lots of hidden menus, and too many settings that you're just supposed to know that they don't work when you have another setting active. Also, why so many freakin notifications?? It's creating more stress than safety at this point. UPDATE: Contacted customer service and they basically said they can't do anything about the notification settings not working. Down from two to one star for you.
Cameras Simpli, DO NOT WORK. I recently bought 3 outdoor cameras for our cottage, and they are terrible. Good luck getting live view. They often don't record. If it does, the footage has missing parts or straight-up says the video is unavailable. If it alerts you that motion was detected, good luck checking in. None of them work. I have high-speed internet, they are all close to the base station and router. They need a lot of work. Arlo cameras are miles better. I have them for the house.
The app is most convenient to use with one's home system. You can set the app to send push notifications when system armed/disarmed. Just remember not to block the text number that sends the push notifications; 82-539. I did by accident which stopped the text notifications. From the app you can easily view any camera you have set up, see a time line of events, and arm/disarm system from phone not just key pad at home. Helpful if you forgot to set alarm before leaving.
I like Simplisafe. The system was easy to install and has been working for me flawlessly over the last 5 years. The app is functional and easy to work with. I have only needed to replace the batteries in some of the sensors and the fobs. I used the subscription for the initial year and have been using it without a subscription since. Great system!
EDITED 6/28/2025. STILL love this system. Great customer support ... Great system. We moved and put in another Simpli Safe system immediately. We have since added more components. Because it has been incredibly reliable for the years that we have owned it and you cannot beat the price! The added feature of being able to arm or disarm your alarm from your phone or your computer is just thel bomb!
Excellent!! Just everything about it is great. I love this product, it works perfectly, so easy to set up, so affordable, monthly monitoring is affordable too, great features, and awesome app!! I luv the app settings and remote control when away from home. The indoor camera was perfect I love being able to check on my pets. Helpful customer service. It all really is the best!!
The app is most convenient to use with one's home system. You can set the app to send push notifications when system armed/disarmed. Just remember not to block the text number that sends the push notifications; 82-539. I did by accident which stopped the text notifications. From the app you can easily view any camera you have set up, see a time line of events, and arm/disarm system from phone not just key pad at home. Helpful if you forgot to set alarm before leaving.
Simple and reasonable to use it . Did a alarm mistake and the police response was quick.but it would be nice if they had an automatic arming and disarming at night. Hope they consider it. And also trouble setting notifications on my phone. Edit. I have a interactive membership. The app should be working good with Wifi but sometimes it does not. It is really frustrating for this to happen when i am paying for membership. I have to come down and disarm it when i can just do it on the app.
Not great but not horrible. Every time I change the battery in our outdoor camera I have to remove it from our system and re-pair it for some unknown reason. It's INCREDIBLY irritating but there seems to be no "known" reason for it. Our other outdoor cam tests good signal strength with its placement but drops to fair almost immediately after testing. Kind of seems like they just want u to upgrade to "gen 2" tech and pay extra. Overall it's been fine
The app does what it needs to do nothing special. My issue with this company is their hardware The base station continually has issues with Wi-Fi or acknowledging of a power loss where there is any or stops communication to the keypad. in addition since COVID they have almost yearly increased the price of their monitoring. Knowing what I know now if I had to pick a security company I would really think hard and look at all the options before I decide to ever go with SimpliSafe.
The app is pretty good, it does what it's supposed to do. It's nice to have the ability to arm/disarm the system remotely as well as to check the cameras. However the lack of multiple user accounts is absurd and their offered option of sharing login/password details is a major security risk, ironic for a security company. They've spent the last 6+years claiming they are working on it. BS! There's a word for that... Vaporware.
Unable to pause outdoor camera notifications (Android Pixel user). No ability to set pause timeout for more than 60 minutes, even if the feature worked. For example, if you're working outside where there may 2-4 cameras, each camera notification setting must be manually disabled and then reactivated. i.e. there's no feature that ties notifications to the home or away alarm setting.
Updated the app recently and now whenever someone rings the doorbell, the app starts playing an announcement like I'm installing a panic button!! "To start, remove the battery tab..." The app is also incredibly slow when trying to see live cameras. If they're going to make it so the base station randomly announces when device battery levels are low (like at 2:30am waking up the whole house!!), we need to be able to set quiet hours. At that hour, I don't care about low battery levels!!
Report them to the FTC... no where on the site,during the time I purchased, does it say if you wish to monitor the system without a monthly subscription nothing will work. Dont get duped. The app doesn't send notifications unless you pay them each month, the camera doesn't work unless you pay them each month, the door sensor stops working unless you pay them each month. They want a constant stream of cash so don't purchase this system unless you want to pay 32 dollar a mo. 4 it 2 work...LOL
do not get simplisafe. the cameras are horrible for the price. they have connection problems, they are slow, when you change settings they don't always save. if they do save, randomly, your settings will reset or just flat out not be ignored. get a $500 system that gives you 8k quality. these cameras are 720i and grainy because of their poor connection. I have 1T up and down with my internet, amd these cameras can't handle 3' from the base and router.
Its not too late! If you're reading this, you've already purchased some simplisafe equipment. It's not too late to turn back. System went down for over an hour. I was on hold with Simplisafe trying to get help that entire time. When it works, its fine. When it doesn't, getting help is a f-ing pain. Go with ADT. It's too late for me. Save yourself the trouble. Also, the app just stopped sending notifications; kind of the point of a security app, no? I'd rather deal with it than try to get help.
The doorbell works fine as does the chime inside my house. The App on the other hand is the issue. When someone rings my doorbell, instead of getting a "Ding-Dong" on my phone, it plays the instructions for installing a doorbell!! Customer service is zero help and it's been going on for months. I've even deleted the app and reinstalled. Same issue. The app doesn't give you the ability to switch the sounds.
We went from the widget only updating after 1 hour. Now you can't even update the system status from the widget because it's completely unresponsive and useless when you're not on the home network. it also doesn't refresh the status even after 8 hours. Just get rid of it already. The more they raise the rates the worst it becomes.
around 20% of the time I open the app, it tells me the app is "unavailable." pretty useless for a security app to ve unavailable 20% of the time. logging out and back in fixes it, so it wasn't *actually* unavailable, but that's almost worse. aside from that big annoying bug, it's fine update: still receiving the same error just as frequently. for something I pay this much money for, I'm not happy update: removing the last star because the app keeps quitting. ITS A SECURITY SYSTEM. ffs
Honestly, just a lot of cons, very little pros. Batteries die fast. Everything is subscription based. You can't even Self Moniter without paying. Cameras take extremely long to load if they ever do. So God forbid it's an emergency, and you're trying to quickly see what's happening, live. You won't catch anything until it's too late. The camera face that screw on to the base is very weak plastic. So be prepared for some part of it to break. That all not to mention the awful UI.
So hard to navigate, lots of hidden menus, and too many settings that you're just supposed to know that they don't work when you have another setting active. Also, why so many freakin notifications?? It's creating more stress than safety at this point. UPDATE: Contacted customer service and they basically said they can't do anything about the notification settings not working. Down from two to one star for you.
Cameras Simpli, DO NOT WORK. I recently bought 3 outdoor cameras for our cottage, and they are terrible. Good luck getting live view. They often don't record. If it does, the footage has missing parts or straight-up says the video is unavailable. If it alerts you that motion was detected, good luck checking in. None of them work. I have high-speed internet, they are all close to the base station and router. They need a lot of work. Arlo cameras are miles better. I have them for the house.
Lied to about moving me to their 'Standard Plan' which no longer have push notifications/text messages. I've been on their standard plan for 7+ years (started out at $14.99, increased to $17.99 then $19.99 and $21.99 soon) and always had the ability to receive push notifications and text messages from the app. They keep increasing prices and removing features and now lying to customers. They say we never should have had the option to receive those notifications. I've had SAME PLAN for 7yr.
The app is pretty good, it does what it's supposed to do. It's nice to have the ability to arm/disarm the system remotely as well as to check the cameras. However the lack of multiple user accounts is absurd and their offered option of sharing login/password details is a major security risk, ironic for a security company. They've spent the last 6+years claiming they are working on it. BS! There's a word for that... Vaporware.
Simple and reasonable to use it . Did a alarm mistake and the police response was quick.but it would be nice if they had an automatic arming and disarming at night. Hope they consider it. And also trouble setting notifications on my phone. Edit. I have a interactive membership. The app should be working good with Wifi but sometimes it does not. It is really frustrating for this to happen when i am paying for membership. I have to come down and disarm it when i can just do it on the app.
Updated the app recently and now whenever someone rings the doorbell, the app starts playing an announcement like I'm installing a panic button!! "To start, remove the battery tab..." The app is also incredibly slow when trying to see live cameras. If they're going to make it so the base station randomly announces when device battery levels are low (like at 2:30am waking up the whole house!!), we need to be able to set quiet hours. At that hour, I don't care about low battery levels!!
Report them to the FTC... no where on the site,during the time I purchased, does it say if you wish to monitor the system without a monthly subscription nothing will work. Dont get duped. The app doesn't send notifications unless you pay them each month, the camera doesn't work unless you pay them each month, the door sensor stops working unless you pay them each month. They want a constant stream of cash so don't purchase this system unless you want to pay 32 dollar a mo. 4 it 2 work...LOL
Unable to pause outdoor camera notifications (Android Pixel user). No ability to set pause timeout for more than 60 minutes, even if the feature worked. For example, if you're working outside where there may 2-4 cameras, each camera notification setting must be manually disabled and then reactivated. i.e. there's no feature that ties notifications to the home or away alarm setting.
do not get simplisafe. the cameras are horrible for the price. they have connection problems, they are slow, when you change settings they don't always save. if they do save, randomly, your settings will reset or just flat out not be ignored. get a $500 system that gives you 8k quality. these cameras are 720i and grainy because of their poor connection. I have 1T up and down with my internet, amd these cameras can't handle 3' from the base and router.
Its not too late! If you're reading this, you've already purchased some simplisafe equipment. It's not too late to turn back. System went down for over an hour. I was on hold with Simplisafe trying to get help that entire time. When it works, its fine. When it doesn't, getting help is a f-ing pain. Go with ADT. It's too late for me. Save yourself the trouble. Also, the app just stopped sending notifications; kind of the point of a security app, no? I'd rather deal with it than try to get help.
The doorbell works fine as does the chime inside my house. The App on the other hand is the issue. When someone rings my doorbell, instead of getting a "Ding-Dong" on my phone, it plays the instructions for installing a doorbell!! Customer service is zero help and it's been going on for months. I've even deleted the app and reinstalled. Same issue. The app doesn't give you the ability to switch the sounds.
We went from the widget only updating after 1 hour. Now you can't even update the system status from the widget because it's completely unresponsive and useless when you're not on the home network. it also doesn't refresh the status even after 8 hours. Just get rid of it already. The more they raise the rates the worst it becomes.
I like Simplisafe. The system was easy to install and has been working for me flawlessly over the last 5 years. The app is functional and easy to work with. I have only needed to replace the batteries in some of the sensors and the fobs. I used the subscription for the initial year and have been using it without a subscription since. Great system!
EDITED 6/28/2025. STILL love this system. Great customer support ... Great system. We moved and put in another Simpli Safe system immediately. We have since added more components. Because it has been incredibly reliable for the years that we have owned it and you cannot beat the price! The added feature of being able to arm or disarm your alarm from your phone or your computer is just thel bomb!
Excellent!! Just everything about it is great. I love this product, it works perfectly, so easy to set up, so affordable, monthly monitoring is affordable too, great features, and awesome app!! I luv the app settings and remote control when away from home. The indoor camera was perfect I love being able to check on my pets. Helpful customer service. It all really is the best!!
around 20% of the time I open the app, it tells me the app is "unavailable." pretty useless for a security app to ve unavailable 20% of the time. logging out and back in fixes it, so it wasn't *actually* unavailable, but that's almost worse. aside from that big annoying bug, it's fine update: still receiving the same error just as frequently. for something I pay this much money for, I'm not happy update: removing the last star because the app keeps quitting. ITS A SECURITY SYSTEM. ffs
Not great but not horrible. Every time I change the battery in our outdoor camera I have to remove it from our system and re-pair it for some unknown reason. It's INCREDIBLY irritating but there seems to be no "known" reason for it. Our other outdoor cam tests good signal strength with its placement but drops to fair almost immediately after testing. Kind of seems like they just want u to upgrade to "gen 2" tech and pay extra. Overall it's been fine
Honestly, just a lot of cons, very little pros. Batteries die fast. Everything is subscription based. You can't even Self Moniter without paying. Cameras take extremely long to load if they ever do. So God forbid it's an emergency, and you're trying to quickly see what's happening, live. You won't catch anything until it's too late. The camera face that screw on to the base is very weak plastic. So be prepared for some part of it to break. That all not to mention the awful UI.
The app does what it needs to do nothing special. My issue with this company is their hardware The base station continually has issues with Wi-Fi or acknowledging of a power loss where there is any or stops communication to the keypad. in addition since COVID they have almost yearly increased the price of their monitoring. Knowing what I know now if I had to pick a security company I would really think hard and look at all the options before I decide to ever go with SimpliSafe.
So hard to navigate, lots of hidden menus, and too many settings that you're just supposed to know that they don't work when you have another setting active. Also, why so many freakin notifications?? It's creating more stress than safety at this point. UPDATE: Contacted customer service and they basically said they can't do anything about the notification settings not working. Down from two to one star for you.
Cameras Simpli, DO NOT WORK. I recently bought 3 outdoor cameras for our cottage, and they are terrible. Good luck getting live view. They often don't record. If it does, the footage has missing parts or straight-up says the video is unavailable. If it alerts you that motion was detected, good luck checking in. None of them work. I have high-speed internet, they are all close to the base station and router. They need a lot of work. Arlo cameras are miles better. I have them for the house.
The app is most convenient to use with one's home system. You can set the app to send push notifications when system armed/disarmed. Just remember not to block the text number that sends the push notifications; 82-539. I did by accident which stopped the text notifications. From the app you can easily view any camera you have set up, see a time line of events, and arm/disarm system from phone not just key pad at home. Helpful if you forgot to set alarm before leaving.
Lied to about moving me to their 'Standard Plan' which no longer have push notifications/text messages. I've been on their standard plan for 7+ years (started out at $14.99, increased to $17.99 then $19.99 and $21.99 soon) and always had the ability to receive push notifications and text messages from the app. They keep increasing prices and removing features and now lying to customers. They say we never should have had the option to receive those notifications. I've had SAME PLAN for 7yr.
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