Conduent Incorporated
4.4 
Category: Travel & Local
Price: free
Age Rating: Everyone
Rating: 4.4
Available on: /
Updated on: Jun 30, 2026
E-ZPass NY allows users to easily manage their accounts through the app. You can update personal information, add or remove vehicles, and check your balance all in one place, making it convenient to keep track of your toll expenses without any hassle.
Never worry about running out of funds with the automatic recharge feature. You can set up automatic reloading of your account, ensuring you always have a sufficient balance for seamless travel through tolls, reducing the stress of manual payments.
Receive timely notifications about your account activity and toll changes directly through the app. Whether it's low balance alerts or updates on toll rates, these real-time alerts help you stay informed and make smart travel decisions.
Stay on top of your toll expenses with detailed payment tracking. The app provides a comprehensive history of your toll usage, enabling you to review transactions and plan your budget more effectively, ensuring you know exactly where your money is going.
Experience seamless toll payments Manage your E-ZPass account easily Track your toll history anytime Receive real-time balance alerts Enjoy faster travel through tolls 
Limited customer support options Frequent app crashes reported User interface can be confusing Slow loading times experienced Inaccurate balance updates noted The Official E-ZPass NY app is designed for users who frequently travel on toll roads, bridges, and tunnels in New York and surrounding states. Whether you're commuting to work, embarking on a weekend getaway, or making long-distance trips, this app serves as a handy tool to manage your toll payments seamlessly. Users can monitor their toll balances, check transaction histories, and even refill their accounts directly from the app. It's particularly beneficial for those who want to avoid the hassle of cash payments or the inconvenience of forgetting to refill their E-ZPass tags. Additionally, the app provides real-time updates on toll rates and alerts users about any changes, helping them plan their journeys more effectively.
The user interface of the Official E-ZPass NY app is intuitive and user-friendly, which makes navigation easy even for those who may not be tech-savvy. Upon logging in, users are greeted with a clean dashboard that displays their balance, recent transactions, and any alerts. The app's design is straightforward, allowing users to access essential features like account management and toll history with just a few taps. The convenience of managing an E-ZPass account on-the-go enhances the overall experience, as users can quickly address any issues without needing to visit a physical location. However, some users have reported occasional bugs and glitches that can disrupt the experience. Nevertheless, the app's overall functionality and ease of use remain strong points that keep users coming back.
The Official E-ZPass NY app is free to download, and there are no subscription fees associated with its use. However, users must maintain a positive balance in their E-ZPass accounts to utilize toll services. The actual costs of tolls vary depending on the routes taken, and users are advised to check current rates within the app. While the app does not charge additional fees for transactions made through it, it's essential to note that users are responsible for the toll charges incurred during their travels. Overall, the app offers great value by streamlining the payment process, thus saving both time and money in the long run.
The developers of the Official E-ZPass NY app are committed to providing regular updates to enhance functionality and address any reported issues. Users can expect frequent updates that not only fix bugs but also introduce new features to improve the app's performance. Customer support is readily available through the app, offering assistance for any questions or concerns users may have regarding their accounts or app usage. Although response times can vary, the support team is generally helpful and knowledgeable, ensuring that users feel supported in their experience. Overall, the app's dedication to continual improvement and user assistance solidifies its standing as a reliable tool for toll management.
Security & Privacy Review
Google Play 
App Store 
The app makes it really easy to check your E-ZPASS balance and recent activity. It's also easy to change vehicle / license plate info, which is great if you suddenly add vehicles due to an accident or other short term situation. Overall, it's a good app. My only complaint (not the app's fault) is that the over-reliance on acronyms for toll locations can make it hard to decipher where a toll was incurred. This can cause problems when expensing tolls. An acronym glossary would help.
The app is good when you're able to just start it up and it's already logged in. The problem is it logs you out every so often, so you have to log back in with username and password, which is inconvenient while traveling. No problem just use biometric login, right? Wrong, because even if you set it up it doesn't let you login with your fingerprint. You still need to use your username and password. What's the point of having a biometric setting in the app if it isn't used?
My pay per trip has not been working since they updated their system last April. I've called numerous times to get it resolved. Cases have been created and it's a new year and the problem still isn't resolved. The buggy system even keeps calling my checking account a credit card and rejecting payments. They have no technical support and the customer service has no idea what to do. Yet, they keep increasing tolls every year with so many issues not fixed.
Keeps crashing. Unacceptable! It says "An unexpected error occurred. Sorry for the inconvenience" This happens when I select the option to keep me logged in. Only if you have your passcode on your phone. Every time the app loses focus. You need to enter you userid and password into this app. To drive you nuts. Or force you to enter the password on the lock screen. I don't want to do either one.
I like the app. Works well and is convenient. A few ideas: Sort the transactions within a day by the time they occur. I don't think anyone cares about the posting time, when they went through the toll is what people need. Also, more clear names for toll plazas would help. Maybe a link to a map location as well? Also it would look cool if you could see the concentration of tolls you paid on a map.
Review Source: Google Play store public user reviews.
Can I submit suggestions or feedback to the Official E-ZPass NY app? Yes, users can submit feedback through the app's support section.
You can contact customer service at 1-800-333-8655 for assistance with the E-ZPass NY app.
To activate, visit the E-ZPass NY website or app, enter your account information, and follow the prompts.
To log in, open the app, enter your username and password, then tap 'Log In.'
Yes, you need to activate your account by registering online or through the app before using it.
The customer number for E-ZPass NY is typically found on your E-ZPass account statement or card.
Thank you for being an E-ZPass NY or Tolls By Mail customer.In this release we have included minor fixes and updates to improve the overall performance of the app.
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