Doctor On Demand
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Information
- Category: Medical
- Price: Free
- Age Rating: 17+
-
Rating:
4.8
- Developer: Doctor On Demand, Inc
- Version: 3.76.2
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Features
The Doctor On Demand mobile app offers a range of features to make accessing healthcare easier and more convenient. Users can schedule video visits with a board-certified physician, psychologist, or lactation consultant from the comfort of their own home. The app also allows for prescription refills, lab test orders, and referrals to specialists. Users can securely store their health information and access it at any time, as well as receive personalized recommendations for improving their health. The app also features a user-friendly interface and secure messaging for communicating with healthcare providers.
Additionally, Doctor On Demand offers 24/7 access to medical professionals, making it easy to receive care at any time of day or night. The app also accepts most major insurance plans, making it a cost-effective option for many users. Overall, the Doctor On Demand mobile app provides a convenient and efficient way to access healthcare services.
How to Use
Using the Doctor On Demand mobile app is simple and straightforward. After downloading the app, users can create an account and enter their personal information and insurance details. From there, they can schedule a video visit with a healthcare provider at a time that is convenient for them. During the visit, users can discuss their symptoms and concerns with the provider and receive personalized care recommendations. The app also allows for easy prescription refills and access to medical records. Overall, using the Doctor On Demand mobile app is a convenient and efficient way to access healthcare services.
Pros & Cons
Pros: The Doctor On Demand mobile app offers 24/7 access to medical professionals, making it easy to receive care at any time. The app also accepts most major insurance plans, making it a cost-effective option for many users. Additionally, the app features a user-friendly interface and secure messaging for communicating with healthcare providers.
Cons: One potential downside of the Doctor On Demand mobile app is that it may not be suitable for all medical conditions. In some cases, an in-person visit with a healthcare provider may be necessary for a proper diagnosis and treatment plan. Additionally, some users may have concerns about the security of their health information when using the app. Despite these potential drawbacks, the Doctor On Demand mobile app offers a convenient and efficient way to access healthcare services.
User Reviews
Review Source: Google Play Store
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I have found a wonderful therapist through this app. I don't usually have problems with the app so I can't complain about the platform. Just remember to log in when you get the notification because if you take too long you'll get locked out, charged a full visit fee, and not get the help you need. It is easy to cancel and reschedule through the app. I recommend setting alarms using the add to calendar function to avoid missing an appointment.
Super easy to find a doctor. And they have many to choose from, to help find one that you feel comfortable with. You can even set search parameters. Also how easy it is to book appointments in my availability without having to ask off work, or travel somewhere. (Except for getting lab work, imaging, ect when needed) You can easily reach out to your care team via the messaging in app. Get reminders about up coming appointments. You can link some health apps.
I'm working with a great therapist and I've been able, in the past, to see doctors for minor urgent issues. The availability of doctors is unbelievable. I don't wait more than ten minutes from the time I start making the appointment. It doesn't replace seeing providers in person, but as an app, it works great and has been an excellent resource Update regarding therapists: I was seeing one and he disappeared from the app. Not good for mental health patients.
The app doesn't allow to share lab tests with a doctor during a visit (WHY?) as a .pdf file, only through screenshots. When I took a number of screenshots and shared them with my doctor, the doctor wasn't able to see or hear me anymore no matter what I did and there is no option to rejoin the visit! (WHY???) I was forced to exit with no option to re enter. UGH! Please do something to fix it, this is critical
This app has constant issues. Everytime I try to book an appointment lately, the app does not let me schedule. I was lucky to be able to schedule the appointments that I did last week. Now, even after force closing and clearing the cache, it's still not letting me book. I booked an appointment with one provider, and was present on time. He stood me up and cancelled AFTER our appt time. The other available mental health providers have slim to no availability. Very disappointed.
Has many accessible options for doctors, therapists, and psychiatrists; and accepts most insurance so if you're insured then many services are free! However, good luck if you have a connection issues, because if the call drops you will be kicked out of your virtual visit with no option to reconnect. You're only able to schedule a completely separate appointment, often days later. I would give a much higher rating if not for this issue, but I sought help and was honestly let down pretty badly.
Update: Minus two stars far lack of cutoff warning. The call literally ended while they were talking about the prescription. The provider was clearly as unaware as I was of the time. I get that there needs to be limits, but some kind of 1 minute countdown would be better than "call ended". There's no way to contact the provider via message to get any info that was cutoff either. I like the idea of the app - the convenience of choosing your doctor and appointment times without calling around various clinics is wonderful. The app could be a little better, like the back button doesn't warn in some cases that it might lose data you've entered... Also, I had the app hang when it came back from the background. Still, it does what I need.
I really love this app, however the last 2 appointments I've had, I have joined the call on time and been met with nothing but a blank white screen for over 15 minutes, shortly followed by an email that says I missed my appointment and will be charged the $99 missed appointment fee. I uninstalled and reinstalled the app, cleared the cache, and it's still happening. Please fix this issue. It's not okay to keep charging patients for a technical error.
Nothing but headaches. Canceled appointments, insurance snafus, weird requests from the doctor, bad/non-working messaging system. Plus, if your appointment goes over 15 minutes (even if it's the fault of the provider), they just shut off your appointment. Leaving you to just wonder if there was something more they needed or if you're getting your medications. Or you can pay another fee to make another appointment to check everything is good. ABSOLUTELY DO NOT RECOMMEND!
Very difficult to use. Not reliable. When I first tried to make an appt it didn't give me the correct copayment info. After I talked to my insurance and they got a hold of DonD, the copay was straightened out. I still couldn't make my appt. There were few therapists. Only 1 offered the modality I wanted. I went thru the scheduling process got to the end and it wouldn't let me book the appt saying she wasn't qualified. I had left a question 3 weeks ago and have received no response.
The service is TERRIBLE. They will charge you a week in advance for an appointment. If you don't pay in advance, they cancel the appointment without warning. The system cuts you off mid sentence when your appointment is over. They don't know how to schedule different types of appointments where the initial appointment needs to be longer than the follow-up. You end up in the "waiting room" staring at your phone waiting for the doctor, sometimes for minutes - kinda the norm I suppose.
As far as convenience, and access to health-care that otherwise may not have been possible, it's great. The 1 star are because there are issues with the app that don't seem to be getting resolved on the therapy side of the app; such as never connecting you with a provider, issues with making an appt and their response time is lacking if they respond at all. From the healthcare side, it's been amazing; from the psychology side, it's really lacking. Lately, I can't even submit a ticket to support.
I used to love this app until the recent update. All of my information is lost, including lab orders that were sent at my last appointment. It's time to get labs done for new prescriptions and nothing is there anymore. I've spent all week trying to reach support. I've sent many messages and spent over 30 minutes on the phone. Even they were stumped, but claimed they expedited the issue and assured me someone would get back to me asap. That was more than 48 hours ago. The app is now garbage.
I have un-installed, reinstalled, tried adding a different form of payment. Tried a different appointment date. It has kicked me out. The message page has kicked me out. It has said internal server error. I have had issues with my previous two visits not allowing me to log in to the appointments, but you sure had no problem charging me $90 each time even though the error was not mine. Now I can't even get an appointment, and even if I can, will I miss that one too because I keep getting booted?
DO NOT RECCOMEND: double charged insurance for a 7 minute appointment, and every time I speak with someone and have it "resolved," the issue pops back up in 2-4 weeks. Reading the reviews, I'm not the only one having these issues. Update: I contacted the email as requested. Confirmed that no money is owed. I still get emails and letters every few weeks.
the app claims to take Tricare/Tricare West, but then bills the wrong Tricare and then I get stuck with nearly $2000 in bills. Any attempts to contact customer service to navigate billing errors have been useless as customer service does not pick up the phone or call back. This app used to be okay for Tricare beneficiarys before 2025 but something changed and now they don't know how to bill Tricare properly so I will no longer be using this app and I would not recommend it to others
Went through the whole process of booking an appointment and waiting for it. Then I attend the appointment and confirm both my NAME BIRTHDAY AND SOCIAL SECURITY only for them to cancel the whole appointment because my last address on file doesn't match????? like come on. Wasted all that time and then they force you to call customer support to try and rebook without being charged. Refund and not using this again.
I haven't had any luck with this platform since they "updated" the app in 2024. Appointments disappeared, dates and times didn't match, last-minute, cancellations- it became so increasingly difficult it was causing more damage to my mental health than good. I finally decided to part ways in January. So naturally, they sent me a bill for an appointment they said I missed, and no one will return my calls for clarification. Save yourself the frustration and get a medical marijuana card instead.
I had issues w/ an appointment. Since their app was updated, it had logged me off many times. In 03/2025. In the middle of my appointment the screen went black & I could no longer hear the doctor. They charged me, I disputed it with them & they acknowledged their issue. They credited me back, now 2 months later they started emailing me a bill for this. I tried to email them about it, no response, called the # on the email & after a long hold I was disconnected. Horrible, do not ever use them.
This app along with included health constantly give me issues. Problems connecting in all my recent visits in the past month. Once I was charged while the app couldn't connect. Getting 0 charges now when it told me I'd pay $0. Overall, this app is not very convenient as it should be. I'd never pay a dime for this app with all the problems I experience. also yes I've reinstalled the app. Before I did that, a lot of my info was bugged too and my activity tab was missing a lot of data
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