UPS
4.5 
Category: Business
Price: free
Age Rating: Everyone
Rating: 4.5
Available on: /
Updated on: Jun 30, 2026
Simplifying your returns, UPS provides a user-friendly process to generate return labels and schedule pickups right from the app. This means hassle-free returns for you, allowing you to easily send back items without the stress of complicated procedures.
UPS offers a variety of delivery options tailored to your needs, whether you require same-day service or standard shipping. With the ability to choose delivery times and locations, you can ensure that your packages arrive exactly when and where you need them.
Stay updated with your package's journey using UPS's real-time tracking feature. You can easily monitor your shipment's location and estimated delivery time through the app, ensuring you're always in the loop and can plan accordingly for its arrival.
Get an accurate estimate of your shipping costs with UPS's built-in shipping cost estimator. By entering package details and destination, you can quickly find the most economical options, helping you budget and plan your shipping needs effectively.
Reliable delivery ensures your packages arrive on time, every time. Global reach connects you to customers worldwide effortlessly. Advanced tracking technology keeps you informed about your shipment's status. Flexible shipping options cater to diverse business needs and budgets. Excellent customer support assists you with any shipping inquiries promptly. 
Higher upfront costs can strain budgets for small businesses Limited delivery options may restrict customer choices Package tracking can be less reliable during peak seasons The UPS app serves a variety of practical purposes for both personal and business users. For individuals, it simplifies the process of sending packages, tracking deliveries, and scheduling pickups. Users can easily manage their shipments from the comfort of their homes or on the go, making it ideal for those who frequently send gifts or online purchases. For businesses, the app offers robust features such as bulk shipping, invoicing, and detailed tracking, which are essential for managing logistics efficiently. Whether you're a small business owner needing to ship products or a busy parent sending packages to family, the UPS app caters to diverse shipping needs.
The user experience of the UPS app is generally smooth, with a clean and intuitive interface that makes navigation easy. The app's dashboard provides a quick overview of shipment statuses, upcoming pickups, and recent orders, which is particularly helpful for busy users. Tracking packages is straightforward; simply enter the tracking number, and users can see real-time updates on their shipments. Additionally, the app allows for easy access to shipping history and receipts, making it convenient for record-keeping. However, some users have reported occasional glitches, particularly during peak shipping seasons when the app can slow down or experience temporary outages.
The UPS app itself is free to download and use, making it accessible to everyone. However, shipping costs can vary based on the package size, weight, and shipping speed selected. The app provides various pricing options, allowing users to choose between standard and expedited shipping based on their needs and budget. For frequent shippers, UPS offers a loyalty program that can lead to discounts on shipping rates, which is a significant advantage for businesses that send out large volumes of packages. Overall, while the app is free, users should be prepared for varying shipping costs depending on their specific requirements.
UPS regularly updates the app to enhance functionality and improve user experience. Recent updates have included performance improvements and the addition of new features, such as enhanced package tracking and better integration with other UPS services. Customer support is readily available through the app, where users can access FAQs, live chat, or contact customer service directly. This level of support is particularly beneficial for resolving issues quickly, ensuring that users can maintain their shipping schedules without significant disruptions. Overall, the commitment to continuous improvement and strong customer support makes the UPS app a reliable tool for managing shipping needs.
Security & Privacy Review
Google Play 
App Store 
Just does not work. Anytime an action is performed the app says the session has expired and logs me out. The app always says I have no packages scheduled for delivery. Unable to track packages (session has expired, re-log issue). Unable to add delivery addresses (says they are experiencing technical difficulties and to try again later). Just delete and use the website.
App constantly logs me out, and when I log back in all my tracking numbers are gone, making the app basically useless. I shouldn't need to reenter my tracking numbers every time I swap to a different app and back. ETA 2-16-26: Now the app just gets stuck on the loading screen. Let it sit for over 20 minutes and still stuck on the loading screen. Absolutely useless.
Incoming packages show up in the app when not picked up yet (when a tracking number was created), but disappear as soon as they're picked up and have a delivery date set. They still show up on my account online, but they disappear from the app. Why?? Edited to add: looking at recent app reviews, this is an ongoing problem since the most recent app update. Also, I just got a push notification about one of my packages from the app, but the app itself says I have no packages!
It's a nice app and all, but unfortunately useless when it comes to being notified for deliveries. The app told me I had a package (signature required) scheduled to be delivered today from 2pm-6pm. Checking multiple times before 2pm, I see that the delivery time remains unchanged. All of a sudden, when I come back home, around 12pm, I get notified saying I wasn't there to get my delivery... so why didn't the app at LEAST tell me that it was coming soon?
I really like this app because it's free and it tells me when my package is going to arrive and if there's a problem they give you a window usually much more precise than what you get from the shipper. and if it's say a sort of mission critical item often you can see where the UPS truck is when it gets close so you can if possible. be there when it is delivered and this is quite handy!
Review Source: Google Play store public user reviews.
Yes, users can submit suggestions or feedback through the app or via the UPS website's customer service section.
Yes, the UPS app collects personal data to provide services, process shipments, and enhance user experiences, in accordance with their privacy policy.
The UPS app requires an internet connection for most of its functionalities, but some basic features may be accessible offline.
Since the UPS app does not have a subscription model, there is no cancellation process. Users can simply stop using the app at any time.
The UPS app does not require a subscription fee; however, users may incur charges for shipping services or special features.
Yes, you can update your account information in the account settings after logging in.
No, you need to contact UPS customer service to update your customer number.
You can reach UPS customer service by calling their hotline or using the chat option on their website.
To activate your UPS account, follow the link in the activation email you received after registration, or contact customer service for help.
You can call UPS customer service or use the online chat feature for immediate assistance regarding your shipment.
We're consistently update our app experience, making UPS work better for you one release at a time. Check out the newest additions:- Pick up where you left off: Now you can start a shipment in one place and finish in another without losing your progress.- Use your personalized QR code in the Store tab to streamline your in-store experience- Find UPS locations for drop-offs or shipping- Ship to more than 200 countries- Set delivery hold preferences to avoid missing deliveries
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