Frontier - A Verizon company
4.5 
Category: Utilities
Price: free
Age Rating: Everyone
Rating: 4.5
Available on: /
Updated on: Jun 1, 2026
The app allows users to set personalized notifications for bill reminders, data usage alerts, and service updates. These customizable alerts ensure that you never miss important information, helping you manage your account more effectively and stay in control of your services.
With MyFrontier, users can monitor their data usage in real-time, helping them stay within their limits and avoid unexpected charges. This feature empowers customers to make informed decisions about their internet usage, ensuring they get the most out of their plan without stress.
MyFrontier makes it easy to manage your services all in one place, from upgrading your internet plan to troubleshooting issues. Users can quickly access support resources, schedule technician visits, or make changes to their services, all designed to enhance convenience and user satisfaction.
MyFrontier boasts an intuitive and easy-to-navigate interface, making it simple for users to manage their accounts and services. Whether you're checking your data usage or making payments, the design ensures a smooth experience for everyone, regardless of tech-savviness.
Seamless user interface for easy navigation 24/7 customer support for instant assistance Customizable plans tailored to your needs High-speed internet ensures uninterrupted streaming Secure connections protect your online privacy 
Limited customer support availability can be frustrating High pricing compared to competitors may deter users Service reliability issues can disrupt daily activities Complex setup process may confuse new customers MyFrontier is designed to enhance the experience of Frontier Communications customers, providing a comprehensive platform for managing various aspects of their services. Users can easily access account information, view billing details, and manage their internet and TV packages directly from their mobile devices. Whether you’re on the go or relaxing at home, MyFrontier allows you to troubleshoot issues, check service availability, and even schedule technician visits. This flexibility is particularly beneficial for busy individuals and families who need to stay connected without the hassle of traditional customer service calls. The app also provides access to exclusive offers and promotions, making it an ideal tool for those looking to maximize their service value.
The user experience of MyFrontier is largely positive, thanks to its intuitive interface and streamlined navigation. Upon logging in, users are greeted with a clean and organized dashboard that makes it easy to find essential information quickly. The app’s design is user-friendly, with clearly labeled sections for billing, services, and support. Many users appreciate the ability to pay bills directly through the app, which eliminates the need for paper statements and checks. Additionally, the troubleshooting feature is a standout, allowing users to resolve common issues without needing to speak to customer support. However, some users have reported occasional glitches and slow loading times, particularly during peak hours, which can be frustrating when trying to access urgent information.
MyFrontier is free to download and use for all Frontier Communications customers. There are no hidden fees or subscription costs associated with using the app. However, users should keep in mind that any changes to their service plans or additional purchases made through the app may incur extra charges. The app serves as a management tool rather than a service in itself, allowing users to make informed decisions regarding their expenses and available packages. It is important to regularly check the app for updates on pricing and promotions, as Frontier often rolls out new deals that can provide significant savings.
MyFrontier receives regular updates to improve functionality and user experience. The development team actively addresses bugs and incorporates user feedback into new versions of the app, ensuring that it remains relevant and efficient. For customer support, the app features a dedicated section where users can access FAQs, troubleshooting guides, and direct contact options for real-time assistance. This comprehensive support system enhances the overall user experience, making it easier for customers to resolve issues and get help when needed. Users can also stay informed about upcoming features and improvements through the app’s update notifications, which keeps engagement high and expectations managed.
Security & Privacy Review
I've come to the conclusion that Frontier's a joke. I'll be looking into other services. I try to call the number, and can't actually get through to anyone for help. All it does is set an in-person appointment, which I don't want, automatically with no input from you, tell you to go to the app to change it, and then have it not show up on the app. Can't get through to an agent on the app chat, either. Wifi keeps dropping, can't get service in most of the house, whole home equipment won't work.
Bad app, worse customer service. As an attempted new customer, it's been the poorest customer support experience I've ever had. As a pending new customer, the bot is useless and slow, and if you can ever reach support chat with a person, the app says it's not responding over and over (close or wait) so chat is nearly impossible. phone support is just as difficult, pushing people to this useless app. if you have to switch apps to get an order number or other info, the chat goes dead.
The AI chatbot is not helpful. I am being overcharged, and I can not get in contact with anyone. I'm paying $80 for a gig of service when their base price on their website is $60. $80 should be getting me 5 gigs! I updated the app, and it is completely frozen. I can't click on anything. The worst part, I don't have any other option where I live
This app is horrible. It's also the reason why some of my automatic payments haven't gotten through and I was charged for it. I told them my app was telling me I was enrolled in automatic payments but on their customer service side my account was showing that I was NOT enrolled. They told me they manually set me up, then next month it still wasn't working. I also can't even sign in 90% of the time. I have biometrics set up to log in but it takes me to the browser to sign in & still doesn't wrk
UPDATE 6/6/26: Still a 1 STAR rating. Still a horrible "app". It takes me to the internet every time to sign in and doesn't save my info so I have to log in every damn time!! And FIVE days to process a payment with increased rates... BS!! Glad I won't have them for much longer ORIGINAL App: Not user friendly. Works horribly if there is no internet (which is what I need help fixing!). Service: Hate that I always have to jump through hoops to get my router running properly after my power goes out
Review Source: Google Play store public user reviews.
Yes, MyFrontier collects personal data as part of its account management process, but it adheres to privacy policies to protect user information.
MyFrontier is free to download and use, with no trial period; however, it requires an active Frontier subscription to access all features.
Yes, MyFrontier requires an internet connection to access its features and manage your services effectively.
You can contact support or send feedback through the MyFrontier app or by visiting the Frontier website, where you can find contact options for customer service.
You can manage or cancel your MyFrontier subscription through the app or by visiting the Frontier website and following the account management instructions.
You can reach Customer Service by calling 1-877-462-8188 or using the live chat feature within the app.
Download the app, then log in with your Frontier account credentials. If you're a new user, follow the prompts to create an account and activate your service.
Your Customer Number can be found in the app under your account settings or on your billing statement.
Open the app, enter your username and password, then tap ‘Log In’. If you don’t have an account, you can create one through the app.
We’ve made improvements to the overall experience and performance of the app. This update includes general enhancements and bug fixes to help everything run more smoothly.
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