GTL ES
3.4 
Category: Finance
Price: free
Age Rating: Everyone
Rating: 3.4
Available on: /
Updated on: Jun 4, 2026
The app provides a user-friendly interface for managing accounts easily. Users can track transactions, monitor spending, and review communication history, all in one place. This transparency helps families stay organized and informed about their interactions with loved ones in the facility.
ConnectNetwork by GTL offers a seamless way to communicate with incarcerated loved ones through secure messaging and video calls. This feature allows users to stay connected regardless of distance, ensuring that important conversations can continue without interruptions, fostering stronger relationships during tough times.
With ConnectNetwork, sending money to inmates is straightforward and fast. Users can quickly deposit funds into an inmate's account, allowing them to purchase necessities and stay in touch with family through phone calls or messages, making it an essential tool for maintaining connections.
ConnectNetwork keeps users updated with real-time notifications and alerts. Whether it’s a message received or a successful money transfer, these timely updates ensure that families are always in the loop, making it easier to stay connected and manage communication effectively.
Stay connected with loved ones Easily send messages and photos Access video calls anytime, anywhere Manage your account effortlessly Receive real-time notifications 
Limited customer support options Frequent app crashes reported High fees for transactions User interface can be confusing Slow loading times experienced The ConnectNetwork app by GTL serves as a crucial tool for individuals looking to maintain communication with incarcerated loved ones. It is designed primarily for families and friends of inmates, allowing users to send messages, share photos, and even fund accounts for various services. The app is particularly useful for those who may not have the time or ability to visit correctional facilities in person. For example, family members can use the app to send money for phone calls or video visits, ensuring that their loved ones remain connected. Additionally, users can access important information about the inmate's status and the facility, making it easier to navigate the complexities of the correctional system. The app can be used on-the-go, which is essential for busy individuals who want to stay in touch despite their hectic lives.
Users generally report a positive experience with the ConnectNetwork app, noting its user-friendly interface and seamless navigation. The registration process is straightforward, allowing new users to set up accounts quickly. Once logged in, users can easily access various features, including messaging and funding options. However, some users have mentioned occasional glitches, such as slow loading times or difficulty with notifications. Despite these minor issues, the overall sentiment remains favorable, with many appreciating the convenience it offers. The app’s design is clean and intuitive, making it accessible even for those who may not be tech-savvy. Users also value the ability to schedule messages and manage funds efficiently, which enhances their experience significantly.
The ConnectNetwork app operates on a freemium model, which means that while downloading and using the app is free, certain features come at a cost. Users must pay for services like sending messages or funding accounts for phone calls and video visits. Pricing varies based on the services chosen and the facility's regulations. While some users find the costs reasonable for staying connected with their loved ones, others have expressed concerns about the overall expense, especially when combined with multiple services. It is essential for potential users to review the pricing structure thoroughly before committing to avoid unexpected charges.
GTL regularly updates the ConnectNetwork app to enhance its functionality and address user feedback. These updates often include bug fixes, performance improvements, and new features aimed at improving the user experience. Additionally, GTL provides customer support through various channels, including an online help center and direct customer service options. Users have reported positive experiences with the support team, noting their responsiveness and willingness to assist with any issues. Overall, GTL's commitment to continuous improvement and user support adds significant value to the ConnectNetwork app, making it a reliable option for those looking to stay connected with loved ones in the correctional system.
Security & Privacy Review
Google Play 
App Store 
I'd give it a 0 if I could. I can't get the app to let me sign in! I can sign in on my computer and check emails but not on my phone! The phone would be nice to get notifications of when I receive an email from my son, which you don't get on the computer. Really sucks! I can't rate anything else on the app because it won't let me in. It doesn't come up and say 'wrong password, etc.' It just keeps coming back to the sign-in screen and asks for my password then fingerprint repeatedly. Frustrating!
This app is full of false advertising! None of the features that you see are actually available, and when you call customer service, you get lied to about the app "updating". The only thing you can do is send and receive messages, if the inmate has credits on their end, because even though it says that you can buy credits for them, you really can't. Oh and according to Customer Service, that's part of the update that apparently is happening in some sort of time paradox, because it's been ages!
Terrible app. The bugs really need fixed.. You purchase emails and the credits suddenly disappear and then reappear. You think you have x amount and next thing you see 0 credits even when no messages were sent. More times than not when you send a message, it may say message successfully sent, but in reality was not. Very frustrating. An email may be sent one day but not received for 3 or mote days. When you call customer service you get terrible support. If I could rate this at zero, I would.
This app was good but has turned into complete garbage. When I try to send money it keeps declining my card. Yet mysteriously when I call in and use the automated system it accepts the exact same card! When I called in the customer service rep said there was "no record of any transaction declining". Are you serious? I look on the app and it clearly shows 3 declined transactions. Totally nullifies using the app if I have to call in and use the automated system.
Not user friendly at all. This app should really be as simple as the securus app/ site. It gives you the run around, doesn't list all the facilities, and pretty much forces you to call the GTL line to add funds which takes 3 minutes because they want to repeat changes that I've already agreed to. If I have agreed to this once, I shouldn't have to agree with every call. Back to site, there should be a link to simply put in inmates name/ number then add funds! YES, THAT SIMPLE IS HOW WE WANT IT!
Review Source: Google Play store public user reviews.
Yes, users can submit feedback through the app or the official website.
Yes, the app collects personal data to facilitate communication and account management.
No, the app requires an internet connection to function properly.
You can cancel your subscription through the app's settings or by contacting customer support.
Subscription costs vary based on services used, such as messaging and video calls.
Yes, log in to your account, go to 'Profile' settings, and update your information as needed.
Log in to the app, navigate to the 'Account' section, and your balance will be displayed there.
You can reach Customer Service at 1-877-650-4249 for assistance with your account or services.
After logging in, go to 'Add Funds' and follow the prompts to complete your transaction using a debit or credit card.
Open the app, enter your registered email and password, then tap 'Log In' to access your account.
Bug fixes and improvements
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