Citizens Bank, N.A.
4.7 
Category: Finance
Price: free
Age Rating: Everyone
Rating: 4.7
Available on: /
Updated on: Jun 25, 2026
Manage your bills effortlessly with the built-in bill pay feature. Citizens Bank Mobile Banking allows you to schedule payments, set reminders, and track your payment history all in one place. It simplifies your financial management and ensures you never miss a due date again.
Say goodbye to long lines at the bank! The mobile check deposit feature lets you snap a photo of your checks and deposit them directly into your account from the convenience of your smartphone. It’s quick, secure, and saves you valuable time, making banking easier than ever.
With Citizens Bank Mobile Banking, you can check your account balances without the need to log in, making it easier than ever to keep track of your finances. This feature allows for swift access to your available funds, ensuring you're always informed about your financial standing at a glance.
Stay connected with your bank through the secure messaging feature that allows you to send and receive messages directly within the app. This ensures your inquiries and concerns are addressed promptly while keeping your information safe and confidential, enhancing your overall banking experience.
Access your accounts anytime, anywhere. Secure transactions with advanced encryption. Effortless bill payments and transfers. User-friendly interface for easy navigation. Instant alerts for account activity updates. 
Limited features compared to the desktop version Security concerns with mobile transactions Occasional app glitches and crashes Customer support can be slow to respond The Citizens Bank Mobile Banking app serves a diverse range of banking needs, making it a versatile tool for users. Whether you are checking your account balance while commuting, transferring funds between accounts, or paying bills from the comfort of your home, the app caters to various scenarios. For those who frequently travel, the ability to locate nearby ATMs or branches is invaluable. Additionally, the app allows users to deposit checks remotely, eliminating the need to visit a physical branch, which is especially convenient for busy professionals or parents managing multiple responsibilities. Overall, the application is designed to facilitate everyday banking tasks with ease and efficiency.
When it comes to user experience, the Citizens Bank Mobile Banking app excels in its intuitive design and functionality. The interface is clean and user-friendly, allowing even the least tech-savvy individuals to navigate effortlessly. Users appreciate the quick access to essential features such as account summaries, transaction histories, and personalized alerts. The app's security measures, including biometric logins and two-factor authentication, provide peace of mind while managing finances. However, some users have noted occasional lag during peak usage times, which can be frustrating. Overall, the app delivers a satisfactory user experience, balancing functionality and design to meet user needs effectively.
Updates & Support The Citizens Bank Mobile Banking app is regularly updated to enhance functionality and address user feedback. These updates often include bug fixes, security enhancements, and new features designed to improve the overall user experience. The support system is robust, offering users multiple channels to seek assistance, including in-app help, a dedicated customer service hotline, and an extensive online FAQ section. Users have reported positive experiences with the customer support team, noting their responsiveness and willingness to assist with any issues that arise. This commitment to continuous improvement and user support solidifies the app's reputation as a reliable banking tool.
Security & Privacy Review
If I was able to this app would not receive any stars at all. They hold you hostage until you update the app. This is the 21st century, why does the app take longer to open after you enter your sign in credentials. the older update version was faster. I am unable to login to my online account, because it is taking longer than 10 minutes to open up after entering my credentials.
Really considering switching banking methods. When you purchase something it never immediately shows. It can take DAYS. And worst of all you have to guess where you spent money. Sometimes it lists a store name but otherwise it'll just show "DDA credit" and you have to guess where you spent money DAYS later to make sure your card wasn't ever stolen.
Not as good as the format of the old one. Also, your camera settings for check deposit could be calibrated better. I'm having trouble look back a few months ago right now. I never had that issue with the old software. Also, I haven't been able to withdraw the quantity of money that I have need from your ATMs multiple times in a row. 6 plus... I've been banking with you for 20 years now and would love to see you succeed but your company could definitely use some work.thankyou.idlovetohelp.
The app is always down. I mean always. I've been trying to log on to see my account balances and transactions and pending for the last 2 days and I can't. It worked for me one time in the last week, because it was down earlier to. I tried 2 weeks ago to go on and it was also down. It's horrible and a simple app. Keybank and other banks I use never seem to have a issue. But citizens? Always. I need to pay my bills and see my money. This is getting ridiculous
More than half the time it gives me errors saying it can't log in. Sometimes waiting an hour will fix it, and most of the time its just down for days at a time. I've never seen a site, especially one as important as our bank account info, have so many errors. I called support and went through the automated message, filling in lots of my information, only for it to tell me that due to covid their hours are shortened and then it hung up. Terrible service. Go to another bank if you can.
Review Source: Google Play store public user reviews.
Yes, Citizens Bank Mobile Banking collects personal data necessary for account management and transaction processing, but it is committed to protecting your privacy and securing your information.
Citizens Bank Mobile Banking is available for free to all Citizens Bank customers, with no trial period needed.
Yes, Citizens Bank Mobile Banking requires an internet connection to access your accounts and perform transactions. You can use either Wi-Fi or mobile data.
You can contact Citizens Bank support through the app's help section, visit their website, or call their customer service hotline for assistance and feedback.
Since Citizens Bank Mobile Banking does not require a subscription, there is no need to manage or cancel any plans; you can simply stop using the app at any time.
You can reach Citizens Bank customer service at 1-800-922-9999 for assistance.
Use the "Forgot Password?" link on the login screen to reset your password.
After logging in, your account balance will be displayed on the home screen.
Download the app, enter your account information, and follow the prompts to activate.
Open the app, enter your username and password, and tap "Log In."
Thanks for using Citizens Mobile Banking! This latest version includes: • Additional bug fixes and enhancements to improve overall client experience.
Home 
Apps 
Games 
Topics 
About Us 
Cookies & Privacy Policy 
Terms of Service 
Google Play 
App Store 
