ABCmouse.com
Reviews
User Reviews
Review Source: Google Play Store
please rate the app
Thanks for your vote
The app is great for kids, cute and educational, able to keep me 3yr olds attention. Unfortunately the app is too slow when moving from one area to another, and often freezes up. I have to shut it down and reopen it several times when she plays because it freezes so often. I didn't expect an app that you have to pay for to have so many bugs in it. I just bought a new phone, so I'm sure its the app having issues, not my phone
Update: Now the original desktop version freezes, very frustrating. The mobile app & new desktop version are slow and glitchy. My kids use both the desktop version, and the mobile app every day, and without fail, abcmouse freezes up. I'm currently looking for another program, because it's really annoying when kids lose patience and don't want to wait.
The program is great, but the app is horrible. They made it so complex and built it so poorly that it's very difficult to navigate, it loads terribly slowly, and it often freezes or some aspects don't work. There is no home button within activities, so you have to go through possibly dozens of slowly loading pages to get to what you want. I'm considering getting a refund. (The app is free but the service is not, and if the app doesn't work then the program is useless).
My two-year-old loves this app, and it's the only one she uses. I always start her out on her personal journey when we open the app and she'll do a few activities before anything else. It allows her to do anything from reading and math to art and music... She can even learn about animals and care for different digital pets. The worst thing she does is go shopping with her tickets to buy the same thing multiple times; but I can just redirect her myself in a matter of seconds.
I just uninstalled and reinstalled, switched his level and it's back to level 7. This issue has literally existed for years! The application allows kids to just push buttons and advance past activities not learning the material. Then at a certain point that stops working and they have to answer correctly. Each time my children get to a point they can't work through any longer I have to contact customer service. Each time I get the run around about uninstalling that doesn't work.
Always heard about ABC Mouse from commercials on the pbs channel. It was perfect timing for us to check it out: our daughter just turned 3 and COVID-19 Quarantine was in full swing. Our daughter is doing great with ABC Mouse and gets a lot from it. This app, coupled with mock hour-long “school time” at home with her Mom has really boosted our daughter’s vocabulary, letter recognition, phonics, recognizing patterns, and learning numbers. Definitely recommend a touch screen device, as this is more intuitive to a young one than using a mouse. The only thing is I wish we could turn off or control the app advertisements that scroll at the top main menu... when our daughter selected one, it led to the episode/show section of the app. These are not very interactive in-app shows. Hopefully there will be a control feature for this in the future. Other than that.. ABC Mouse is super amazing! We are happy to hear how well your daughter is doing with ABCmouse.
The activities in the math and reading section are good, but the customer service is terrible. When you are doing the math section, there are two or three skills the child is working on at a time. Well one of the math games on my child’s account isn’t working properly and won’t let my child put the correct answer. I have tried over and over to put the right answer in but there must be a bug and it doesn’t work. I have contacted customer support on three separate occasions to have them address the issue. I sent the first email on April 4. It took 10 days for them to respond and I was told to uninstall and reinstall the app and update my iOS. Did both, game is still not working. I have since then reached out three more times and have heard nothing back. My son cannot move past this skill even though he knows how to do it because the game won’t let him enter the correct answer. There is no other way to contact customer support except the email link on the app. No one responds and I can’t seem to locate a number. For the amount of money we pay to use this service, there should be a better way to get support. There are much better apps that do the same thing for less money and better support for their customers. I’m frustrated that we paid for this app and my son cannot even make any progress because the developers can’t get their act together to fix this one simple thing. We apologize for any frustration. We would love to help you get this resolved so that your son can continue learning. You can connect with us through www.abcmouse.com/appfeedback and a representative will connect with you as soon as possible.
I don’t usually leave negative reviews however this product and its customer service/support is terrible. While the concept is spot on the app just doesn’t work. We purchased the yearly ABC Mouse subscription for my 3 year old daughter. She used the learning path for about 20 minutes, which she loved because each lesson had a different activity, game or song. That was short lived when one of the lessons freezes and fails to load.(level 1, lesson 12, reading all about cows). There is no way to bypass the lesson and I’ve tried everything to get it to work to include deleting and reinstalling the app. I called customer service and they are not taking calls and do not have an option to leave a message. I then emailed customer support only to receive an automated reply and nothing to follow. This app is supposed to be for children to help them learn if it doesn’t work and the company isn’t going to fix the issues they shouldn’t be selling it. Very displeased with this. Update - the only response I received was to delete the app and re-download, which had already been tried (as stated in the review and in messages to customer service). I still have not received a response from customer service regarding any course of action, or a refund, as we still cannot advance past the same lesson. This company is a scam. Please delete the application, and re-download it from the App Store. If you are still unable to get past certain activities, then please contact us at www.abcmouse.com/appfeedback.
Is awesome and covers a range of skills. You can tell thought and care is put into it. I have two big issues, one is I haven’t found a way to keep my child locked into there name only and from poking around into other more parental areas of the app. The can’t change anything without a password but they get to info related screens easily and problematical for me. They have siblings with accounts and sometimes poke around and accidentally change a different account or my 2 year old during her FreeTime play with abc mouse alway always always clicked over into the I think more parental area. Like the first screen for assessments or stuff like that. The second is, having time limits I can set for the class pet. Soon as I’m not looking for 10 minutes the kids find there way over to the class pet and mindless move around the pet toys and loose to much time on that screen. I would heavily suggest getting a good UI team to rethink kid/multi kid/ parent management screen limits similar to screen time and guided access for various features in the app. The whole idea would be how can we keep the kid locked into the more educational parts and give the parents a way to get to what they need with some additional steps the kids can’t overcome. We understand your concern. Our team is able to manually input further password protection, per your request. If you will like us to assist you further, please contact us at abcmouse.com/appfeedback.
Customer service helped. I figured out that I can just limit in the settings that the child must have a password to use tickets to keep her from wasting time on the shop. Still with the puzzles is my only small concern. They directed me that the puzzles level can be adjusted... but can not be adjusted as a standard setting. In other words every time she does a puzzle, I must adjust the level because otherwise it’ll always start as level 1 where she can just tap to place instead of actually thinking of where to place anything. I checked to see if this remained consistent on the curriculum set and tried all the way to 10 for (I think) represented 4th grade. Always can just tap into place and must set level per puzzle. Just a suggestion to help make the puzzles more changeling and educational: make it where the parents can set the puzzles difficulty as a regular, not each time. Sorry that was so long. Love everything else. She still has a lot of work to get caught up as it is and we’re doing everything we can, including hoping this fun way of learning will make her do better. ✌
Always heard about ABC Mouse from commercials on the pbs channel. It was perfect timing for us to check it out: our daughter just turned 3 and COVID-19 Quarantine was in full swing. Our daughter is doing great with ABC Mouse and gets a lot from it. This app, coupled with mock hour-long “school time” at home with her Mom has really boosted our daughter’s vocabulary, letter recognition, phonics, recognizing patterns, and learning numbers. Definitely recommend a touch screen device, as this is more intuitive to a young one than using a mouse. The only thing is I wish we could turn off or control the app advertisements that scroll at the top main menu... when our daughter selected one, it led to the episode/show section of the app. These are not very interactive in-app shows. Hopefully there will be a control feature for this in the future. Other than that.. ABC Mouse is super amazing! We are happy to hear how well your daughter is doing with ABCmouse.
Customer service helped. I figured out that I can just limit in the settings that the child must have a password to use tickets to keep her from wasting time on the shop. Still with the puzzles is my only small concern. They directed me that the puzzles level can be adjusted... but can not be adjusted as a standard setting. In other words every time she does a puzzle, I must adjust the level because otherwise it’ll always start as level 1 where she can just tap to place instead of actually thinking of where to place anything. I checked to see if this remained consistent on the curriculum set and tried all the way to 10 for (I think) represented 4th grade. Always can just tap into place and must set level per puzzle. Just a suggestion to help make the puzzles more changeling and educational: make it where the parents can set the puzzles difficulty as a regular, not each time. Sorry that was so long. Love everything else. She still has a lot of work to get caught up as it is and we’re doing everything we can, including hoping this fun way of learning will make her do better. ✌
My two-year-old loves this app, and it's the only one she uses. I always start her out on her personal journey when we open the app and she'll do a few activities before anything else. It allows her to do anything from reading and math to art and music... She can even learn about animals and care for different digital pets. The worst thing she does is go shopping with her tickets to buy the same thing multiple times; but I can just redirect her myself in a matter of seconds.
The app is great for kids, cute and educational, able to keep me 3yr olds attention. Unfortunately the app is too slow when moving from one area to another, and often freezes up. I have to shut it down and reopen it several times when she plays because it freezes so often. I didn't expect an app that you have to pay for to have so many bugs in it. I just bought a new phone, so I'm sure its the app having issues, not my phone
The activities in the math and reading section are good, but the customer service is terrible. When you are doing the math section, there are two or three skills the child is working on at a time. Well one of the math games on my child’s account isn’t working properly and won’t let my child put the correct answer. I have tried over and over to put the right answer in but there must be a bug and it doesn’t work. I have contacted customer support on three separate occasions to have them address the issue. I sent the first email on April 4. It took 10 days for them to respond and I was told to uninstall and reinstall the app and update my iOS. Did both, game is still not working. I have since then reached out three more times and have heard nothing back. My son cannot move past this skill even though he knows how to do it because the game won’t let him enter the correct answer. There is no other way to contact customer support except the email link on the app. No one responds and I can’t seem to locate a number. For the amount of money we pay to use this service, there should be a better way to get support. There are much better apps that do the same thing for less money and better support for their customers. I’m frustrated that we paid for this app and my son cannot even make any progress because the developers can’t get their act together to fix this one simple thing. We apologize for any frustration. We would love to help you get this resolved so that your son can continue learning. You can connect with us through www.abcmouse.com/appfeedback and a representative will connect with you as soon as possible.
Update: Now the original desktop version freezes, very frustrating. The mobile app & new desktop version are slow and glitchy. My kids use both the desktop version, and the mobile app every day, and without fail, abcmouse freezes up. I'm currently looking for another program, because it's really annoying when kids lose patience and don't want to wait.
Is awesome and covers a range of skills. You can tell thought and care is put into it. I have two big issues, one is I haven’t found a way to keep my child locked into there name only and from poking around into other more parental areas of the app. The can’t change anything without a password but they get to info related screens easily and problematical for me. They have siblings with accounts and sometimes poke around and accidentally change a different account or my 2 year old during her FreeTime play with abc mouse alway always always clicked over into the I think more parental area. Like the first screen for assessments or stuff like that. The second is, having time limits I can set for the class pet. Soon as I’m not looking for 10 minutes the kids find there way over to the class pet and mindless move around the pet toys and loose to much time on that screen. I would heavily suggest getting a good UI team to rethink kid/multi kid/ parent management screen limits similar to screen time and guided access for various features in the app. The whole idea would be how can we keep the kid locked into the more educational parts and give the parents a way to get to what they need with some additional steps the kids can’t overcome. We understand your concern. Our team is able to manually input further password protection, per your request. If you will like us to assist you further, please contact us at abcmouse.com/appfeedback.
I don’t usually leave negative reviews however this product and its customer service/support is terrible. While the concept is spot on the app just doesn’t work. We purchased the yearly ABC Mouse subscription for my 3 year old daughter. She used the learning path for about 20 minutes, which she loved because each lesson had a different activity, game or song. That was short lived when one of the lessons freezes and fails to load.(level 1, lesson 12, reading all about cows). There is no way to bypass the lesson and I’ve tried everything to get it to work to include deleting and reinstalling the app. I called customer service and they are not taking calls and do not have an option to leave a message. I then emailed customer support only to receive an automated reply and nothing to follow. This app is supposed to be for children to help them learn if it doesn’t work and the company isn’t going to fix the issues they shouldn’t be selling it. Very displeased with this. Update - the only response I received was to delete the app and re-download, which had already been tried (as stated in the review and in messages to customer service). I still have not received a response from customer service regarding any course of action, or a refund, as we still cannot advance past the same lesson. This company is a scam. Please delete the application, and re-download it from the App Store. If you are still unable to get past certain activities, then please contact us at www.abcmouse.com/appfeedback.
The program is great, but the app is horrible. They made it so complex and built it so poorly that it's very difficult to navigate, it loads terribly slowly, and it often freezes or some aspects don't work. There is no home button within activities, so you have to go through possibly dozens of slowly loading pages to get to what you want. I'm considering getting a refund. (The app is free but the service is not, and if the app doesn't work then the program is useless).
I just uninstalled and reinstalled, switched his level and it's back to level 7. This issue has literally existed for years! The application allows kids to just push buttons and advance past activities not learning the material. Then at a certain point that stops working and they have to answer correctly. Each time my children get to a point they can't work through any longer I have to contact customer service. Each time I get the run around about uninstalling that doesn't work.
Customer service helped. I figured out that I can just limit in the settings that the child must have a password to use tickets to keep her from wasting time on the shop. Still with the puzzles is my only small concern. They directed me that the puzzles level can be adjusted... but can not be adjusted as a standard setting. In other words every time she does a puzzle, I must adjust the level because otherwise it’ll always start as level 1 where she can just tap to place instead of actually thinking of where to place anything. I checked to see if this remained consistent on the curriculum set and tried all the way to 10 for (I think) represented 4th grade. Always can just tap into place and must set level per puzzle. Just a suggestion to help make the puzzles more changeling and educational: make it where the parents can set the puzzles difficulty as a regular, not each time. Sorry that was so long. Love everything else. She still has a lot of work to get caught up as it is and we’re doing everything we can, including hoping this fun way of learning will make her do better. ✌
The app is great for kids, cute and educational, able to keep me 3yr olds attention. Unfortunately the app is too slow when moving from one area to another, and often freezes up. I have to shut it down and reopen it several times when she plays because it freezes so often. I didn't expect an app that you have to pay for to have so many bugs in it. I just bought a new phone, so I'm sure its the app having issues, not my phone
Is awesome and covers a range of skills. You can tell thought and care is put into it. I have two big issues, one is I haven’t found a way to keep my child locked into there name only and from poking around into other more parental areas of the app. The can’t change anything without a password but they get to info related screens easily and problematical for me. They have siblings with accounts and sometimes poke around and accidentally change a different account or my 2 year old during her FreeTime play with abc mouse alway always always clicked over into the I think more parental area. Like the first screen for assessments or stuff like that. The second is, having time limits I can set for the class pet. Soon as I’m not looking for 10 minutes the kids find there way over to the class pet and mindless move around the pet toys and loose to much time on that screen. I would heavily suggest getting a good UI team to rethink kid/multi kid/ parent management screen limits similar to screen time and guided access for various features in the app. The whole idea would be how can we keep the kid locked into the more educational parts and give the parents a way to get to what they need with some additional steps the kids can’t overcome. We understand your concern. Our team is able to manually input further password protection, per your request. If you will like us to assist you further, please contact us at abcmouse.com/appfeedback.
I don’t usually leave negative reviews however this product and its customer service/support is terrible. While the concept is spot on the app just doesn’t work. We purchased the yearly ABC Mouse subscription for my 3 year old daughter. She used the learning path for about 20 minutes, which she loved because each lesson had a different activity, game or song. That was short lived when one of the lessons freezes and fails to load.(level 1, lesson 12, reading all about cows). There is no way to bypass the lesson and I’ve tried everything to get it to work to include deleting and reinstalling the app. I called customer service and they are not taking calls and do not have an option to leave a message. I then emailed customer support only to receive an automated reply and nothing to follow. This app is supposed to be for children to help them learn if it doesn’t work and the company isn’t going to fix the issues they shouldn’t be selling it. Very displeased with this. Update - the only response I received was to delete the app and re-download, which had already been tried (as stated in the review and in messages to customer service). I still have not received a response from customer service regarding any course of action, or a refund, as we still cannot advance past the same lesson. This company is a scam. Please delete the application, and re-download it from the App Store. If you are still unable to get past certain activities, then please contact us at www.abcmouse.com/appfeedback.
Always heard about ABC Mouse from commercials on the pbs channel. It was perfect timing for us to check it out: our daughter just turned 3 and COVID-19 Quarantine was in full swing. Our daughter is doing great with ABC Mouse and gets a lot from it. This app, coupled with mock hour-long “school time” at home with her Mom has really boosted our daughter’s vocabulary, letter recognition, phonics, recognizing patterns, and learning numbers. Definitely recommend a touch screen device, as this is more intuitive to a young one than using a mouse. The only thing is I wish we could turn off or control the app advertisements that scroll at the top main menu... when our daughter selected one, it led to the episode/show section of the app. These are not very interactive in-app shows. Hopefully there will be a control feature for this in the future. Other than that.. ABC Mouse is super amazing! We are happy to hear how well your daughter is doing with ABCmouse.
The activities in the math and reading section are good, but the customer service is terrible. When you are doing the math section, there are two or three skills the child is working on at a time. Well one of the math games on my child’s account isn’t working properly and won’t let my child put the correct answer. I have tried over and over to put the right answer in but there must be a bug and it doesn’t work. I have contacted customer support on three separate occasions to have them address the issue. I sent the first email on April 4. It took 10 days for them to respond and I was told to uninstall and reinstall the app and update my iOS. Did both, game is still not working. I have since then reached out three more times and have heard nothing back. My son cannot move past this skill even though he knows how to do it because the game won’t let him enter the correct answer. There is no other way to contact customer support except the email link on the app. No one responds and I can’t seem to locate a number. For the amount of money we pay to use this service, there should be a better way to get support. There are much better apps that do the same thing for less money and better support for their customers. I’m frustrated that we paid for this app and my son cannot even make any progress because the developers can’t get their act together to fix this one simple thing. We apologize for any frustration. We would love to help you get this resolved so that your son can continue learning. You can connect with us through www.abcmouse.com/appfeedback and a representative will connect with you as soon as possible.
The program is great, but the app is horrible. They made it so complex and built it so poorly that it's very difficult to navigate, it loads terribly slowly, and it often freezes or some aspects don't work. There is no home button within activities, so you have to go through possibly dozens of slowly loading pages to get to what you want. I'm considering getting a refund. (The app is free but the service is not, and if the app doesn't work then the program is useless).
I just uninstalled and reinstalled, switched his level and it's back to level 7. This issue has literally existed for years! The application allows kids to just push buttons and advance past activities not learning the material. Then at a certain point that stops working and they have to answer correctly. Each time my children get to a point they can't work through any longer I have to contact customer service. Each time I get the run around about uninstalling that doesn't work.
Update: Now the original desktop version freezes, very frustrating. The mobile app & new desktop version are slow and glitchy. My kids use both the desktop version, and the mobile app every day, and without fail, abcmouse freezes up. I'm currently looking for another program, because it's really annoying when kids lose patience and don't want to wait.
My two-year-old loves this app, and it's the only one she uses. I always start her out on her personal journey when we open the app and she'll do a few activities before anything else. It allows her to do anything from reading and math to art and music... She can even learn about animals and care for different digital pets. The worst thing she does is go shopping with her tickets to buy the same thing multiple times; but I can just redirect her myself in a matter of seconds.
The app is great for kids, cute and educational, able to keep me 3yr olds attention. Unfortunately the app is too slow when moving from one area to another, and often freezes up. I have to shut it down and reopen it several times when she plays because it freezes so often. I didn't expect an app that you have to pay for to have so many bugs in it. I just bought a new phone, so I'm sure its the app having issues, not my phone
Update: Now the original desktop version freezes, very frustrating. The mobile app & new desktop version are slow and glitchy. My kids use both the desktop version, and the mobile app every day, and without fail, abcmouse freezes up. I'm currently looking for another program, because it's really annoying when kids lose patience and don't want to wait.
The program is great, but the app is horrible. They made it so complex and built it so poorly that it's very difficult to navigate, it loads terribly slowly, and it often freezes or some aspects don't work. There is no home button within activities, so you have to go through possibly dozens of slowly loading pages to get to what you want. I'm considering getting a refund. (The app is free but the service is not, and if the app doesn't work then the program is useless).
My two-year-old loves this app, and it's the only one she uses. I always start her out on her personal journey when we open the app and she'll do a few activities before anything else. It allows her to do anything from reading and math to art and music... She can even learn about animals and care for different digital pets. The worst thing she does is go shopping with her tickets to buy the same thing multiple times; but I can just redirect her myself in a matter of seconds.
I just uninstalled and reinstalled, switched his level and it's back to level 7. This issue has literally existed for years! The application allows kids to just push buttons and advance past activities not learning the material. Then at a certain point that stops working and they have to answer correctly. Each time my children get to a point they can't work through any longer I have to contact customer service. Each time I get the run around about uninstalling that doesn't work.
Always heard about ABC Mouse from commercials on the pbs channel. It was perfect timing for us to check it out: our daughter just turned 3 and COVID-19 Quarantine was in full swing. Our daughter is doing great with ABC Mouse and gets a lot from it. This app, coupled with mock hour-long “school time” at home with her Mom has really boosted our daughter’s vocabulary, letter recognition, phonics, recognizing patterns, and learning numbers. Definitely recommend a touch screen device, as this is more intuitive to a young one than using a mouse. The only thing is I wish we could turn off or control the app advertisements that scroll at the top main menu... when our daughter selected one, it led to the episode/show section of the app. These are not very interactive in-app shows. Hopefully there will be a control feature for this in the future. Other than that.. ABC Mouse is super amazing! We are happy to hear how well your daughter is doing with ABCmouse.
The activities in the math and reading section are good, but the customer service is terrible. When you are doing the math section, there are two or three skills the child is working on at a time. Well one of the math games on my child’s account isn’t working properly and won’t let my child put the correct answer. I have tried over and over to put the right answer in but there must be a bug and it doesn’t work. I have contacted customer support on three separate occasions to have them address the issue. I sent the first email on April 4. It took 10 days for them to respond and I was told to uninstall and reinstall the app and update my iOS. Did both, game is still not working. I have since then reached out three more times and have heard nothing back. My son cannot move past this skill even though he knows how to do it because the game won’t let him enter the correct answer. There is no other way to contact customer support except the email link on the app. No one responds and I can’t seem to locate a number. For the amount of money we pay to use this service, there should be a better way to get support. There are much better apps that do the same thing for less money and better support for their customers. I’m frustrated that we paid for this app and my son cannot even make any progress because the developers can’t get their act together to fix this one simple thing. We apologize for any frustration. We would love to help you get this resolved so that your son can continue learning. You can connect with us through www.abcmouse.com/appfeedback and a representative will connect with you as soon as possible.
I don’t usually leave negative reviews however this product and its customer service/support is terrible. While the concept is spot on the app just doesn’t work. We purchased the yearly ABC Mouse subscription for my 3 year old daughter. She used the learning path for about 20 minutes, which she loved because each lesson had a different activity, game or song. That was short lived when one of the lessons freezes and fails to load.(level 1, lesson 12, reading all about cows). There is no way to bypass the lesson and I’ve tried everything to get it to work to include deleting and reinstalling the app. I called customer service and they are not taking calls and do not have an option to leave a message. I then emailed customer support only to receive an automated reply and nothing to follow. This app is supposed to be for children to help them learn if it doesn’t work and the company isn’t going to fix the issues they shouldn’t be selling it. Very displeased with this. Update - the only response I received was to delete the app and re-download, which had already been tried (as stated in the review and in messages to customer service). I still have not received a response from customer service regarding any course of action, or a refund, as we still cannot advance past the same lesson. This company is a scam. Please delete the application, and re-download it from the App Store. If you are still unable to get past certain activities, then please contact us at www.abcmouse.com/appfeedback.
Is awesome and covers a range of skills. You can tell thought and care is put into it. I have two big issues, one is I haven’t found a way to keep my child locked into there name only and from poking around into other more parental areas of the app. The can’t change anything without a password but they get to info related screens easily and problematical for me. They have siblings with accounts and sometimes poke around and accidentally change a different account or my 2 year old during her FreeTime play with abc mouse alway always always clicked over into the I think more parental area. Like the first screen for assessments or stuff like that. The second is, having time limits I can set for the class pet. Soon as I’m not looking for 10 minutes the kids find there way over to the class pet and mindless move around the pet toys and loose to much time on that screen. I would heavily suggest getting a good UI team to rethink kid/multi kid/ parent management screen limits similar to screen time and guided access for various features in the app. The whole idea would be how can we keep the kid locked into the more educational parts and give the parents a way to get to what they need with some additional steps the kids can’t overcome. We understand your concern. Our team is able to manually input further password protection, per your request. If you will like us to assist you further, please contact us at abcmouse.com/appfeedback.
Customer service helped. I figured out that I can just limit in the settings that the child must have a password to use tickets to keep her from wasting time on the shop. Still with the puzzles is my only small concern. They directed me that the puzzles level can be adjusted... but can not be adjusted as a standard setting. In other words every time she does a puzzle, I must adjust the level because otherwise it’ll always start as level 1 where she can just tap to place instead of actually thinking of where to place anything. I checked to see if this remained consistent on the curriculum set and tried all the way to 10 for (I think) represented 4th grade. Always can just tap into place and must set level per puzzle. Just a suggestion to help make the puzzles more changeling and educational: make it where the parents can set the puzzles difficulty as a regular, not each time. Sorry that was so long. Love everything else. She still has a lot of work to get caught up as it is and we’re doing everything we can, including hoping this fun way of learning will make her do better. ✌
Always heard about ABC Mouse from commercials on the pbs channel. It was perfect timing for us to check it out: our daughter just turned 3 and COVID-19 Quarantine was in full swing. Our daughter is doing great with ABC Mouse and gets a lot from it. This app, coupled with mock hour-long “school time” at home with her Mom has really boosted our daughter’s vocabulary, letter recognition, phonics, recognizing patterns, and learning numbers. Definitely recommend a touch screen device, as this is more intuitive to a young one than using a mouse. The only thing is I wish we could turn off or control the app advertisements that scroll at the top main menu... when our daughter selected one, it led to the episode/show section of the app. These are not very interactive in-app shows. Hopefully there will be a control feature for this in the future. Other than that.. ABC Mouse is super amazing! We are happy to hear how well your daughter is doing with ABCmouse.
Customer service helped. I figured out that I can just limit in the settings that the child must have a password to use tickets to keep her from wasting time on the shop. Still with the puzzles is my only small concern. They directed me that the puzzles level can be adjusted... but can not be adjusted as a standard setting. In other words every time she does a puzzle, I must adjust the level because otherwise it’ll always start as level 1 where she can just tap to place instead of actually thinking of where to place anything. I checked to see if this remained consistent on the curriculum set and tried all the way to 10 for (I think) represented 4th grade. Always can just tap into place and must set level per puzzle. Just a suggestion to help make the puzzles more changeling and educational: make it where the parents can set the puzzles difficulty as a regular, not each time. Sorry that was so long. Love everything else. She still has a lot of work to get caught up as it is and we’re doing everything we can, including hoping this fun way of learning will make her do better. ✌
My two-year-old loves this app, and it's the only one she uses. I always start her out on her personal journey when we open the app and she'll do a few activities before anything else. It allows her to do anything from reading and math to art and music... She can even learn about animals and care for different digital pets. The worst thing she does is go shopping with her tickets to buy the same thing multiple times; but I can just redirect her myself in a matter of seconds.
The app is great for kids, cute and educational, able to keep me 3yr olds attention. Unfortunately the app is too slow when moving from one area to another, and often freezes up. I have to shut it down and reopen it several times when she plays because it freezes so often. I didn't expect an app that you have to pay for to have so many bugs in it. I just bought a new phone, so I'm sure its the app having issues, not my phone
The activities in the math and reading section are good, but the customer service is terrible. When you are doing the math section, there are two or three skills the child is working on at a time. Well one of the math games on my child’s account isn’t working properly and won’t let my child put the correct answer. I have tried over and over to put the right answer in but there must be a bug and it doesn’t work. I have contacted customer support on three separate occasions to have them address the issue. I sent the first email on April 4. It took 10 days for them to respond and I was told to uninstall and reinstall the app and update my iOS. Did both, game is still not working. I have since then reached out three more times and have heard nothing back. My son cannot move past this skill even though he knows how to do it because the game won’t let him enter the correct answer. There is no other way to contact customer support except the email link on the app. No one responds and I can’t seem to locate a number. For the amount of money we pay to use this service, there should be a better way to get support. There are much better apps that do the same thing for less money and better support for their customers. I’m frustrated that we paid for this app and my son cannot even make any progress because the developers can’t get their act together to fix this one simple thing. We apologize for any frustration. We would love to help you get this resolved so that your son can continue learning. You can connect with us through www.abcmouse.com/appfeedback and a representative will connect with you as soon as possible.
Update: Now the original desktop version freezes, very frustrating. The mobile app & new desktop version are slow and glitchy. My kids use both the desktop version, and the mobile app every day, and without fail, abcmouse freezes up. I'm currently looking for another program, because it's really annoying when kids lose patience and don't want to wait.
Is awesome and covers a range of skills. You can tell thought and care is put into it. I have two big issues, one is I haven’t found a way to keep my child locked into there name only and from poking around into other more parental areas of the app. The can’t change anything without a password but they get to info related screens easily and problematical for me. They have siblings with accounts and sometimes poke around and accidentally change a different account or my 2 year old during her FreeTime play with abc mouse alway always always clicked over into the I think more parental area. Like the first screen for assessments or stuff like that. The second is, having time limits I can set for the class pet. Soon as I’m not looking for 10 minutes the kids find there way over to the class pet and mindless move around the pet toys and loose to much time on that screen. I would heavily suggest getting a good UI team to rethink kid/multi kid/ parent management screen limits similar to screen time and guided access for various features in the app. The whole idea would be how can we keep the kid locked into the more educational parts and give the parents a way to get to what they need with some additional steps the kids can’t overcome. We understand your concern. Our team is able to manually input further password protection, per your request. If you will like us to assist you further, please contact us at abcmouse.com/appfeedback.
I don’t usually leave negative reviews however this product and its customer service/support is terrible. While the concept is spot on the app just doesn’t work. We purchased the yearly ABC Mouse subscription for my 3 year old daughter. She used the learning path for about 20 minutes, which she loved because each lesson had a different activity, game or song. That was short lived when one of the lessons freezes and fails to load.(level 1, lesson 12, reading all about cows). There is no way to bypass the lesson and I’ve tried everything to get it to work to include deleting and reinstalling the app. I called customer service and they are not taking calls and do not have an option to leave a message. I then emailed customer support only to receive an automated reply and nothing to follow. This app is supposed to be for children to help them learn if it doesn’t work and the company isn’t going to fix the issues they shouldn’t be selling it. Very displeased with this. Update - the only response I received was to delete the app and re-download, which had already been tried (as stated in the review and in messages to customer service). I still have not received a response from customer service regarding any course of action, or a refund, as we still cannot advance past the same lesson. This company is a scam. Please delete the application, and re-download it from the App Store. If you are still unable to get past certain activities, then please contact us at www.abcmouse.com/appfeedback.
The program is great, but the app is horrible. They made it so complex and built it so poorly that it's very difficult to navigate, it loads terribly slowly, and it often freezes or some aspects don't work. There is no home button within activities, so you have to go through possibly dozens of slowly loading pages to get to what you want. I'm considering getting a refund. (The app is free but the service is not, and if the app doesn't work then the program is useless).
I just uninstalled and reinstalled, switched his level and it's back to level 7. This issue has literally existed for years! The application allows kids to just push buttons and advance past activities not learning the material. Then at a certain point that stops working and they have to answer correctly. Each time my children get to a point they can't work through any longer I have to contact customer service. Each time I get the run around about uninstalling that doesn't work.
Customer service helped. I figured out that I can just limit in the settings that the child must have a password to use tickets to keep her from wasting time on the shop. Still with the puzzles is my only small concern. They directed me that the puzzles level can be adjusted... but can not be adjusted as a standard setting. In other words every time she does a puzzle, I must adjust the level because otherwise it’ll always start as level 1 where she can just tap to place instead of actually thinking of where to place anything. I checked to see if this remained consistent on the curriculum set and tried all the way to 10 for (I think) represented 4th grade. Always can just tap into place and must set level per puzzle. Just a suggestion to help make the puzzles more changeling and educational: make it where the parents can set the puzzles difficulty as a regular, not each time. Sorry that was so long. Love everything else. She still has a lot of work to get caught up as it is and we’re doing everything we can, including hoping this fun way of learning will make her do better. ✌
The app is great for kids, cute and educational, able to keep me 3yr olds attention. Unfortunately the app is too slow when moving from one area to another, and often freezes up. I have to shut it down and reopen it several times when she plays because it freezes so often. I didn't expect an app that you have to pay for to have so many bugs in it. I just bought a new phone, so I'm sure its the app having issues, not my phone
Is awesome and covers a range of skills. You can tell thought and care is put into it. I have two big issues, one is I haven’t found a way to keep my child locked into there name only and from poking around into other more parental areas of the app. The can’t change anything without a password but they get to info related screens easily and problematical for me. They have siblings with accounts and sometimes poke around and accidentally change a different account or my 2 year old during her FreeTime play with abc mouse alway always always clicked over into the I think more parental area. Like the first screen for assessments or stuff like that. The second is, having time limits I can set for the class pet. Soon as I’m not looking for 10 minutes the kids find there way over to the class pet and mindless move around the pet toys and loose to much time on that screen. I would heavily suggest getting a good UI team to rethink kid/multi kid/ parent management screen limits similar to screen time and guided access for various features in the app. The whole idea would be how can we keep the kid locked into the more educational parts and give the parents a way to get to what they need with some additional steps the kids can’t overcome. We understand your concern. Our team is able to manually input further password protection, per your request. If you will like us to assist you further, please contact us at abcmouse.com/appfeedback.
I don’t usually leave negative reviews however this product and its customer service/support is terrible. While the concept is spot on the app just doesn’t work. We purchased the yearly ABC Mouse subscription for my 3 year old daughter. She used the learning path for about 20 minutes, which she loved because each lesson had a different activity, game or song. That was short lived when one of the lessons freezes and fails to load.(level 1, lesson 12, reading all about cows). There is no way to bypass the lesson and I’ve tried everything to get it to work to include deleting and reinstalling the app. I called customer service and they are not taking calls and do not have an option to leave a message. I then emailed customer support only to receive an automated reply and nothing to follow. This app is supposed to be for children to help them learn if it doesn’t work and the company isn’t going to fix the issues they shouldn’t be selling it. Very displeased with this. Update - the only response I received was to delete the app and re-download, which had already been tried (as stated in the review and in messages to customer service). I still have not received a response from customer service regarding any course of action, or a refund, as we still cannot advance past the same lesson. This company is a scam. Please delete the application, and re-download it from the App Store. If you are still unable to get past certain activities, then please contact us at www.abcmouse.com/appfeedback.
Always heard about ABC Mouse from commercials on the pbs channel. It was perfect timing for us to check it out: our daughter just turned 3 and COVID-19 Quarantine was in full swing. Our daughter is doing great with ABC Mouse and gets a lot from it. This app, coupled with mock hour-long “school time” at home with her Mom has really boosted our daughter’s vocabulary, letter recognition, phonics, recognizing patterns, and learning numbers. Definitely recommend a touch screen device, as this is more intuitive to a young one than using a mouse. The only thing is I wish we could turn off or control the app advertisements that scroll at the top main menu... when our daughter selected one, it led to the episode/show section of the app. These are not very interactive in-app shows. Hopefully there will be a control feature for this in the future. Other than that.. ABC Mouse is super amazing! We are happy to hear how well your daughter is doing with ABCmouse.
The activities in the math and reading section are good, but the customer service is terrible. When you are doing the math section, there are two or three skills the child is working on at a time. Well one of the math games on my child’s account isn’t working properly and won’t let my child put the correct answer. I have tried over and over to put the right answer in but there must be a bug and it doesn’t work. I have contacted customer support on three separate occasions to have them address the issue. I sent the first email on April 4. It took 10 days for them to respond and I was told to uninstall and reinstall the app and update my iOS. Did both, game is still not working. I have since then reached out three more times and have heard nothing back. My son cannot move past this skill even though he knows how to do it because the game won’t let him enter the correct answer. There is no other way to contact customer support except the email link on the app. No one responds and I can’t seem to locate a number. For the amount of money we pay to use this service, there should be a better way to get support. There are much better apps that do the same thing for less money and better support for their customers. I’m frustrated that we paid for this app and my son cannot even make any progress because the developers can’t get their act together to fix this one simple thing. We apologize for any frustration. We would love to help you get this resolved so that your son can continue learning. You can connect with us through www.abcmouse.com/appfeedback and a representative will connect with you as soon as possible.
The program is great, but the app is horrible. They made it so complex and built it so poorly that it's very difficult to navigate, it loads terribly slowly, and it often freezes or some aspects don't work. There is no home button within activities, so you have to go through possibly dozens of slowly loading pages to get to what you want. I'm considering getting a refund. (The app is free but the service is not, and if the app doesn't work then the program is useless).
I just uninstalled and reinstalled, switched his level and it's back to level 7. This issue has literally existed for years! The application allows kids to just push buttons and advance past activities not learning the material. Then at a certain point that stops working and they have to answer correctly. Each time my children get to a point they can't work through any longer I have to contact customer service. Each time I get the run around about uninstalling that doesn't work.
Update: Now the original desktop version freezes, very frustrating. The mobile app & new desktop version are slow and glitchy. My kids use both the desktop version, and the mobile app every day, and without fail, abcmouse freezes up. I'm currently looking for another program, because it's really annoying when kids lose patience and don't want to wait.
My two-year-old loves this app, and it's the only one she uses. I always start her out on her personal journey when we open the app and she'll do a few activities before anything else. It allows her to do anything from reading and math to art and music... She can even learn about animals and care for different digital pets. The worst thing she does is go shopping with her tickets to buy the same thing multiple times; but I can just redirect her myself in a matter of seconds.
Top Downloads
Trending Apps
Top Downloads