T-Mobile Internet

I’ve been with T-Mobile in general for 5 years have had the home internet for about 4 months. No real major issues, in fact this internet worked when the regular home internet wouldn’t. However over the course of the last week I’ve major service interruptions. It started with no internet connection at about 7pm est and the first night was only off for an hour. I assumed maintenance and I was right it came back on no problem. Following night at the same time it goes out again and doesn’t come back for about 4 hours. Almost midnight. And the following night after that it goes out again and has yet to come back one. Nothing in my house will connect or stay connected to the gateway and when it does it says connected without internet. The internet app won’t load becuz it uses the Wi-Fi to connect to ur gateway so I constantly have to re setup my router from factory in order to get Ben log into the app. I called customer services and they reset my gateway from their end. It worked after another 20 minutes of resetting my gateway up from the beginning yet again. I’m a loyal customer. I recommend T-Mobile to anyone and everyone that will listen but something needs to be done about this. Granted it’s cheap but I still pay for a service, that for the most part I haven’t been able to use over the last couple weeks. This needs to be fixed or ur gonna lose me as a customer and if it continues you’ll lose a lot more people.

The app sucks, but that's a reflection of the locked down and featureless nature of the device. It has essentially zero of the functions you expect from an internet gateway. The list of connected devices is just MAC IDs, and you can't label them. No firewall functions accessible, no port forwarding, no log management. The device gets you online (with decent speed but lots of lag) and that's it.

I’m still in the test mode, will test for 2 months before I turn off cable internet. I consistently get three to four bars mostly 4. I have about 20 devices on the network but, usually only two to three devices run concurrently. My T-Mobile internet is located In my study. Also in my study I have multiple streamer (from testing) and a smart tv that are directly connected from the T-Mobile router via a 8 port Ethernet switch, works well. My network Wi-Fi printer works well and fast. So far my only complaint is, and I must explain. I have an Apple TV streamer and a ESPN+ subscription with this I can view up to 4 game at once. It has always taken a few seconds for a the Selection to sync and clear. T-Mobile takes much longer to sync and sometimes l must reselect the game to get it to sync. I would have thought with 5G it would be faster. Also I would like the option to use the T-Mobile as a modem to my existing Network rather than switching all my devices to the T-Mobile network. Other than that I’m very satisfied with T-Mobile Home Internet.

I have loved T-Mobile for several years, until recently. Continuous dropped calls and now this app won't open so I can't configure my router to match the settings my security cameras are programmed with. Today we lost a chicken and couldn't pull up video to see what happened. Very disappointed. I just can't get open the app to stay open.

The service has been great, but coming from my own router and the ability to really customize multiple separate networks and other settings like port forwarding and QoS, I find this app and Gateway to be very lacking in features. The coverage is great throughout the house, but I really need these other settings and the ability to change the Gateway using my computer (not just the app). I'd also like the ability to name the devices instead of having a generic label of Device and mac address.

On Friday, September 16th, 2022 I went to the Hayden, Idaho store and Cris and Christian were working very hard servicing many customers. I was immediately greeted with a smile and told they’d be with me as soon as possible. There were at least 8 people (some were grouped together) in the store and both experts were helping all of them professionally and with much enthusiasm/kindness. 3 more walked and were all greeted politely. Cris helped me, answered all of my questions, even while helping a very old lady at the same time who interrupted Cris while he was helping me. I didn’t mind a bit and he was actually working on his I pad and her phone for a quick second! Very impressive! Michael is another employee there that is also fantastic. It is your team members that we so appreciate just as much as the technology devices and Internet service! Thank you, Lisa K.

I used to have very good signal strength (4 bars) and excellent speed. Over the past 2 weeks both have been much weaker and slower and cellular metrics are as bad as dsl. They keep telling me that the tower is being updated, got a trouble ticket and now can't get through to tech support. This sucks. Verizon 4G is much more steady and reliable and speeds are pretty consistent at around 50 mbps.

T-Mobile home internet service is great. It's reliable and cheaper than the cable options that are out there. But this review is about the app, not the service. The app is awful. It allows for no granular controls over things like port forwarding, DMZ, or anything that an advanced user would want. In fact, you can't even deactivate the gateways Wi-Fi using the app. In the year 2022, this is completely ridiculous.

Just unboxed the gateway and plugged it in. Downloaded the app and followed the setup steps. The location assistance step found my signal but quickly lost it (multiple times) so I skipped that and continued. The step that has the 2-minute wait for setup up has never completed properly and has force-closed the app several times. Somehow I was able to get to the final step where it says “go to the settings on your device, sign into the network, then return to the app to finish setup”. Every time I’ve returned to the app after I leave settings, the app has a loading animation like it’s trying to do something. Then after about 10-15 seconds. It disappears and 1 of 2 things will happen; either the app forces me back to the very, very, very beginning and tries to get me to sign in with the admin password again OR after the loading animation disappears I’m just stuck on the same screen where it tells me to go to the settings on my device. Im connected to the internet. Im playing games with my friends. But the app says I’m not finished setting up. Idk what to do.

Having had TMobile internet for over 6months now i can confidently give them 5 stars for Customer Service because you get to speak with expert everytime. The question I have has to do with basic connection confusion. You should be able to connect the gateway that gives you the internet to your phone without it asking to connect to your network. If i have a WiFi network, there will not be any need for me to have TMobile internet in which case i expect the gateway to establish basic Internet connection using my phone data with bluetooth not asking to connect to wifi network because at that stage i do not have WiFi. I only need WiFi to share my internet with others. As a result of this my network is not a secured one. Something has to be done about that to make TMobile internet a perfect one. TMobile remains the best Network and l continue to recommend it to others.

I just got my Home Internet modem, and that is the only thing that is working as I’d expect. This app is just barely one step above useless. First, I use it on iPad, but there is no iPad version, so it’s just the phone version, which makes me think I it’s an old app that hasn’t really been updated in a while. Next, the only thing you can really do is see the same info that is displayed on top of the modem. You can’t even separate the 2.4 and 5GHz networks, or set up a guest network, or anything like that, and it’s not smart enough to know what most devices are, so you’ll see them in the list but can’t tell what’s what. Next, trying to create a T-Mobile ID when you only have Home Internet is impossible. There are multiple threads going back at least a year of people having problems, and those same problems still exist. I chatted with an “expert” on the T-Mobile website and they had no clue and told me to call customer support. I guess now I have to call and see if their phones are staffed by equally incompetent people… fun. On the bright side, I’m getting the same speeds I was with Cox, but at less than half the price, and Cox has some of the worst customer service of any provider (right down there with AT&T), so even if T-Mobile’s customer support is completely incompetent, it won’t be any worse than what I’m used to.