Metro by T-Mobile
4.7 
Category: Communication
Price: free
Age Rating: Everyone
Rating: 4.7
Available on: /
Updated on: Jun 22, 2026
Explore an interactive map of the metro system that allows you to zoom in on specific stations, view nearby landmarks, and discover connections. This feature makes it simple to familiarize yourself with the layout and find the best routes for your travels.
Customize your commuting experience by saving your favorite routes and stations. With myMetro®, you can quickly access your most-used options, making daily travel more convenient and tailored to your routine.
Stay informed with real-time updates on metro schedules, delays, and service changes. myMetro® ensures you never miss a beat, providing timely alerts directly to your device, so you can plan your journey with confidence and ease.
Easily navigate the metro system with the intuitive route planner feature. Simply input your starting location and destination, and myMetro® will suggest the quickest and most efficient routes, taking into account current traffic and service conditions.
Metro offers efficient transportation, reducing travel time significantly. It provides a cost-effective alternative to driving and parking. The system is environmentally friendly, lowering carbon emissions. Metro services enhance accessibility for all community members. It promotes urban development by connecting key areas and businesses. 
Metro systems can experience delays, affecting punctuality and travel plans. Limited coverage may leave some areas underserved, reducing accessibility. Overcrowding during peak hours can lead to uncomfortable travel experiences. myMetro® is designed to cater to a variety of scenarios that enhance the daily commuting experience for users of urban transit systems. Whether you are a daily commuter heading to work, a student navigating between classes, or a tourist exploring a new city, myMetro® provides real-time transit information that can be pivotal. The app allows users to plan their routes efficiently, check live arrival times, and receive notifications about service changes or delays. Furthermore, for those who might be unfamiliar with the transit system, the app offers an intuitive map feature that highlights transit lines and key stations, making it easier for users to find their way around. The ability to save favorite routes and receive alerts directly to your smartphone adds a layer of convenience that is especially useful for busy individuals.
The user experience of myMetro® stands out for its clean and user-friendly interface. The app is designed with simplicity in mind, ensuring that even those who are not tech-savvy can navigate it with ease. Users can customize their experience by setting preferred transit modes, saving locations, and managing personal preferences for notifications. The app’s responsiveness is commendable, with quick loading times and minimal lag when accessing different features. Moreover, the interactive map is a highlight, providing zoom-in options and clear visual indicators for routes. Feedback from users indicates high satisfaction levels, particularly regarding the accuracy of the transit information provided, which is crucial for making informed travel decisions. The integration of user feedback into updates shows that the developers value the community’s input, further enhancing the overall experience.
myMetro® offers a freemium model, allowing users to access a range of essential features at no cost. This includes real-time transit updates, route planning, and basic notifications. For users seeking an even more enhanced experience, a premium subscription is available. This paid version unlocks additional features such as advanced analytics on transit patterns, ad-free browsing, and exclusive access to new tools and functionalities. The pricing is competitive compared to similar apps in the market, making it an attractive option for users looking for reliability without breaking the bank.
The development team behind myMetro® is proactive in providing regular updates, which not only introduce new features but also enhance existing functionalities and ensure compatibility with the latest operating systems. Users can expect frequent improvements based on performance metrics and user feedback. Support is easily accessible through the app, with a dedicated help section that addresses common queries and troubleshooting tips. Additionally, users can reach out directly to customer service for personalized assistance, ensuring that any issues are resolved promptly. This commitment to ongoing support and improvement reflects the developers’ dedication to maintaining a reliable and user-centric application.
Security & Privacy Review
Google Play 
App Store 
I've been using this app to pay my phone bill, manage my hotspot, and top up data for years. It worked great! But now all of a sudden the app's just not compatible with my current device anymore?? I've been using it on this device for a year, I have no idea what's going on 😭 I'm literally being forced to uninstall it. Metro please figure yourself out.
Terrible and see I'm not the only person saying the same, used to be able to pay my bill with ease. Can't pay from the text like I used to and neither of the 2 apps work either. When call to pay thru customer service was told my card was ran to many times and wait 24 hours this is after CS tried, after 2 days finally paid and was told to upgrade my app to find out I had already did it.
Any time I go to make calls. I get a message saying, error. You can't make this call. I hate calling 611 or any other customer service number. The voice over never understands what I am saying when I speak about the issues I have. I'm having to reset my pin every time I log in after having just changed it. I can never get to speak to a live advisors. I have been with Metro PCS for 20+years. And the years before I never had this much trouble and more before. I hate Metro PCS. The app, everything
I'm over Metro. I've been having issues with my tablet service since I've had it and every single time I've called customer service, which is every month sometimes twice a month, I continue to get lied to about them fixing it or putting in a ticket to fix. I just spoke with customer service again earlier and again, my tablet is still super slow. The phone service is great but I highly do NOT recommend getting a tablet service. You'll be totally disappointed like I've been for the past 6 months!
I've been with Metro since the VERY beginning. There's no incentive for those who have been long standing customers. Tried using my phone and kept receiving a message saying I had to use another device. Tried yesterday to make a call and the same thing happened. I eventually had to call customer service and even that didn't go through. Glad I have a second line. It was switched in the App somehow. EXTREMELY MAD!!! I can't get into the app. If you're fixing it,you may want to let customers know
Review Source: Google Play store public user reviews.
Yes, users are encouraged to submit suggestions or feedback through the app's feedback feature or by contacting customer support directly.
Metro may collect some personal data to enhance user experience, but it adheres to strict privacy policies and guidelines to protect user information.
Yes, Metro offers offline functionality, allowing users to access certain features and maps without an active internet connection.
Users can cancel their Metro subscription through their account settings within the app or by following the cancellation process provided in the help section.
While the app is free, certain premium features or services may require a subscription, which typically ranges from a nominal monthly fee to an annual plan.
No, you need your customer number to activate your account. Please reach out to customer service if you need help.
Customer numbers cannot be changed. If you have issues, please contact customer service for assistance.
You can reach our customer service team via the contact form on our website or by calling the support number provided in the app.
Click on the "Forgot Password?" link on the login page, enter your email, and follow the instructions to reset it.
To activate your account, click the activation link sent to your email, and follow the instructions provided.
We’re always improving the app with regular updates for stability, speed, and polish.
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