JOANN
Reviews
User Reviews
Review Source: Google Play Store
please rate the app
Thanks for your vote
This app has the potential to be a real winner of a sales and marketing tool for Joann. However right now it is so frustrating to use it could (is?) actually be driving customers away. Hook your app developer up with an actual crafter! It's hard to program if you don't understand the subject. Get some beta testers who can work with you. Links for store locations, coupons, latest offers, weekly ad, and SHOPPING, go on that home page. NOT tutorials. A news app returns you to the main menu each time--so does your app. Your users want to look at other items in the same category. While I'm in the store I might want to know if you actually sell the item I can't locate. On the other hand, maybe I don't have a local store. Crafters are a creative and spontaneous group...they are going to head to your store to grab supplies, as a first choice the minute that ah-ha hits them. Online shopping is a good second choice if there is no Joann's available or your local store doesn't stock what they need. Use your analytics--if customers in an area are ordering stuff not stocked in the local store, use that to customize what that location offers. Tutorials will not generate business if the app doesn't work properly to begin with. Keep in mind the size of screen a typical phone has. Get the basics working first.
Still even more disappointed. I’m adding to my previous review. Although I don’t know why... No one even bothers to respond to these reviews! It is really rare that I’ve seen a response from someone who addresses an issue. I was hoping for help to address my problem. Don’t bother with this glitchy app. I’m super sad because I love the store and I live 40 min to the closest one. I was hoping to be able to buy from as well as use coupons from their app. What a complete disappointment. Previous review from October 2020: All kinds of bugs. Even after being updated in a timely manner. I already have an account, but this app wouldn't let me use my current account. I was in a loop of not working pages over and over again to try and complete the process. So, I figured I would just create a new account. Same. Stupid. Problem. Endless loop of continual pages that don’t complete the process or crash the app. I really like to shop Joann’s and would rather use the phone coupons. I guess that’s not an option for me. I have a current phone and keep it updated in a timely manner. I am super disappointed in this app. The main reason I wanted to use it is for the coupons. I live a far distance from the actual store and a lot of times my coupons expire before I can get there. Which is why I thought the app would be a great thing for me. Guess not.
The app is just awful. You add things to the cart and when you go to check out it changes quantities, removes items completely, or changes pickup items to ship... when you correct these it messes them up again. Using a coupon is hit or miss on the app as well. When it works it's decent at best, problem is it almost never works.
With this app you can add items to a bag, edit photos and videos (DEFINITELY needed in a fabric/craft shopping app
The app has been a disaster for a while now, but lately I can't even get payment to go through. Unfortunately, every time it tries it goes ahead and places a hold on my back account which takes a minimum of several days to cancel. The app itself is very slow and often doesn't show pictures. I can't get my cart to show what I'm trying to purchase without just using the website. The filters don't do much to narrow results either, and in stock items are often labeled as out of stock everywhere.
Filters are... well...terrible. Options for In Store or Curbside Pickup will not filter out Online Only options which, imo, makes this choice pretty useless. There's lots of coupons, but finding what you need is pretty daunting. There's thousands of fabrics and every store has different items, but Online Only should be filtered out of my search if I choose In Store. Forced a password change also, which took me to a link that just took me back to a request link, repeatedly. Very frustrating. :(
The app does not offer the same coupons available in the Joann printed ad brochure - so the convenience of not carrying paper to the store is offset by the discounts you lose. For example, I had a 50% off print coupon but it wasn't available in the app so I couldn't take advantage of the savings. I updated the app while in the store but that didn't help. Can't really recommend it.
This app never allows me to checkout and the filter never filters out the 'unavailable' no matter what you choose. It makes it frustrating to try to pick material. 1.5 years later I upgraded and decided to try again! Still can't order (button does nothing and no error) and now coupons won't work in the store. So, it got worse!!
When using the app in-store, for some reason, NONE of the coupons actually scan. The clerk has been having to put them in manually. It's been happening for weeks (possibly months) now. I always have the latest version, but the only thing that scans properly is my rewards barcode. If that could be fixed, I'd definitely rate higher. For me, it's the only thing holding me back from a 4/5 star.
Really frustrating app, long load times, and consistently buggy and hard to use. I've tried shopping through the app several times and every time it just will not let me check out. I get as far as entering all my payment info, and then there's just nothing to click that makes it complete the order. No buttons show up. I end up having to open the web browser and start all over again with finding the things things I want and adding them to my cart. Or I just give up and shop elsewhere
So disappointed. I went to order through your website and and it wouldn't let me access the checkout (just refreshed the page to the same thing). Switching browser didn't solve the problem either. I thought it would be easier to order through the app instead but it's only for the US. What a waste of time!!
I love the app, it works perfectly on my iPhone 8. It shows me the balance on hand of items they have in the store so I can make sure they have the items I want before I stop in. (Which as been accurate every time except once, but I was told the item I was looking for was still being unloaded from their shipment and to come back in a few days) My only critique are the Joann smile reward coupons, I had a $10 off a $10 purchase and as soon as I saw it I ran to Joann’s to stock up on some art supplies, used my coupon and everything went smoothly. A few days later I check my app again and I had another $10 off a $10 purchase! I headed to Joann’s and grabbed some more art supplies! I pulled up my coupon at checkout and the cashier told me my coupon had already been redeemed. The way she talked to me made me feel like I was trying to do something seedy. I wasn’t trying to pull one over on the cashier, I just thought after I used my coupon the first time it would have dropped out of my phone, I mean it had been several days. Other then that super awkward interaction, I’m a huge fan.
The app is really not user friendly. When searching for something specific, either nothing comes up or 100’s of items come up which may or may not include what I’m looking for. Searches load so slowly and on some items, you get only partial pictures of the object! Letting the consumer use landscape instead of portrait might actually fix this! Every time I have a $$’s off coupon for spending X amount of money at JoAnns, it disappears from my phone app when I walk into the store. I refuse to use the free JoAnns WiFi because even stranger things happen to my iPhone and the coupons in the app, so I stay on my cell signal. Now, I waste ink and print off the coupon or just ignore the coupon. It’s only good for a few days anyway! I was hopeful that when I updated the JoAnns app that it would finally allow it to go to landscape. No, it doesn’t. Why not? It’s a simple thing! For iPad or tablet app users, wouldn’t it be nice to give us a choice? I rarely shop at JoAnns anymore. Usually it’s a must have trip to the store. And I won’t go if I don’t have a coupon. You’re pricing yourself out of the fabrics and notions market. I’d much rather shop at a locally owned fabric/quilt shop if I’m paying the same prices for quality fabric that I pay at JoAnns for slightly less quality in some cases!
I love being able to pick up my online order at the store, but lately it has been difficult to remove items from the cart as it continued to show the items I removed still remained in the cart. I thought maybe if I just continued shopping/adding/editing the cart it would eventually correct itself, but no! As I tried to check out the cart just continued to add up and up! I deleted app then redownloaded the app several times, but the cart stayed the same. The same problem persisted. I eventually had to go into the store, and try make my purchases in person. I tried to tell the cashier this, as I was trying to express to her that I was trying to shop online because the price of an item I wanted was $5 less online than it was at the store and I wanted to use the 15% off entire purchase coupon as well which I understood was for online purchases. But I could not use the online price nor the coupon bc the cashier insisted they were exclusive online price and coupons. She did not seem to want to work with me and understand that I could not do my purchase online, so I left without my any of my craft supplies. And now there is a 25% off shop online pick curbside coupon that once again I cannot use! My phone setting is at automatic update software and so is my App Store. It is not my phone’s fault. It’s your app!! Joann’s please fix your app!!!
I love the app, it works perfectly on my iPhone 8. It shows me the balance on hand of items they have in the store so I can make sure they have the items I want before I stop in. (Which as been accurate every time except once, but I was told the item I was looking for was still being unloaded from their shipment and to come back in a few days) My only critique are the Joann smile reward coupons, I had a $10 off a $10 purchase and as soon as I saw it I ran to Joann’s to stock up on some art supplies, used my coupon and everything went smoothly. A few days later I check my app again and I had another $10 off a $10 purchase! I headed to Joann’s and grabbed some more art supplies! I pulled up my coupon at checkout and the cashier told me my coupon had already been redeemed. The way she talked to me made me feel like I was trying to do something seedy. I wasn’t trying to pull one over on the cashier, I just thought after I used my coupon the first time it would have dropped out of my phone, I mean it had been several days. Other then that super awkward interaction, I’m a huge fan.
Filters are... well...terrible. Options for In Store or Curbside Pickup will not filter out Online Only options which, imo, makes this choice pretty useless. There's lots of coupons, but finding what you need is pretty daunting. There's thousands of fabrics and every store has different items, but Online Only should be filtered out of my search if I choose In Store. Forced a password change also, which took me to a link that just took me back to a request link, repeatedly. Very frustrating. :(
This app has the potential to be a real winner of a sales and marketing tool for Joann. However right now it is so frustrating to use it could (is?) actually be driving customers away. Hook your app developer up with an actual crafter! It's hard to program if you don't understand the subject. Get some beta testers who can work with you. Links for store locations, coupons, latest offers, weekly ad, and SHOPPING, go on that home page. NOT tutorials. A news app returns you to the main menu each time--so does your app. Your users want to look at other items in the same category. While I'm in the store I might want to know if you actually sell the item I can't locate. On the other hand, maybe I don't have a local store. Crafters are a creative and spontaneous group...they are going to head to your store to grab supplies, as a first choice the minute that ah-ha hits them. Online shopping is a good second choice if there is no Joann's available or your local store doesn't stock what they need. Use your analytics--if customers in an area are ordering stuff not stocked in the local store, use that to customize what that location offers. Tutorials will not generate business if the app doesn't work properly to begin with. Keep in mind the size of screen a typical phone has. Get the basics working first.
The app is really not user friendly. When searching for something specific, either nothing comes up or 100’s of items come up which may or may not include what I’m looking for. Searches load so slowly and on some items, you get only partial pictures of the object! Letting the consumer use landscape instead of portrait might actually fix this! Every time I have a $$’s off coupon for spending X amount of money at JoAnns, it disappears from my phone app when I walk into the store. I refuse to use the free JoAnns WiFi because even stranger things happen to my iPhone and the coupons in the app, so I stay on my cell signal. Now, I waste ink and print off the coupon or just ignore the coupon. It’s only good for a few days anyway! I was hopeful that when I updated the JoAnns app that it would finally allow it to go to landscape. No, it doesn’t. Why not? It’s a simple thing! For iPad or tablet app users, wouldn’t it be nice to give us a choice? I rarely shop at JoAnns anymore. Usually it’s a must have trip to the store. And I won’t go if I don’t have a coupon. You’re pricing yourself out of the fabrics and notions market. I’d much rather shop at a locally owned fabric/quilt shop if I’m paying the same prices for quality fabric that I pay at JoAnns for slightly less quality in some cases!
The app does not offer the same coupons available in the Joann printed ad brochure - so the convenience of not carrying paper to the store is offset by the discounts you lose. For example, I had a 50% off print coupon but it wasn't available in the app so I couldn't take advantage of the savings. I updated the app while in the store but that didn't help. Can't really recommend it.
When using the app in-store, for some reason, NONE of the coupons actually scan. The clerk has been having to put them in manually. It's been happening for weeks (possibly months) now. I always have the latest version, but the only thing that scans properly is my rewards barcode. If that could be fixed, I'd definitely rate higher. For me, it's the only thing holding me back from a 4/5 star.
The app has been a disaster for a while now, but lately I can't even get payment to go through. Unfortunately, every time it tries it goes ahead and places a hold on my back account which takes a minimum of several days to cancel. The app itself is very slow and often doesn't show pictures. I can't get my cart to show what I'm trying to purchase without just using the website. The filters don't do much to narrow results either, and in stock items are often labeled as out of stock everywhere.
With this app you can add items to a bag, edit photos and videos (DEFINITELY needed in a fabric/craft shopping app
The app is just awful. You add things to the cart and when you go to check out it changes quantities, removes items completely, or changes pickup items to ship... when you correct these it messes them up again. Using a coupon is hit or miss on the app as well. When it works it's decent at best, problem is it almost never works.
Still even more disappointed. I’m adding to my previous review. Although I don’t know why... No one even bothers to respond to these reviews! It is really rare that I’ve seen a response from someone who addresses an issue. I was hoping for help to address my problem. Don’t bother with this glitchy app. I’m super sad because I love the store and I live 40 min to the closest one. I was hoping to be able to buy from as well as use coupons from their app. What a complete disappointment. Previous review from October 2020: All kinds of bugs. Even after being updated in a timely manner. I already have an account, but this app wouldn't let me use my current account. I was in a loop of not working pages over and over again to try and complete the process. So, I figured I would just create a new account. Same. Stupid. Problem. Endless loop of continual pages that don’t complete the process or crash the app. I really like to shop Joann’s and would rather use the phone coupons. I guess that’s not an option for me. I have a current phone and keep it updated in a timely manner. I am super disappointed in this app. The main reason I wanted to use it is for the coupons. I live a far distance from the actual store and a lot of times my coupons expire before I can get there. Which is why I thought the app would be a great thing for me. Guess not.
I love being able to pick up my online order at the store, but lately it has been difficult to remove items from the cart as it continued to show the items I removed still remained in the cart. I thought maybe if I just continued shopping/adding/editing the cart it would eventually correct itself, but no! As I tried to check out the cart just continued to add up and up! I deleted app then redownloaded the app several times, but the cart stayed the same. The same problem persisted. I eventually had to go into the store, and try make my purchases in person. I tried to tell the cashier this, as I was trying to express to her that I was trying to shop online because the price of an item I wanted was $5 less online than it was at the store and I wanted to use the 15% off entire purchase coupon as well which I understood was for online purchases. But I could not use the online price nor the coupon bc the cashier insisted they were exclusive online price and coupons. She did not seem to want to work with me and understand that I could not do my purchase online, so I left without my any of my craft supplies. And now there is a 25% off shop online pick curbside coupon that once again I cannot use! My phone setting is at automatic update software and so is my App Store. It is not my phone’s fault. It’s your app!! Joann’s please fix your app!!!
This app never allows me to checkout and the filter never filters out the 'unavailable' no matter what you choose. It makes it frustrating to try to pick material. 1.5 years later I upgraded and decided to try again! Still can't order (button does nothing and no error) and now coupons won't work in the store. So, it got worse!!
Really frustrating app, long load times, and consistently buggy and hard to use. I've tried shopping through the app several times and every time it just will not let me check out. I get as far as entering all my payment info, and then there's just nothing to click that makes it complete the order. No buttons show up. I end up having to open the web browser and start all over again with finding the things things I want and adding them to my cart. Or I just give up and shop elsewhere
So disappointed. I went to order through your website and and it wouldn't let me access the checkout (just refreshed the page to the same thing). Switching browser didn't solve the problem either. I thought it would be easier to order through the app instead but it's only for the US. What a waste of time!!
Filters are... well...terrible. Options for In Store or Curbside Pickup will not filter out Online Only options which, imo, makes this choice pretty useless. There's lots of coupons, but finding what you need is pretty daunting. There's thousands of fabrics and every store has different items, but Online Only should be filtered out of my search if I choose In Store. Forced a password change also, which took me to a link that just took me back to a request link, repeatedly. Very frustrating. :(
The app has been a disaster for a while now, but lately I can't even get payment to go through. Unfortunately, every time it tries it goes ahead and places a hold on my back account which takes a minimum of several days to cancel. The app itself is very slow and often doesn't show pictures. I can't get my cart to show what I'm trying to purchase without just using the website. The filters don't do much to narrow results either, and in stock items are often labeled as out of stock everywhere.
With this app you can add items to a bag, edit photos and videos (DEFINITELY needed in a fabric/craft shopping app
The app is just awful. You add things to the cart and when you go to check out it changes quantities, removes items completely, or changes pickup items to ship... when you correct these it messes them up again. Using a coupon is hit or miss on the app as well. When it works it's decent at best, problem is it almost never works.
This app has the potential to be a real winner of a sales and marketing tool for Joann. However right now it is so frustrating to use it could (is?) actually be driving customers away. Hook your app developer up with an actual crafter! It's hard to program if you don't understand the subject. Get some beta testers who can work with you. Links for store locations, coupons, latest offers, weekly ad, and SHOPPING, go on that home page. NOT tutorials. A news app returns you to the main menu each time--so does your app. Your users want to look at other items in the same category. While I'm in the store I might want to know if you actually sell the item I can't locate. On the other hand, maybe I don't have a local store. Crafters are a creative and spontaneous group...they are going to head to your store to grab supplies, as a first choice the minute that ah-ha hits them. Online shopping is a good second choice if there is no Joann's available or your local store doesn't stock what they need. Use your analytics--if customers in an area are ordering stuff not stocked in the local store, use that to customize what that location offers. Tutorials will not generate business if the app doesn't work properly to begin with. Keep in mind the size of screen a typical phone has. Get the basics working first.
The app is really not user friendly. When searching for something specific, either nothing comes up or 100’s of items come up which may or may not include what I’m looking for. Searches load so slowly and on some items, you get only partial pictures of the object! Letting the consumer use landscape instead of portrait might actually fix this! Every time I have a $$’s off coupon for spending X amount of money at JoAnns, it disappears from my phone app when I walk into the store. I refuse to use the free JoAnns WiFi because even stranger things happen to my iPhone and the coupons in the app, so I stay on my cell signal. Now, I waste ink and print off the coupon or just ignore the coupon. It’s only good for a few days anyway! I was hopeful that when I updated the JoAnns app that it would finally allow it to go to landscape. No, it doesn’t. Why not? It’s a simple thing! For iPad or tablet app users, wouldn’t it be nice to give us a choice? I rarely shop at JoAnns anymore. Usually it’s a must have trip to the store. And I won’t go if I don’t have a coupon. You’re pricing yourself out of the fabrics and notions market. I’d much rather shop at a locally owned fabric/quilt shop if I’m paying the same prices for quality fabric that I pay at JoAnns for slightly less quality in some cases!
Still even more disappointed. I’m adding to my previous review. Although I don’t know why... No one even bothers to respond to these reviews! It is really rare that I’ve seen a response from someone who addresses an issue. I was hoping for help to address my problem. Don’t bother with this glitchy app. I’m super sad because I love the store and I live 40 min to the closest one. I was hoping to be able to buy from as well as use coupons from their app. What a complete disappointment. Previous review from October 2020: All kinds of bugs. Even after being updated in a timely manner. I already have an account, but this app wouldn't let me use my current account. I was in a loop of not working pages over and over again to try and complete the process. So, I figured I would just create a new account. Same. Stupid. Problem. Endless loop of continual pages that don’t complete the process or crash the app. I really like to shop Joann’s and would rather use the phone coupons. I guess that’s not an option for me. I have a current phone and keep it updated in a timely manner. I am super disappointed in this app. The main reason I wanted to use it is for the coupons. I live a far distance from the actual store and a lot of times my coupons expire before I can get there. Which is why I thought the app would be a great thing for me. Guess not.
I love being able to pick up my online order at the store, but lately it has been difficult to remove items from the cart as it continued to show the items I removed still remained in the cart. I thought maybe if I just continued shopping/adding/editing the cart it would eventually correct itself, but no! As I tried to check out the cart just continued to add up and up! I deleted app then redownloaded the app several times, but the cart stayed the same. The same problem persisted. I eventually had to go into the store, and try make my purchases in person. I tried to tell the cashier this, as I was trying to express to her that I was trying to shop online because the price of an item I wanted was $5 less online than it was at the store and I wanted to use the 15% off entire purchase coupon as well which I understood was for online purchases. But I could not use the online price nor the coupon bc the cashier insisted they were exclusive online price and coupons. She did not seem to want to work with me and understand that I could not do my purchase online, so I left without my any of my craft supplies. And now there is a 25% off shop online pick curbside coupon that once again I cannot use! My phone setting is at automatic update software and so is my App Store. It is not my phone’s fault. It’s your app!! Joann’s please fix your app!!!
I love the app, it works perfectly on my iPhone 8. It shows me the balance on hand of items they have in the store so I can make sure they have the items I want before I stop in. (Which as been accurate every time except once, but I was told the item I was looking for was still being unloaded from their shipment and to come back in a few days) My only critique are the Joann smile reward coupons, I had a $10 off a $10 purchase and as soon as I saw it I ran to Joann’s to stock up on some art supplies, used my coupon and everything went smoothly. A few days later I check my app again and I had another $10 off a $10 purchase! I headed to Joann’s and grabbed some more art supplies! I pulled up my coupon at checkout and the cashier told me my coupon had already been redeemed. The way she talked to me made me feel like I was trying to do something seedy. I wasn’t trying to pull one over on the cashier, I just thought after I used my coupon the first time it would have dropped out of my phone, I mean it had been several days. Other then that super awkward interaction, I’m a huge fan.
The app does not offer the same coupons available in the Joann printed ad brochure - so the convenience of not carrying paper to the store is offset by the discounts you lose. For example, I had a 50% off print coupon but it wasn't available in the app so I couldn't take advantage of the savings. I updated the app while in the store but that didn't help. Can't really recommend it.
This app never allows me to checkout and the filter never filters out the 'unavailable' no matter what you choose. It makes it frustrating to try to pick material. 1.5 years later I upgraded and decided to try again! Still can't order (button does nothing and no error) and now coupons won't work in the store. So, it got worse!!
Really frustrating app, long load times, and consistently buggy and hard to use. I've tried shopping through the app several times and every time it just will not let me check out. I get as far as entering all my payment info, and then there's just nothing to click that makes it complete the order. No buttons show up. I end up having to open the web browser and start all over again with finding the things things I want and adding them to my cart. Or I just give up and shop elsewhere
When using the app in-store, for some reason, NONE of the coupons actually scan. The clerk has been having to put them in manually. It's been happening for weeks (possibly months) now. I always have the latest version, but the only thing that scans properly is my rewards barcode. If that could be fixed, I'd definitely rate higher. For me, it's the only thing holding me back from a 4/5 star.
So disappointed. I went to order through your website and and it wouldn't let me access the checkout (just refreshed the page to the same thing). Switching browser didn't solve the problem either. I thought it would be easier to order through the app instead but it's only for the US. What a waste of time!!
This app has the potential to be a real winner of a sales and marketing tool for Joann. However right now it is so frustrating to use it could (is?) actually be driving customers away. Hook your app developer up with an actual crafter! It's hard to program if you don't understand the subject. Get some beta testers who can work with you. Links for store locations, coupons, latest offers, weekly ad, and SHOPPING, go on that home page. NOT tutorials. A news app returns you to the main menu each time--so does your app. Your users want to look at other items in the same category. While I'm in the store I might want to know if you actually sell the item I can't locate. On the other hand, maybe I don't have a local store. Crafters are a creative and spontaneous group...they are going to head to your store to grab supplies, as a first choice the minute that ah-ha hits them. Online shopping is a good second choice if there is no Joann's available or your local store doesn't stock what they need. Use your analytics--if customers in an area are ordering stuff not stocked in the local store, use that to customize what that location offers. Tutorials will not generate business if the app doesn't work properly to begin with. Keep in mind the size of screen a typical phone has. Get the basics working first.
Still even more disappointed. I’m adding to my previous review. Although I don’t know why... No one even bothers to respond to these reviews! It is really rare that I’ve seen a response from someone who addresses an issue. I was hoping for help to address my problem. Don’t bother with this glitchy app. I’m super sad because I love the store and I live 40 min to the closest one. I was hoping to be able to buy from as well as use coupons from their app. What a complete disappointment. Previous review from October 2020: All kinds of bugs. Even after being updated in a timely manner. I already have an account, but this app wouldn't let me use my current account. I was in a loop of not working pages over and over again to try and complete the process. So, I figured I would just create a new account. Same. Stupid. Problem. Endless loop of continual pages that don’t complete the process or crash the app. I really like to shop Joann’s and would rather use the phone coupons. I guess that’s not an option for me. I have a current phone and keep it updated in a timely manner. I am super disappointed in this app. The main reason I wanted to use it is for the coupons. I live a far distance from the actual store and a lot of times my coupons expire before I can get there. Which is why I thought the app would be a great thing for me. Guess not.
The app is just awful. You add things to the cart and when you go to check out it changes quantities, removes items completely, or changes pickup items to ship... when you correct these it messes them up again. Using a coupon is hit or miss on the app as well. When it works it's decent at best, problem is it almost never works.
With this app you can add items to a bag, edit photos and videos (DEFINITELY needed in a fabric/craft shopping app
The app has been a disaster for a while now, but lately I can't even get payment to go through. Unfortunately, every time it tries it goes ahead and places a hold on my back account which takes a minimum of several days to cancel. The app itself is very slow and often doesn't show pictures. I can't get my cart to show what I'm trying to purchase without just using the website. The filters don't do much to narrow results either, and in stock items are often labeled as out of stock everywhere.
Filters are... well...terrible. Options for In Store or Curbside Pickup will not filter out Online Only options which, imo, makes this choice pretty useless. There's lots of coupons, but finding what you need is pretty daunting. There's thousands of fabrics and every store has different items, but Online Only should be filtered out of my search if I choose In Store. Forced a password change also, which took me to a link that just took me back to a request link, repeatedly. Very frustrating. :(
The app does not offer the same coupons available in the Joann printed ad brochure - so the convenience of not carrying paper to the store is offset by the discounts you lose. For example, I had a 50% off print coupon but it wasn't available in the app so I couldn't take advantage of the savings. I updated the app while in the store but that didn't help. Can't really recommend it.
This app never allows me to checkout and the filter never filters out the 'unavailable' no matter what you choose. It makes it frustrating to try to pick material. 1.5 years later I upgraded and decided to try again! Still can't order (button does nothing and no error) and now coupons won't work in the store. So, it got worse!!
When using the app in-store, for some reason, NONE of the coupons actually scan. The clerk has been having to put them in manually. It's been happening for weeks (possibly months) now. I always have the latest version, but the only thing that scans properly is my rewards barcode. If that could be fixed, I'd definitely rate higher. For me, it's the only thing holding me back from a 4/5 star.
Really frustrating app, long load times, and consistently buggy and hard to use. I've tried shopping through the app several times and every time it just will not let me check out. I get as far as entering all my payment info, and then there's just nothing to click that makes it complete the order. No buttons show up. I end up having to open the web browser and start all over again with finding the things things I want and adding them to my cart. Or I just give up and shop elsewhere
So disappointed. I went to order through your website and and it wouldn't let me access the checkout (just refreshed the page to the same thing). Switching browser didn't solve the problem either. I thought it would be easier to order through the app instead but it's only for the US. What a waste of time!!
I love the app, it works perfectly on my iPhone 8. It shows me the balance on hand of items they have in the store so I can make sure they have the items I want before I stop in. (Which as been accurate every time except once, but I was told the item I was looking for was still being unloaded from their shipment and to come back in a few days) My only critique are the Joann smile reward coupons, I had a $10 off a $10 purchase and as soon as I saw it I ran to Joann’s to stock up on some art supplies, used my coupon and everything went smoothly. A few days later I check my app again and I had another $10 off a $10 purchase! I headed to Joann’s and grabbed some more art supplies! I pulled up my coupon at checkout and the cashier told me my coupon had already been redeemed. The way she talked to me made me feel like I was trying to do something seedy. I wasn’t trying to pull one over on the cashier, I just thought after I used my coupon the first time it would have dropped out of my phone, I mean it had been several days. Other then that super awkward interaction, I’m a huge fan.
The app is really not user friendly. When searching for something specific, either nothing comes up or 100’s of items come up which may or may not include what I’m looking for. Searches load so slowly and on some items, you get only partial pictures of the object! Letting the consumer use landscape instead of portrait might actually fix this! Every time I have a $$’s off coupon for spending X amount of money at JoAnns, it disappears from my phone app when I walk into the store. I refuse to use the free JoAnns WiFi because even stranger things happen to my iPhone and the coupons in the app, so I stay on my cell signal. Now, I waste ink and print off the coupon or just ignore the coupon. It’s only good for a few days anyway! I was hopeful that when I updated the JoAnns app that it would finally allow it to go to landscape. No, it doesn’t. Why not? It’s a simple thing! For iPad or tablet app users, wouldn’t it be nice to give us a choice? I rarely shop at JoAnns anymore. Usually it’s a must have trip to the store. And I won’t go if I don’t have a coupon. You’re pricing yourself out of the fabrics and notions market. I’d much rather shop at a locally owned fabric/quilt shop if I’m paying the same prices for quality fabric that I pay at JoAnns for slightly less quality in some cases!
I love being able to pick up my online order at the store, but lately it has been difficult to remove items from the cart as it continued to show the items I removed still remained in the cart. I thought maybe if I just continued shopping/adding/editing the cart it would eventually correct itself, but no! As I tried to check out the cart just continued to add up and up! I deleted app then redownloaded the app several times, but the cart stayed the same. The same problem persisted. I eventually had to go into the store, and try make my purchases in person. I tried to tell the cashier this, as I was trying to express to her that I was trying to shop online because the price of an item I wanted was $5 less online than it was at the store and I wanted to use the 15% off entire purchase coupon as well which I understood was for online purchases. But I could not use the online price nor the coupon bc the cashier insisted they were exclusive online price and coupons. She did not seem to want to work with me and understand that I could not do my purchase online, so I left without my any of my craft supplies. And now there is a 25% off shop online pick curbside coupon that once again I cannot use! My phone setting is at automatic update software and so is my App Store. It is not my phone’s fault. It’s your app!! Joann’s please fix your app!!!
I love the app, it works perfectly on my iPhone 8. It shows me the balance on hand of items they have in the store so I can make sure they have the items I want before I stop in. (Which as been accurate every time except once, but I was told the item I was looking for was still being unloaded from their shipment and to come back in a few days) My only critique are the Joann smile reward coupons, I had a $10 off a $10 purchase and as soon as I saw it I ran to Joann’s to stock up on some art supplies, used my coupon and everything went smoothly. A few days later I check my app again and I had another $10 off a $10 purchase! I headed to Joann’s and grabbed some more art supplies! I pulled up my coupon at checkout and the cashier told me my coupon had already been redeemed. The way she talked to me made me feel like I was trying to do something seedy. I wasn’t trying to pull one over on the cashier, I just thought after I used my coupon the first time it would have dropped out of my phone, I mean it had been several days. Other then that super awkward interaction, I’m a huge fan.
Filters are... well...terrible. Options for In Store or Curbside Pickup will not filter out Online Only options which, imo, makes this choice pretty useless. There's lots of coupons, but finding what you need is pretty daunting. There's thousands of fabrics and every store has different items, but Online Only should be filtered out of my search if I choose In Store. Forced a password change also, which took me to a link that just took me back to a request link, repeatedly. Very frustrating. :(
This app has the potential to be a real winner of a sales and marketing tool for Joann. However right now it is so frustrating to use it could (is?) actually be driving customers away. Hook your app developer up with an actual crafter! It's hard to program if you don't understand the subject. Get some beta testers who can work with you. Links for store locations, coupons, latest offers, weekly ad, and SHOPPING, go on that home page. NOT tutorials. A news app returns you to the main menu each time--so does your app. Your users want to look at other items in the same category. While I'm in the store I might want to know if you actually sell the item I can't locate. On the other hand, maybe I don't have a local store. Crafters are a creative and spontaneous group...they are going to head to your store to grab supplies, as a first choice the minute that ah-ha hits them. Online shopping is a good second choice if there is no Joann's available or your local store doesn't stock what they need. Use your analytics--if customers in an area are ordering stuff not stocked in the local store, use that to customize what that location offers. Tutorials will not generate business if the app doesn't work properly to begin with. Keep in mind the size of screen a typical phone has. Get the basics working first.
The app is really not user friendly. When searching for something specific, either nothing comes up or 100’s of items come up which may or may not include what I’m looking for. Searches load so slowly and on some items, you get only partial pictures of the object! Letting the consumer use landscape instead of portrait might actually fix this! Every time I have a $$’s off coupon for spending X amount of money at JoAnns, it disappears from my phone app when I walk into the store. I refuse to use the free JoAnns WiFi because even stranger things happen to my iPhone and the coupons in the app, so I stay on my cell signal. Now, I waste ink and print off the coupon or just ignore the coupon. It’s only good for a few days anyway! I was hopeful that when I updated the JoAnns app that it would finally allow it to go to landscape. No, it doesn’t. Why not? It’s a simple thing! For iPad or tablet app users, wouldn’t it be nice to give us a choice? I rarely shop at JoAnns anymore. Usually it’s a must have trip to the store. And I won’t go if I don’t have a coupon. You’re pricing yourself out of the fabrics and notions market. I’d much rather shop at a locally owned fabric/quilt shop if I’m paying the same prices for quality fabric that I pay at JoAnns for slightly less quality in some cases!
The app does not offer the same coupons available in the Joann printed ad brochure - so the convenience of not carrying paper to the store is offset by the discounts you lose. For example, I had a 50% off print coupon but it wasn't available in the app so I couldn't take advantage of the savings. I updated the app while in the store but that didn't help. Can't really recommend it.
When using the app in-store, for some reason, NONE of the coupons actually scan. The clerk has been having to put them in manually. It's been happening for weeks (possibly months) now. I always have the latest version, but the only thing that scans properly is my rewards barcode. If that could be fixed, I'd definitely rate higher. For me, it's the only thing holding me back from a 4/5 star.
The app has been a disaster for a while now, but lately I can't even get payment to go through. Unfortunately, every time it tries it goes ahead and places a hold on my back account which takes a minimum of several days to cancel. The app itself is very slow and often doesn't show pictures. I can't get my cart to show what I'm trying to purchase without just using the website. The filters don't do much to narrow results either, and in stock items are often labeled as out of stock everywhere.
With this app you can add items to a bag, edit photos and videos (DEFINITELY needed in a fabric/craft shopping app
The app is just awful. You add things to the cart and when you go to check out it changes quantities, removes items completely, or changes pickup items to ship... when you correct these it messes them up again. Using a coupon is hit or miss on the app as well. When it works it's decent at best, problem is it almost never works.
Still even more disappointed. I’m adding to my previous review. Although I don’t know why... No one even bothers to respond to these reviews! It is really rare that I’ve seen a response from someone who addresses an issue. I was hoping for help to address my problem. Don’t bother with this glitchy app. I’m super sad because I love the store and I live 40 min to the closest one. I was hoping to be able to buy from as well as use coupons from their app. What a complete disappointment. Previous review from October 2020: All kinds of bugs. Even after being updated in a timely manner. I already have an account, but this app wouldn't let me use my current account. I was in a loop of not working pages over and over again to try and complete the process. So, I figured I would just create a new account. Same. Stupid. Problem. Endless loop of continual pages that don’t complete the process or crash the app. I really like to shop Joann’s and would rather use the phone coupons. I guess that’s not an option for me. I have a current phone and keep it updated in a timely manner. I am super disappointed in this app. The main reason I wanted to use it is for the coupons. I live a far distance from the actual store and a lot of times my coupons expire before I can get there. Which is why I thought the app would be a great thing for me. Guess not.
I love being able to pick up my online order at the store, but lately it has been difficult to remove items from the cart as it continued to show the items I removed still remained in the cart. I thought maybe if I just continued shopping/adding/editing the cart it would eventually correct itself, but no! As I tried to check out the cart just continued to add up and up! I deleted app then redownloaded the app several times, but the cart stayed the same. The same problem persisted. I eventually had to go into the store, and try make my purchases in person. I tried to tell the cashier this, as I was trying to express to her that I was trying to shop online because the price of an item I wanted was $5 less online than it was at the store and I wanted to use the 15% off entire purchase coupon as well which I understood was for online purchases. But I could not use the online price nor the coupon bc the cashier insisted they were exclusive online price and coupons. She did not seem to want to work with me and understand that I could not do my purchase online, so I left without my any of my craft supplies. And now there is a 25% off shop online pick curbside coupon that once again I cannot use! My phone setting is at automatic update software and so is my App Store. It is not my phone’s fault. It’s your app!! Joann’s please fix your app!!!
This app never allows me to checkout and the filter never filters out the 'unavailable' no matter what you choose. It makes it frustrating to try to pick material. 1.5 years later I upgraded and decided to try again! Still can't order (button does nothing and no error) and now coupons won't work in the store. So, it got worse!!
Really frustrating app, long load times, and consistently buggy and hard to use. I've tried shopping through the app several times and every time it just will not let me check out. I get as far as entering all my payment info, and then there's just nothing to click that makes it complete the order. No buttons show up. I end up having to open the web browser and start all over again with finding the things things I want and adding them to my cart. Or I just give up and shop elsewhere
So disappointed. I went to order through your website and and it wouldn't let me access the checkout (just refreshed the page to the same thing). Switching browser didn't solve the problem either. I thought it would be easier to order through the app instead but it's only for the US. What a waste of time!!
Filters are... well...terrible. Options for In Store or Curbside Pickup will not filter out Online Only options which, imo, makes this choice pretty useless. There's lots of coupons, but finding what you need is pretty daunting. There's thousands of fabrics and every store has different items, but Online Only should be filtered out of my search if I choose In Store. Forced a password change also, which took me to a link that just took me back to a request link, repeatedly. Very frustrating. :(
The app has been a disaster for a while now, but lately I can't even get payment to go through. Unfortunately, every time it tries it goes ahead and places a hold on my back account which takes a minimum of several days to cancel. The app itself is very slow and often doesn't show pictures. I can't get my cart to show what I'm trying to purchase without just using the website. The filters don't do much to narrow results either, and in stock items are often labeled as out of stock everywhere.
With this app you can add items to a bag, edit photos and videos (DEFINITELY needed in a fabric/craft shopping app
The app is just awful. You add things to the cart and when you go to check out it changes quantities, removes items completely, or changes pickup items to ship... when you correct these it messes them up again. Using a coupon is hit or miss on the app as well. When it works it's decent at best, problem is it almost never works.
This app has the potential to be a real winner of a sales and marketing tool for Joann. However right now it is so frustrating to use it could (is?) actually be driving customers away. Hook your app developer up with an actual crafter! It's hard to program if you don't understand the subject. Get some beta testers who can work with you. Links for store locations, coupons, latest offers, weekly ad, and SHOPPING, go on that home page. NOT tutorials. A news app returns you to the main menu each time--so does your app. Your users want to look at other items in the same category. While I'm in the store I might want to know if you actually sell the item I can't locate. On the other hand, maybe I don't have a local store. Crafters are a creative and spontaneous group...they are going to head to your store to grab supplies, as a first choice the minute that ah-ha hits them. Online shopping is a good second choice if there is no Joann's available or your local store doesn't stock what they need. Use your analytics--if customers in an area are ordering stuff not stocked in the local store, use that to customize what that location offers. Tutorials will not generate business if the app doesn't work properly to begin with. Keep in mind the size of screen a typical phone has. Get the basics working first.
The app is really not user friendly. When searching for something specific, either nothing comes up or 100’s of items come up which may or may not include what I’m looking for. Searches load so slowly and on some items, you get only partial pictures of the object! Letting the consumer use landscape instead of portrait might actually fix this! Every time I have a $$’s off coupon for spending X amount of money at JoAnns, it disappears from my phone app when I walk into the store. I refuse to use the free JoAnns WiFi because even stranger things happen to my iPhone and the coupons in the app, so I stay on my cell signal. Now, I waste ink and print off the coupon or just ignore the coupon. It’s only good for a few days anyway! I was hopeful that when I updated the JoAnns app that it would finally allow it to go to landscape. No, it doesn’t. Why not? It’s a simple thing! For iPad or tablet app users, wouldn’t it be nice to give us a choice? I rarely shop at JoAnns anymore. Usually it’s a must have trip to the store. And I won’t go if I don’t have a coupon. You’re pricing yourself out of the fabrics and notions market. I’d much rather shop at a locally owned fabric/quilt shop if I’m paying the same prices for quality fabric that I pay at JoAnns for slightly less quality in some cases!
Still even more disappointed. I’m adding to my previous review. Although I don’t know why... No one even bothers to respond to these reviews! It is really rare that I’ve seen a response from someone who addresses an issue. I was hoping for help to address my problem. Don’t bother with this glitchy app. I’m super sad because I love the store and I live 40 min to the closest one. I was hoping to be able to buy from as well as use coupons from their app. What a complete disappointment. Previous review from October 2020: All kinds of bugs. Even after being updated in a timely manner. I already have an account, but this app wouldn't let me use my current account. I was in a loop of not working pages over and over again to try and complete the process. So, I figured I would just create a new account. Same. Stupid. Problem. Endless loop of continual pages that don’t complete the process or crash the app. I really like to shop Joann’s and would rather use the phone coupons. I guess that’s not an option for me. I have a current phone and keep it updated in a timely manner. I am super disappointed in this app. The main reason I wanted to use it is for the coupons. I live a far distance from the actual store and a lot of times my coupons expire before I can get there. Which is why I thought the app would be a great thing for me. Guess not.
I love being able to pick up my online order at the store, but lately it has been difficult to remove items from the cart as it continued to show the items I removed still remained in the cart. I thought maybe if I just continued shopping/adding/editing the cart it would eventually correct itself, but no! As I tried to check out the cart just continued to add up and up! I deleted app then redownloaded the app several times, but the cart stayed the same. The same problem persisted. I eventually had to go into the store, and try make my purchases in person. I tried to tell the cashier this, as I was trying to express to her that I was trying to shop online because the price of an item I wanted was $5 less online than it was at the store and I wanted to use the 15% off entire purchase coupon as well which I understood was for online purchases. But I could not use the online price nor the coupon bc the cashier insisted they were exclusive online price and coupons. She did not seem to want to work with me and understand that I could not do my purchase online, so I left without my any of my craft supplies. And now there is a 25% off shop online pick curbside coupon that once again I cannot use! My phone setting is at automatic update software and so is my App Store. It is not my phone’s fault. It’s your app!! Joann’s please fix your app!!!
I love the app, it works perfectly on my iPhone 8. It shows me the balance on hand of items they have in the store so I can make sure they have the items I want before I stop in. (Which as been accurate every time except once, but I was told the item I was looking for was still being unloaded from their shipment and to come back in a few days) My only critique are the Joann smile reward coupons, I had a $10 off a $10 purchase and as soon as I saw it I ran to Joann’s to stock up on some art supplies, used my coupon and everything went smoothly. A few days later I check my app again and I had another $10 off a $10 purchase! I headed to Joann’s and grabbed some more art supplies! I pulled up my coupon at checkout and the cashier told me my coupon had already been redeemed. The way she talked to me made me feel like I was trying to do something seedy. I wasn’t trying to pull one over on the cashier, I just thought after I used my coupon the first time it would have dropped out of my phone, I mean it had been several days. Other then that super awkward interaction, I’m a huge fan.
The app does not offer the same coupons available in the Joann printed ad brochure - so the convenience of not carrying paper to the store is offset by the discounts you lose. For example, I had a 50% off print coupon but it wasn't available in the app so I couldn't take advantage of the savings. I updated the app while in the store but that didn't help. Can't really recommend it.
This app never allows me to checkout and the filter never filters out the 'unavailable' no matter what you choose. It makes it frustrating to try to pick material. 1.5 years later I upgraded and decided to try again! Still can't order (button does nothing and no error) and now coupons won't work in the store. So, it got worse!!
Really frustrating app, long load times, and consistently buggy and hard to use. I've tried shopping through the app several times and every time it just will not let me check out. I get as far as entering all my payment info, and then there's just nothing to click that makes it complete the order. No buttons show up. I end up having to open the web browser and start all over again with finding the things things I want and adding them to my cart. Or I just give up and shop elsewhere
When using the app in-store, for some reason, NONE of the coupons actually scan. The clerk has been having to put them in manually. It's been happening for weeks (possibly months) now. I always have the latest version, but the only thing that scans properly is my rewards barcode. If that could be fixed, I'd definitely rate higher. For me, it's the only thing holding me back from a 4/5 star.
So disappointed. I went to order through your website and and it wouldn't let me access the checkout (just refreshed the page to the same thing). Switching browser didn't solve the problem either. I thought it would be easier to order through the app instead but it's only for the US. What a waste of time!!
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