Ring

I have many ring products that all tie together seamlessly into this app. The video doorbell, new spotlight cam, stick up cam, and the brand new security system. My family, pets and I feel safe away on trips and feel like we have a great prevention from break ins. With the low cost of the video storage for all of our video devices I am always aware of what goes on in or around my house at all times. I feel secure and never have any issues setting up, connecting or using their devices. They all integrate wonderfully and I could not be happier. I have recommended to many friends and family members to get just a ring video doorbell. As a new mom with dogs it was hard when anytime someone rang, packages, whatever, our dogs would wake our baby. Now with Chime, I set a tone that doesn’t illicit barking and am aware when anyone is at the door or rings the doorbell. The motion detection is amazing and really easy to customize to not get everyone hat walks by, or you can if that’s what you want. Absolutely love this company and their products. Every time they come up with something new I’m pleased with how well thought out it is and how well it integrates.

This is a SECURITY app. It should have fingerprint and/or pin sign in when opening the Ring app so that no one can access your alarm system, your personal settings, add or delete pin access, and videos. If somebody was to steal your phone or gains access to it while it's unlocked, would have unfettered access. It needs to be updated for the safety and security of your customers.

Ring hardware would be ok, but this app is absolute trash. I have to shut down and reopen the software 2, 3,4,5, or even 6 times to see what I'm being notified about with the camera! That's force close the app, reopen the app up to six times. What's the excuse for this? What's the point of instant notification if you can't actually see the camera output for another 30-90 seconds? I can't respond to a doorbell notification until after they're gone.

It's a joke honestly. I get more Saftey posts about wildlife than anything else. Which is my communities fault. But there have been no updates to speak of so you can filter them out. It's all or nothing. Using it with the Ring Doorbell is decent. But the snooze options barely work and setting the detection range is shoddy at best. Randomly refuses to connect with cameras even though environment hasn't changed. All that's only an issue if you can even log in to your account. Good luck.

The most money I have ever paid for a loading animation. All devices randomly disconnect from WiFi, and reconnecting is a pain. There seems to be a problem with your internet connection, no there is a problem with ring. They are the only devices that have issues with the WiFi. Ring insists that everything goes to their servers first and then bounced back to you, the result is loading animations for you, zero conversation abilities, you might get a notification, customer service is a joke.

The app is horrible. I've been using ring for 4 years now and I've had problems with the app since I got it. When I get a motion notification it takes forever to load. And a lot of the time the video that it records when it senses motion is so delayed that if someone were to walk up and knock on the door and walk away, it'll only catch them walking away. A lot of the motion videos are just the door closing when someone's on their way out. It's been years with no improvement. I have 2 rings btw

Update; Smart Alerts is horrible, it will not always detect and alert you of a person & sometimes family will be in house before even getting alert. Suggest turning it off- it needs a major rework. Update; Now it says person is detected and by time I can view the video is just gone, like it never happen. I saw a person in the preview.. now I will never know what they was doing. Issues with Loading. Resolution is awful. I have certifications in networking, I am skilled in getting very good connections and fixing connection issues. With all of my skills there is still connection issues with the Ring. Sometimes it will not load at all, and then you hear a knock at the door- unable to see who it is or know if someone is trying to break in. I have the Ring Floodlight, Ring Doorbell, & Ring security Cameras. All of them have the same issues. This is not a problem with my connections, but with the devices. The resolution on these cameras are AWFUL! You can barely make out faces unless they are close and still, you cannot see license plates or car model etc. If I could do it over again I would go with a regular camera set-up, even though the installation would be difficult. To their credit other brands are just as bad- such as the Arlo etc. Buy nice or buy twice! The monthly fee is lowest around and the biggest benefit. Its better than nothing... but unreliable, and undependable.

I have a Ring 2 that’s almost worthless. I am receiving alerts but they’re several seconds delayed. My settings are set to be as fast and sensitive as possible. Same problem many other of your other customers complain about. I wish you would at least have the option of turning off the 10 minute timer that shuts down live view. Should be the customers decision to drain the battery in live view. That’s why I bought an extra battery. Also, one of the times I tried calling you I was given the option of making an appointment for you to call me back but you never did. And Kaitlyn@Ring, don’t bother to paste your typical reply telling me to email you because you’re so concerned. I’ve read your response back to other customers so many times that I’ve memorized it. Customers should realize if you have to paste that same cookie cutter reply addressing everyone’s concern then Ring and your customers have a really big problem. I’m connected to my 2.4 GHz network and hitting roughly 8Mbps at -53 dBm power. Being an engineer I realize that the business unit and marketing/sales have more say than the technical staff at most companies. The technical people rarely want to release the product before it’s ready but the business side always makes that happen which is why your commercials on TV are so great but your product has a lot to be desired. And you Kaitlyn, I’m not sure which side of the house you’re on but I hope they’re paying you well.

I have a Ring 2 that’s almost worthless. I am receiving alerts but they’re several seconds delayed. My settings are set to be as fast and sensitive as possible. Same problem many other of your other customers complain about. I wish you would at least have the option of turning off the 10 minute timer that shuts down live view. Should be the customers decision to drain the battery in live view. That’s why I bought an extra battery. Also, one of the times I tried calling you I was given the option of making an appointment for you to call me back but you never did. And Kaitlyn@Ring, don’t bother to paste your typical reply telling me to email you because you’re so concerned. I’ve read your response back to other customers so many times that I’ve memorized it. Customers should realize if you have to paste that same cookie cutter reply addressing everyone’s concern then Ring and your customers have a really big problem. I’m connected to my 2.4 GHz network and hitting roughly 8Mbps at -53 dBm power. Being an engineer I realize that the business unit and marketing/sales have more say than the technical staff at most companies. The technical people rarely want to release the product before it’s ready but the business side always makes that happen which is why your commercials on TV are so great but your product has a lot to be desired. And you Kaitlyn, I’m not sure which side of the house you’re on but I hope they’re paying you well. Hi 581 Ford, I do apologize for this poor Ring experience. I understand your frustration and really would like to help with resolving this for you. I would like to connect with you so that I can address your issues further. If you do decide to reach out to me, I am eager and ready to get to the bottom of this for you. Thanks, Kaitlyn R., Customer Satisfaction Specialist [email protected]

Ring doorbells are garbage. The camera functionality works but don't expect to be notified when the doorbell button is pressed. It works maybe 10 percent of the time. If it does work, it is 20 seconds after the press and the person has moved on. The motion works better but can still be massively delayed. The video history always works but only if you pay the subscription. In conclusion, this is a DOORBELL which barely ever works. The endless list of fixes are as useless as the product.

Monitoring is horrible now! I don't know what happened but all of a sudden it misses ring notifications when people are at my door it will notify me super late. It continues to show up distorted. So if someone is to be recognized they won't because the images are distorted. Mind you this never was a problem before. Placement and internet speed had not changed so why all of a sudden the video and functionality changed. But mind you the monthly cost went up. This is absolutely ridiculous.

We’ve had our Ring Pro for over two years and have intermittently had an issue where it would stop working right after someone rang the doorbell and wouldn’t work again until it was unplugged and plugged back in. This issue has been prevalent since a few months after we purchased. Any time I called customer service they would just have me run a reset and say it was working again and that there was nothing else they could do for me. Well finally a customer service person was unexpectedly helpful and had me do all sorts of tests to check how much power it was getting and come to find out it gets enough power, but there’s some sort of ‘fluke’ issue some of the doorbells have that prevent them from being able to operate all the time when the in-house chime is also activated. And wouldn’t it happen to be that we finally figured the cause of this problem out a few months after the warranty period expired. They were gracious enough to offer a discount on purchasing a new one, but if I didn’t want to buy another possibly faulty doorbell I would need to deactivate my internal chime, and just keep checking my app to see when it stops working so I can go home and perform another reset. I just got done with another reset because I realized today that my doorbell hasn’t worked for over a week. I would definitely not recommend this doorbell to anyone, and I will be searching for a replacement as soon as I finish posting this review.

We’ve had our Ring Pro for over two years and have intermittently had an issue where it would stop working right after someone rang the doorbell and wouldn’t work again until it was unplugged and plugged back in. This issue has been prevalent since a few months after we purchased. Any time I called customer service they would just have me run a reset and say it was working again and that there was nothing else they could do for me. Well finally a customer service person was unexpectedly helpful and had me do all sorts of tests to check how much power it was getting and come to find out it gets enough power, but there’s some sort of ‘fluke’ issue some of the doorbells have that prevent them from being able to operate all the time when the in-house chime is also activated. And wouldn’t it happen to be that we finally figured the cause of this problem out a few months after the warranty period expired. They were gracious enough to offer a discount on purchasing a new one, but if I didn’t want to buy another possibly faulty doorbell I would need to deactivate my internal chime, and just keep checking my app to see when it stops working so I can go home and perform another reset. I just got done with another reset because I realized today that my doorbell hasn’t worked for over a week. I would definitely not recommend this doorbell to anyone, and I will be searching for a replacement as soon as I finish posting this review.

Fixed: Thanks reddit Needed to create new Access point in network setting. Search (APN setting Canadian carriers) for your providers info. Once I set the port and APN protocol to IPv4 everything works perfectly! Garbage app! Having issues connecting to alarm through cellular, spent hour on phone with tech support from ring and cell provider. All they both do is blame the other service. Even went as far as factory reset on my phone, didn't fix issue. No problem connecting to alarm through wifi.

Recent update removed any control of notifications about neighbours. Used to be optional, but no longer. Since I live in a border city, I can't help but receive constant notifications from across the border. It's somewhat ridiculous that they made this feature mandatory whereas every other notification has a toggle. Ring, fix it!

We got a ring for Christmas last year and were so excited to set it up! It had always sounded like a nice idea to be able to check who was at the door and I park on the street in front of our house so I could keep an eye on that as well. I think the only time motion is detected is when I walk walk out the front door myself or if a car drives by. I’ve had deliveries arrive and people knock on the door and there’s no motion detected and no recording in sight. Luckily the doorbell function seems to work (unless the battery is dead which is every other week) and I’ll never know who is at the door because of all the connectivity issues and super long waiting times to load the feed (even after upgrading the internet several times). Our neighborhood has had several instances of car parts stolen and even a break in at our neighbors and of course every time the battery has either been dead, no connection during the time it occurred to record, or simply no motion detected. Don’t even get me started on the online community! I shared a video I did catch of a strange man taking pictures of my neighbors house (two days before the break in) and was repeatedly called stupid and a terrible person for not calling the police despite the first sentence of the post stating the police had already been called and this was a warning to others that saw him in the neighborhood. Save yourself the time, money, and frustration and keep it simple with a button and a battery.

I can't remotely monitor status on my Ring App when on 5G. It takes forever to load the status and often fails. On the same WiFi network as the devices, things work seamless. I'm using Samsung 21 Ultra, and both my device and the app are pretty updated. It seems my friends also experienced the same issue, and finally switched to Apple which seams to be working fine. Not sure, why this is not getting tested enough on Android.

First, I want to say that I have been a fan of Ring for 3 years. In fact, I have recommended Ring over other systems to friends and family many times. I have multiple AC powered only flood cams and doorbell cams around my property. I have AC only cams because of the detail and flexibility in the configuration of multiple motion zones on these devices. However, in a recent update, they removed the Active checkbox that allowed for the selection of one of multiple zones defined on a cam. As a result, you must delete your other 2 motion zones when you need one of them active. Then, when you want them back, you must redefine them! Why is this an issue? Let’s say you have cams looking down on a basketball court. When the team is practicing, you do not need to record all activity. Instead, you just want the area/zone around the court protected by your camera system. If someone enters the zone, you want notified. Otherwise, no alerts. As someone who designs interfaces and software as a profession, I can tell you that this was an unforgivable decision. You need to think long before ever removing a powerful feature that has been inherent for years. For this reason, my experience with the app is now a frustrating experience. I have since stopped recommending Ring. I am now looking for another solution.

First, I want to say that I have been a fan of Ring for 3 years. In fact, I have recommended Ring over other systems to friends and family many times. I have multiple AC powered only flood cams and doorbell cams around my property. I have AC only cams because of the detail and flexibility in the configuration of multiple motion zones on these devices. However, in a recent update, they removed the Active checkbox that allowed for the selection of one of multiple zones defined on a cam. As a result, you must delete your other 2 motion zones when you need one of them active. Then, when you want them back, you must redefine them! Why is this an issue? Let’s say you have cams looking down on a basketball court. When the team is practicing, you do not need to record all activity. Instead, you just want the area/zone around the court protected by your camera system. If someone enters the zone, you want notified. Otherwise, no alerts. As someone who designs interfaces and software as a profession, I can tell you that this was an unforgivable decision. You need to think long before ever removing a powerful feature that has been inherent for years. For this reason, my experience with the app is now a frustrating experience. I have since stopped recommending Ring. I am now looking for another solution.