Redbox: Rent. Stream. Buy.
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User Reviews
Review Source: Google Play Store
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We are done with Redbox. We reserved a game and drove over to pick it up. The kiosk was out of order. We tried to reserve it at another kiosk, but because I had entered a new credit card number (the old number had been compromised) it wouldn’t let me make a second reservation. I called customer service and they said they would cancel the first reservation for me and then I could place a second reservation. That seemed to work fine and we went to the second Kiosk. When we got there, it would not allow us to pick up the game. I called again and, despite the fact that I provided a screenshot of the reservation, they said they had no record of it and that my account had a hold for renting games and that the issue would be resolved within 3 business days. Since we were an hour into trying to pick up a game we were willing to pre-pay for, I told them not to bother, that we wouldn’t be using their services again. Looking at other reviews I can see we are not the only people to experience this frustration. Update: Icing on the cake - I just received an email confirming the second reservation and my credit card was charged for the rental. That's definitely not the experience we want you to have & we apologize for the inconvenience. Please call 1.866.733.2693 or chat with us online so we can sort things out for you: https://bit.ly/2YS7ZWr
To be honest, since I have Netflix, I haven’t used you in quite a while. I even went so far as to delete the app, it’s been that long. But today I recently discovered a game that I had never heard of before. It looked quite interesting but I didn’t want to buy it. I remembered you, re-downloaded the app and found the game on my route to pick up dinner. As I was getting ready to check out, I went to my email to see if there were any promotions from you guys as I really didn’t want to pay for this game I just wanted to try it out. Unfortunately, the last one you sent me was back in August. I figured you guys had forgotten about me as I had you so I wasn’t too upset about it; but as I went to check out I noticed the promo options said I had one available, when I checked it, it was a free night rental gift from Redbox for my birthday last month. It warmed my heart so much I had to write this review. When I was actively using Redbox I was never disappointed in the quality of the videos or games or the availability of them. I give Redbox 5 stars every day of the year, even if I am not using them.
it's kind of hard to navigate the app - when I am trying to edit cards, change locations, etc. I have even ordered with a card I didn't mean to because I didn't realize there wasn't going to be a next step in the order process (I didn't see the card selected below on the screen). I just think the app itself could be more user friendly.
It has one very annoying problem. The app sends notifications offering coupons. When I tap on it, it simply takes me to the home page of the app. I add a movie to the bag. When I go to check out, the coupon isn't there. I have to back out of there & search for the coupon. It's in messages. Half the time the coupon doesn't work. Then I have to search my actual email for another coupon that hopefully works. WHEN I TAP THE NOTIFICATION I SHOULD BE TAKEN DIRECTLY TO MESSAGE CONTAINING THE COUPON.
I can't say I like the app. I rented on demand. My car is in the shop so I couldn't use the kiosk. It skips and drags. I tried other devices and found out they are also incompatible. I have a Polaroid TV and Amazon Fire Tablet. My Android phone is the only thing that the app works on. I don't know if the movie would play on it but the battery would run down fast. A Fire stick App would be great. Amazon movies, Netflix etc work on my tablet but not Redbox
I was unable to finish watching a movie. I planned to finish watching it after coming back home. When I reactivated the app there was no selection to allow me to renew the movie from the last place I'd left it. I then had to watch about 15 minutes worth of commercials as I kept trying to fast forward to the spot where I left the movie. I'm finishing the movie and then deleting this app. Seriously, ridiculous, considering the other three movie streaming services
Redbox was simple and easy to use. Has a large selection to choose from between older and newer movies, plus various formats, streaming to DVD, they make watching comfortable for everyone. Prices are completely affordable and approachable to start with them they add deals and discounts on top of them. To add to their value they have a reward program. I highly recommend them.
Only 3 stars because I’ve had numerous issues with movies I’ve rented skipping and freezing and had to continually take them out and clean them to try to finish movies...just think maybe the discs should be maintained better. Also I received a text from Redbox that the movies and games were 99 cents until November 4th...yet I just rented 3 and was charged $1.75 each for them...tried to contact customer service and their office is closed...also chat support isn’t available either. Seems like one or the other should be available at all times. I guessed I’ll try to contact them later to see if they will fix it. They shouldn’t advertise a promotion and then not give that pricing. Other than those issues I do like the convenience of renting from Redbox. New Issue...There are problems with the app...every time I try to pull up my wish list it says it’s unable to do so to “please try again later”...I contacted customer service and was told to update the app and it would fix the issue... I just updated and it didn’t fix it...it’s still doing the same thing!! Please fix!! We hear you and apologize for the inconvenience - please email us at [email protected] so we can make it up to you.
This app works pretty great for when I occasionally rent a movie. My only gripe is that the Redbox locator map is terrible. You can search based on current location or even zip but you can’t pinch and zoom on the map to see the actual cross streets. Or sometimes you can pinch and zoom but not to the area you want, and adjusting the map in any other way results in it sprinting back to the zoomed out look again. The list with the addresses is there but not helpful if there are several machines on the same street but may not be that close to each other. Do you ever know the actual address of stores you visit? So my one wish is that you could navigate the map to locate the preferred machine of your choice if you could navigate the map function as it is usually easier to locate a machine based on the map, especially if the machine is located in a shopping center.
Just rented my first on demand movie threw Redbox. It was a horrible experience. I would not play if I had downloaded the movie. The only way it would let me watch was threw using my data on my Phone. It was terrible quality often times being so blurry and pixilated you could not see what was on the screen as well as shuddering. I would have to stop the app and restart the movie just to get the quality bad enough to see what was on the screen it buffered ever few minutes. I made sure it was updated uninstalled and reinstalled the rare time it let me delete the download it could start watching it with my data. I tryed 3 times to download and play it. It would download fine but would not play. All it would say was keep watching even before I had started watching it. And would not actually play no mater how many times you pressed keep watching. Unless of course it wasn’t downloaded and I was using my phones data. I called customer support and they claimed they “refreshed” the movie and extended the available days which it didn’t and did nothing. They could not offer any real help. Please save yourself the trouble, unless you have a kicking data plan and great connection dont bother using red box on demand if you can only use your phone. It just would not play if it was downloaded. Maybe it works better on another device. Stick with there disk rental if you use Redbox I know I will. Hey there! We’re sorry to hear that you were having trouble streaming your On Demand rental. We’d like to take an additional look into this to get to the bottom of this streaming issue. Send us an email to [email protected] with the email associated with your account along with the movie you're having trouble with.
This app works pretty great for when I occasionally rent a movie. My only gripe is that the Redbox locator map is terrible. You can search based on current location or even zip but you can’t pinch and zoom on the map to see the actual cross streets. Or sometimes you can pinch and zoom but not to the area you want, and adjusting the map in any other way results in it sprinting back to the zoomed out look again. The list with the addresses is there but not helpful if there are several machines on the same street but may not be that close to each other. Do you ever know the actual address of stores you visit? So my one wish is that you could navigate the map to locate the preferred machine of your choice if you could navigate the map function as it is usually easier to locate a machine based on the map, especially if the machine is located in a shopping center.
To be honest, since I have Netflix, I haven’t used you in quite a while. I even went so far as to delete the app, it’s been that long. But today I recently discovered a game that I had never heard of before. It looked quite interesting but I didn’t want to buy it. I remembered you, re-downloaded the app and found the game on my route to pick up dinner. As I was getting ready to check out, I went to my email to see if there were any promotions from you guys as I really didn’t want to pay for this game I just wanted to try it out. Unfortunately, the last one you sent me was back in August. I figured you guys had forgotten about me as I had you so I wasn’t too upset about it; but as I went to check out I noticed the promo options said I had one available, when I checked it, it was a free night rental gift from Redbox for my birthday last month. It warmed my heart so much I had to write this review. When I was actively using Redbox I was never disappointed in the quality of the videos or games or the availability of them. I give Redbox 5 stars every day of the year, even if I am not using them.
Redbox was simple and easy to use. Has a large selection to choose from between older and newer movies, plus various formats, streaming to DVD, they make watching comfortable for everyone. Prices are completely affordable and approachable to start with them they add deals and discounts on top of them. To add to their value they have a reward program. I highly recommend them.
it's kind of hard to navigate the app - when I am trying to edit cards, change locations, etc. I have even ordered with a card I didn't mean to because I didn't realize there wasn't going to be a next step in the order process (I didn't see the card selected below on the screen). I just think the app itself could be more user friendly.
Only 3 stars because I’ve had numerous issues with movies I’ve rented skipping and freezing and had to continually take them out and clean them to try to finish movies...just think maybe the discs should be maintained better. Also I received a text from Redbox that the movies and games were 99 cents until November 4th...yet I just rented 3 and was charged $1.75 each for them...tried to contact customer service and their office is closed...also chat support isn’t available either. Seems like one or the other should be available at all times. I guessed I’ll try to contact them later to see if they will fix it. They shouldn’t advertise a promotion and then not give that pricing. Other than those issues I do like the convenience of renting from Redbox. New Issue...There are problems with the app...every time I try to pull up my wish list it says it’s unable to do so to “please try again later”...I contacted customer service and was told to update the app and it would fix the issue... I just updated and it didn’t fix it...it’s still doing the same thing!! Please fix!! We hear you and apologize for the inconvenience - please email us at [email protected] so we can make it up to you.
I can't say I like the app. I rented on demand. My car is in the shop so I couldn't use the kiosk. It skips and drags. I tried other devices and found out they are also incompatible. I have a Polaroid TV and Amazon Fire Tablet. My Android phone is the only thing that the app works on. I don't know if the movie would play on it but the battery would run down fast. A Fire stick App would be great. Amazon movies, Netflix etc work on my tablet but not Redbox
It has one very annoying problem. The app sends notifications offering coupons. When I tap on it, it simply takes me to the home page of the app. I add a movie to the bag. When I go to check out, the coupon isn't there. I have to back out of there & search for the coupon. It's in messages. Half the time the coupon doesn't work. Then I have to search my actual email for another coupon that hopefully works. WHEN I TAP THE NOTIFICATION I SHOULD BE TAKEN DIRECTLY TO MESSAGE CONTAINING THE COUPON.
I was unable to finish watching a movie. I planned to finish watching it after coming back home. When I reactivated the app there was no selection to allow me to renew the movie from the last place I'd left it. I then had to watch about 15 minutes worth of commercials as I kept trying to fast forward to the spot where I left the movie. I'm finishing the movie and then deleting this app. Seriously, ridiculous, considering the other three movie streaming services
We are done with Redbox. We reserved a game and drove over to pick it up. The kiosk was out of order. We tried to reserve it at another kiosk, but because I had entered a new credit card number (the old number had been compromised) it wouldn’t let me make a second reservation. I called customer service and they said they would cancel the first reservation for me and then I could place a second reservation. That seemed to work fine and we went to the second Kiosk. When we got there, it would not allow us to pick up the game. I called again and, despite the fact that I provided a screenshot of the reservation, they said they had no record of it and that my account had a hold for renting games and that the issue would be resolved within 3 business days. Since we were an hour into trying to pick up a game we were willing to pre-pay for, I told them not to bother, that we wouldn’t be using their services again. Looking at other reviews I can see we are not the only people to experience this frustration. Update: Icing on the cake - I just received an email confirming the second reservation and my credit card was charged for the rental. That's definitely not the experience we want you to have & we apologize for the inconvenience. Please call 1.866.733.2693 or chat with us online so we can sort things out for you: https://bit.ly/2YS7ZWr
Just rented my first on demand movie threw Redbox. It was a horrible experience. I would not play if I had downloaded the movie. The only way it would let me watch was threw using my data on my Phone. It was terrible quality often times being so blurry and pixilated you could not see what was on the screen as well as shuddering. I would have to stop the app and restart the movie just to get the quality bad enough to see what was on the screen it buffered ever few minutes. I made sure it was updated uninstalled and reinstalled the rare time it let me delete the download it could start watching it with my data. I tryed 3 times to download and play it. It would download fine but would not play. All it would say was keep watching even before I had started watching it. And would not actually play no mater how many times you pressed keep watching. Unless of course it wasn’t downloaded and I was using my phones data. I called customer support and they claimed they “refreshed” the movie and extended the available days which it didn’t and did nothing. They could not offer any real help. Please save yourself the trouble, unless you have a kicking data plan and great connection dont bother using red box on demand if you can only use your phone. It just would not play if it was downloaded. Maybe it works better on another device. Stick with there disk rental if you use Redbox I know I will. Hey there! We’re sorry to hear that you were having trouble streaming your On Demand rental. We’d like to take an additional look into this to get to the bottom of this streaming issue. Send us an email to [email protected] with the email associated with your account along with the movie you're having trouble with.
We are done with Redbox. We reserved a game and drove over to pick it up. The kiosk was out of order. We tried to reserve it at another kiosk, but because I had entered a new credit card number (the old number had been compromised) it wouldn’t let me make a second reservation. I called customer service and they said they would cancel the first reservation for me and then I could place a second reservation. That seemed to work fine and we went to the second Kiosk. When we got there, it would not allow us to pick up the game. I called again and, despite the fact that I provided a screenshot of the reservation, they said they had no record of it and that my account had a hold for renting games and that the issue would be resolved within 3 business days. Since we were an hour into trying to pick up a game we were willing to pre-pay for, I told them not to bother, that we wouldn’t be using their services again. Looking at other reviews I can see we are not the only people to experience this frustration. Update: Icing on the cake - I just received an email confirming the second reservation and my credit card was charged for the rental. That's definitely not the experience we want you to have & we apologize for the inconvenience. Please call 1.866.733.2693 or chat with us online so we can sort things out for you: https://bit.ly/2YS7ZWr
Only 3 stars because I’ve had numerous issues with movies I’ve rented skipping and freezing and had to continually take them out and clean them to try to finish movies...just think maybe the discs should be maintained better. Also I received a text from Redbox that the movies and games were 99 cents until November 4th...yet I just rented 3 and was charged $1.75 each for them...tried to contact customer service and their office is closed...also chat support isn’t available either. Seems like one or the other should be available at all times. I guessed I’ll try to contact them later to see if they will fix it. They shouldn’t advertise a promotion and then not give that pricing. Other than those issues I do like the convenience of renting from Redbox. New Issue...There are problems with the app...every time I try to pull up my wish list it says it’s unable to do so to “please try again later”...I contacted customer service and was told to update the app and it would fix the issue... I just updated and it didn’t fix it...it’s still doing the same thing!! Please fix!! We hear you and apologize for the inconvenience - please email us at [email protected] so we can make it up to you.
This app works pretty great for when I occasionally rent a movie. My only gripe is that the Redbox locator map is terrible. You can search based on current location or even zip but you can’t pinch and zoom on the map to see the actual cross streets. Or sometimes you can pinch and zoom but not to the area you want, and adjusting the map in any other way results in it sprinting back to the zoomed out look again. The list with the addresses is there but not helpful if there are several machines on the same street but may not be that close to each other. Do you ever know the actual address of stores you visit? So my one wish is that you could navigate the map to locate the preferred machine of your choice if you could navigate the map function as it is usually easier to locate a machine based on the map, especially if the machine is located in a shopping center.
Just rented my first on demand movie threw Redbox. It was a horrible experience. I would not play if I had downloaded the movie. The only way it would let me watch was threw using my data on my Phone. It was terrible quality often times being so blurry and pixilated you could not see what was on the screen as well as shuddering. I would have to stop the app and restart the movie just to get the quality bad enough to see what was on the screen it buffered ever few minutes. I made sure it was updated uninstalled and reinstalled the rare time it let me delete the download it could start watching it with my data. I tryed 3 times to download and play it. It would download fine but would not play. All it would say was keep watching even before I had started watching it. And would not actually play no mater how many times you pressed keep watching. Unless of course it wasn’t downloaded and I was using my phones data. I called customer support and they claimed they “refreshed” the movie and extended the available days which it didn’t and did nothing. They could not offer any real help. Please save yourself the trouble, unless you have a kicking data plan and great connection dont bother using red box on demand if you can only use your phone. It just would not play if it was downloaded. Maybe it works better on another device. Stick with there disk rental if you use Redbox I know I will. Hey there! We’re sorry to hear that you were having trouble streaming your On Demand rental. We’d like to take an additional look into this to get to the bottom of this streaming issue. Send us an email to [email protected] with the email associated with your account along with the movie you're having trouble with.
To be honest, since I have Netflix, I haven’t used you in quite a while. I even went so far as to delete the app, it’s been that long. But today I recently discovered a game that I had never heard of before. It looked quite interesting but I didn’t want to buy it. I remembered you, re-downloaded the app and found the game on my route to pick up dinner. As I was getting ready to check out, I went to my email to see if there were any promotions from you guys as I really didn’t want to pay for this game I just wanted to try it out. Unfortunately, the last one you sent me was back in August. I figured you guys had forgotten about me as I had you so I wasn’t too upset about it; but as I went to check out I noticed the promo options said I had one available, when I checked it, it was a free night rental gift from Redbox for my birthday last month. It warmed my heart so much I had to write this review. When I was actively using Redbox I was never disappointed in the quality of the videos or games or the availability of them. I give Redbox 5 stars every day of the year, even if I am not using them.
Redbox was simple and easy to use. Has a large selection to choose from between older and newer movies, plus various formats, streaming to DVD, they make watching comfortable for everyone. Prices are completely affordable and approachable to start with them they add deals and discounts on top of them. To add to their value they have a reward program. I highly recommend them.
it's kind of hard to navigate the app - when I am trying to edit cards, change locations, etc. I have even ordered with a card I didn't mean to because I didn't realize there wasn't going to be a next step in the order process (I didn't see the card selected below on the screen). I just think the app itself could be more user friendly.
I was unable to finish watching a movie. I planned to finish watching it after coming back home. When I reactivated the app there was no selection to allow me to renew the movie from the last place I'd left it. I then had to watch about 15 minutes worth of commercials as I kept trying to fast forward to the spot where I left the movie. I'm finishing the movie and then deleting this app. Seriously, ridiculous, considering the other three movie streaming services
I can't say I like the app. I rented on demand. My car is in the shop so I couldn't use the kiosk. It skips and drags. I tried other devices and found out they are also incompatible. I have a Polaroid TV and Amazon Fire Tablet. My Android phone is the only thing that the app works on. I don't know if the movie would play on it but the battery would run down fast. A Fire stick App would be great. Amazon movies, Netflix etc work on my tablet but not Redbox
It has one very annoying problem. The app sends notifications offering coupons. When I tap on it, it simply takes me to the home page of the app. I add a movie to the bag. When I go to check out, the coupon isn't there. I have to back out of there & search for the coupon. It's in messages. Half the time the coupon doesn't work. Then I have to search my actual email for another coupon that hopefully works. WHEN I TAP THE NOTIFICATION I SHOULD BE TAKEN DIRECTLY TO MESSAGE CONTAINING THE COUPON.
We are done with Redbox. We reserved a game and drove over to pick it up. The kiosk was out of order. We tried to reserve it at another kiosk, but because I had entered a new credit card number (the old number had been compromised) it wouldn’t let me make a second reservation. I called customer service and they said they would cancel the first reservation for me and then I could place a second reservation. That seemed to work fine and we went to the second Kiosk. When we got there, it would not allow us to pick up the game. I called again and, despite the fact that I provided a screenshot of the reservation, they said they had no record of it and that my account had a hold for renting games and that the issue would be resolved within 3 business days. Since we were an hour into trying to pick up a game we were willing to pre-pay for, I told them not to bother, that we wouldn’t be using their services again. Looking at other reviews I can see we are not the only people to experience this frustration. Update: Icing on the cake - I just received an email confirming the second reservation and my credit card was charged for the rental. That's definitely not the experience we want you to have & we apologize for the inconvenience. Please call 1.866.733.2693 or chat with us online so we can sort things out for you: https://bit.ly/2YS7ZWr
To be honest, since I have Netflix, I haven’t used you in quite a while. I even went so far as to delete the app, it’s been that long. But today I recently discovered a game that I had never heard of before. It looked quite interesting but I didn’t want to buy it. I remembered you, re-downloaded the app and found the game on my route to pick up dinner. As I was getting ready to check out, I went to my email to see if there were any promotions from you guys as I really didn’t want to pay for this game I just wanted to try it out. Unfortunately, the last one you sent me was back in August. I figured you guys had forgotten about me as I had you so I wasn’t too upset about it; but as I went to check out I noticed the promo options said I had one available, when I checked it, it was a free night rental gift from Redbox for my birthday last month. It warmed my heart so much I had to write this review. When I was actively using Redbox I was never disappointed in the quality of the videos or games or the availability of them. I give Redbox 5 stars every day of the year, even if I am not using them.
it's kind of hard to navigate the app - when I am trying to edit cards, change locations, etc. I have even ordered with a card I didn't mean to because I didn't realize there wasn't going to be a next step in the order process (I didn't see the card selected below on the screen). I just think the app itself could be more user friendly.
It has one very annoying problem. The app sends notifications offering coupons. When I tap on it, it simply takes me to the home page of the app. I add a movie to the bag. When I go to check out, the coupon isn't there. I have to back out of there & search for the coupon. It's in messages. Half the time the coupon doesn't work. Then I have to search my actual email for another coupon that hopefully works. WHEN I TAP THE NOTIFICATION I SHOULD BE TAKEN DIRECTLY TO MESSAGE CONTAINING THE COUPON.
I can't say I like the app. I rented on demand. My car is in the shop so I couldn't use the kiosk. It skips and drags. I tried other devices and found out they are also incompatible. I have a Polaroid TV and Amazon Fire Tablet. My Android phone is the only thing that the app works on. I don't know if the movie would play on it but the battery would run down fast. A Fire stick App would be great. Amazon movies, Netflix etc work on my tablet but not Redbox
I was unable to finish watching a movie. I planned to finish watching it after coming back home. When I reactivated the app there was no selection to allow me to renew the movie from the last place I'd left it. I then had to watch about 15 minutes worth of commercials as I kept trying to fast forward to the spot where I left the movie. I'm finishing the movie and then deleting this app. Seriously, ridiculous, considering the other three movie streaming services
Redbox was simple and easy to use. Has a large selection to choose from between older and newer movies, plus various formats, streaming to DVD, they make watching comfortable for everyone. Prices are completely affordable and approachable to start with them they add deals and discounts on top of them. To add to their value they have a reward program. I highly recommend them.
Only 3 stars because I’ve had numerous issues with movies I’ve rented skipping and freezing and had to continually take them out and clean them to try to finish movies...just think maybe the discs should be maintained better. Also I received a text from Redbox that the movies and games were 99 cents until November 4th...yet I just rented 3 and was charged $1.75 each for them...tried to contact customer service and their office is closed...also chat support isn’t available either. Seems like one or the other should be available at all times. I guessed I’ll try to contact them later to see if they will fix it. They shouldn’t advertise a promotion and then not give that pricing. Other than those issues I do like the convenience of renting from Redbox. New Issue...There are problems with the app...every time I try to pull up my wish list it says it’s unable to do so to “please try again later”...I contacted customer service and was told to update the app and it would fix the issue... I just updated and it didn’t fix it...it’s still doing the same thing!! Please fix!! We hear you and apologize for the inconvenience - please email us at [email protected] so we can make it up to you.
This app works pretty great for when I occasionally rent a movie. My only gripe is that the Redbox locator map is terrible. You can search based on current location or even zip but you can’t pinch and zoom on the map to see the actual cross streets. Or sometimes you can pinch and zoom but not to the area you want, and adjusting the map in any other way results in it sprinting back to the zoomed out look again. The list with the addresses is there but not helpful if there are several machines on the same street but may not be that close to each other. Do you ever know the actual address of stores you visit? So my one wish is that you could navigate the map to locate the preferred machine of your choice if you could navigate the map function as it is usually easier to locate a machine based on the map, especially if the machine is located in a shopping center.
Just rented my first on demand movie threw Redbox. It was a horrible experience. I would not play if I had downloaded the movie. The only way it would let me watch was threw using my data on my Phone. It was terrible quality often times being so blurry and pixilated you could not see what was on the screen as well as shuddering. I would have to stop the app and restart the movie just to get the quality bad enough to see what was on the screen it buffered ever few minutes. I made sure it was updated uninstalled and reinstalled the rare time it let me delete the download it could start watching it with my data. I tryed 3 times to download and play it. It would download fine but would not play. All it would say was keep watching even before I had started watching it. And would not actually play no mater how many times you pressed keep watching. Unless of course it wasn’t downloaded and I was using my phones data. I called customer support and they claimed they “refreshed” the movie and extended the available days which it didn’t and did nothing. They could not offer any real help. Please save yourself the trouble, unless you have a kicking data plan and great connection dont bother using red box on demand if you can only use your phone. It just would not play if it was downloaded. Maybe it works better on another device. Stick with there disk rental if you use Redbox I know I will. Hey there! We’re sorry to hear that you were having trouble streaming your On Demand rental. We’d like to take an additional look into this to get to the bottom of this streaming issue. Send us an email to [email protected] with the email associated with your account along with the movie you're having trouble with.
This app works pretty great for when I occasionally rent a movie. My only gripe is that the Redbox locator map is terrible. You can search based on current location or even zip but you can’t pinch and zoom on the map to see the actual cross streets. Or sometimes you can pinch and zoom but not to the area you want, and adjusting the map in any other way results in it sprinting back to the zoomed out look again. The list with the addresses is there but not helpful if there are several machines on the same street but may not be that close to each other. Do you ever know the actual address of stores you visit? So my one wish is that you could navigate the map to locate the preferred machine of your choice if you could navigate the map function as it is usually easier to locate a machine based on the map, especially if the machine is located in a shopping center.
To be honest, since I have Netflix, I haven’t used you in quite a while. I even went so far as to delete the app, it’s been that long. But today I recently discovered a game that I had never heard of before. It looked quite interesting but I didn’t want to buy it. I remembered you, re-downloaded the app and found the game on my route to pick up dinner. As I was getting ready to check out, I went to my email to see if there were any promotions from you guys as I really didn’t want to pay for this game I just wanted to try it out. Unfortunately, the last one you sent me was back in August. I figured you guys had forgotten about me as I had you so I wasn’t too upset about it; but as I went to check out I noticed the promo options said I had one available, when I checked it, it was a free night rental gift from Redbox for my birthday last month. It warmed my heart so much I had to write this review. When I was actively using Redbox I was never disappointed in the quality of the videos or games or the availability of them. I give Redbox 5 stars every day of the year, even if I am not using them.
Redbox was simple and easy to use. Has a large selection to choose from between older and newer movies, plus various formats, streaming to DVD, they make watching comfortable for everyone. Prices are completely affordable and approachable to start with them they add deals and discounts on top of them. To add to their value they have a reward program. I highly recommend them.
it's kind of hard to navigate the app - when I am trying to edit cards, change locations, etc. I have even ordered with a card I didn't mean to because I didn't realize there wasn't going to be a next step in the order process (I didn't see the card selected below on the screen). I just think the app itself could be more user friendly.
Only 3 stars because I’ve had numerous issues with movies I’ve rented skipping and freezing and had to continually take them out and clean them to try to finish movies...just think maybe the discs should be maintained better. Also I received a text from Redbox that the movies and games were 99 cents until November 4th...yet I just rented 3 and was charged $1.75 each for them...tried to contact customer service and their office is closed...also chat support isn’t available either. Seems like one or the other should be available at all times. I guessed I’ll try to contact them later to see if they will fix it. They shouldn’t advertise a promotion and then not give that pricing. Other than those issues I do like the convenience of renting from Redbox. New Issue...There are problems with the app...every time I try to pull up my wish list it says it’s unable to do so to “please try again later”...I contacted customer service and was told to update the app and it would fix the issue... I just updated and it didn’t fix it...it’s still doing the same thing!! Please fix!! We hear you and apologize for the inconvenience - please email us at [email protected] so we can make it up to you.
I can't say I like the app. I rented on demand. My car is in the shop so I couldn't use the kiosk. It skips and drags. I tried other devices and found out they are also incompatible. I have a Polaroid TV and Amazon Fire Tablet. My Android phone is the only thing that the app works on. I don't know if the movie would play on it but the battery would run down fast. A Fire stick App would be great. Amazon movies, Netflix etc work on my tablet but not Redbox
It has one very annoying problem. The app sends notifications offering coupons. When I tap on it, it simply takes me to the home page of the app. I add a movie to the bag. When I go to check out, the coupon isn't there. I have to back out of there & search for the coupon. It's in messages. Half the time the coupon doesn't work. Then I have to search my actual email for another coupon that hopefully works. WHEN I TAP THE NOTIFICATION I SHOULD BE TAKEN DIRECTLY TO MESSAGE CONTAINING THE COUPON.
I was unable to finish watching a movie. I planned to finish watching it after coming back home. When I reactivated the app there was no selection to allow me to renew the movie from the last place I'd left it. I then had to watch about 15 minutes worth of commercials as I kept trying to fast forward to the spot where I left the movie. I'm finishing the movie and then deleting this app. Seriously, ridiculous, considering the other three movie streaming services
We are done with Redbox. We reserved a game and drove over to pick it up. The kiosk was out of order. We tried to reserve it at another kiosk, but because I had entered a new credit card number (the old number had been compromised) it wouldn’t let me make a second reservation. I called customer service and they said they would cancel the first reservation for me and then I could place a second reservation. That seemed to work fine and we went to the second Kiosk. When we got there, it would not allow us to pick up the game. I called again and, despite the fact that I provided a screenshot of the reservation, they said they had no record of it and that my account had a hold for renting games and that the issue would be resolved within 3 business days. Since we were an hour into trying to pick up a game we were willing to pre-pay for, I told them not to bother, that we wouldn’t be using their services again. Looking at other reviews I can see we are not the only people to experience this frustration. Update: Icing on the cake - I just received an email confirming the second reservation and my credit card was charged for the rental. That's definitely not the experience we want you to have & we apologize for the inconvenience. Please call 1.866.733.2693 or chat with us online so we can sort things out for you: https://bit.ly/2YS7ZWr
Just rented my first on demand movie threw Redbox. It was a horrible experience. I would not play if I had downloaded the movie. The only way it would let me watch was threw using my data on my Phone. It was terrible quality often times being so blurry and pixilated you could not see what was on the screen as well as shuddering. I would have to stop the app and restart the movie just to get the quality bad enough to see what was on the screen it buffered ever few minutes. I made sure it was updated uninstalled and reinstalled the rare time it let me delete the download it could start watching it with my data. I tryed 3 times to download and play it. It would download fine but would not play. All it would say was keep watching even before I had started watching it. And would not actually play no mater how many times you pressed keep watching. Unless of course it wasn’t downloaded and I was using my phones data. I called customer support and they claimed they “refreshed” the movie and extended the available days which it didn’t and did nothing. They could not offer any real help. Please save yourself the trouble, unless you have a kicking data plan and great connection dont bother using red box on demand if you can only use your phone. It just would not play if it was downloaded. Maybe it works better on another device. Stick with there disk rental if you use Redbox I know I will. Hey there! We’re sorry to hear that you were having trouble streaming your On Demand rental. We’d like to take an additional look into this to get to the bottom of this streaming issue. Send us an email to [email protected] with the email associated with your account along with the movie you're having trouble with.
We are done with Redbox. We reserved a game and drove over to pick it up. The kiosk was out of order. We tried to reserve it at another kiosk, but because I had entered a new credit card number (the old number had been compromised) it wouldn’t let me make a second reservation. I called customer service and they said they would cancel the first reservation for me and then I could place a second reservation. That seemed to work fine and we went to the second Kiosk. When we got there, it would not allow us to pick up the game. I called again and, despite the fact that I provided a screenshot of the reservation, they said they had no record of it and that my account had a hold for renting games and that the issue would be resolved within 3 business days. Since we were an hour into trying to pick up a game we were willing to pre-pay for, I told them not to bother, that we wouldn’t be using their services again. Looking at other reviews I can see we are not the only people to experience this frustration. Update: Icing on the cake - I just received an email confirming the second reservation and my credit card was charged for the rental. That's definitely not the experience we want you to have & we apologize for the inconvenience. Please call 1.866.733.2693 or chat with us online so we can sort things out for you: https://bit.ly/2YS7ZWr
Only 3 stars because I’ve had numerous issues with movies I’ve rented skipping and freezing and had to continually take them out and clean them to try to finish movies...just think maybe the discs should be maintained better. Also I received a text from Redbox that the movies and games were 99 cents until November 4th...yet I just rented 3 and was charged $1.75 each for them...tried to contact customer service and their office is closed...also chat support isn’t available either. Seems like one or the other should be available at all times. I guessed I’ll try to contact them later to see if they will fix it. They shouldn’t advertise a promotion and then not give that pricing. Other than those issues I do like the convenience of renting from Redbox. New Issue...There are problems with the app...every time I try to pull up my wish list it says it’s unable to do so to “please try again later”...I contacted customer service and was told to update the app and it would fix the issue... I just updated and it didn’t fix it...it’s still doing the same thing!! Please fix!! We hear you and apologize for the inconvenience - please email us at [email protected] so we can make it up to you.
This app works pretty great for when I occasionally rent a movie. My only gripe is that the Redbox locator map is terrible. You can search based on current location or even zip but you can’t pinch and zoom on the map to see the actual cross streets. Or sometimes you can pinch and zoom but not to the area you want, and adjusting the map in any other way results in it sprinting back to the zoomed out look again. The list with the addresses is there but not helpful if there are several machines on the same street but may not be that close to each other. Do you ever know the actual address of stores you visit? So my one wish is that you could navigate the map to locate the preferred machine of your choice if you could navigate the map function as it is usually easier to locate a machine based on the map, especially if the machine is located in a shopping center.
Just rented my first on demand movie threw Redbox. It was a horrible experience. I would not play if I had downloaded the movie. The only way it would let me watch was threw using my data on my Phone. It was terrible quality often times being so blurry and pixilated you could not see what was on the screen as well as shuddering. I would have to stop the app and restart the movie just to get the quality bad enough to see what was on the screen it buffered ever few minutes. I made sure it was updated uninstalled and reinstalled the rare time it let me delete the download it could start watching it with my data. I tryed 3 times to download and play it. It would download fine but would not play. All it would say was keep watching even before I had started watching it. And would not actually play no mater how many times you pressed keep watching. Unless of course it wasn’t downloaded and I was using my phones data. I called customer support and they claimed they “refreshed” the movie and extended the available days which it didn’t and did nothing. They could not offer any real help. Please save yourself the trouble, unless you have a kicking data plan and great connection dont bother using red box on demand if you can only use your phone. It just would not play if it was downloaded. Maybe it works better on another device. Stick with there disk rental if you use Redbox I know I will. Hey there! We’re sorry to hear that you were having trouble streaming your On Demand rental. We’d like to take an additional look into this to get to the bottom of this streaming issue. Send us an email to [email protected] with the email associated with your account along with the movie you're having trouble with.
To be honest, since I have Netflix, I haven’t used you in quite a while. I even went so far as to delete the app, it’s been that long. But today I recently discovered a game that I had never heard of before. It looked quite interesting but I didn’t want to buy it. I remembered you, re-downloaded the app and found the game on my route to pick up dinner. As I was getting ready to check out, I went to my email to see if there were any promotions from you guys as I really didn’t want to pay for this game I just wanted to try it out. Unfortunately, the last one you sent me was back in August. I figured you guys had forgotten about me as I had you so I wasn’t too upset about it; but as I went to check out I noticed the promo options said I had one available, when I checked it, it was a free night rental gift from Redbox for my birthday last month. It warmed my heart so much I had to write this review. When I was actively using Redbox I was never disappointed in the quality of the videos or games or the availability of them. I give Redbox 5 stars every day of the year, even if I am not using them.
Redbox was simple and easy to use. Has a large selection to choose from between older and newer movies, plus various formats, streaming to DVD, they make watching comfortable for everyone. Prices are completely affordable and approachable to start with them they add deals and discounts on top of them. To add to their value they have a reward program. I highly recommend them.
it's kind of hard to navigate the app - when I am trying to edit cards, change locations, etc. I have even ordered with a card I didn't mean to because I didn't realize there wasn't going to be a next step in the order process (I didn't see the card selected below on the screen). I just think the app itself could be more user friendly.
I was unable to finish watching a movie. I planned to finish watching it after coming back home. When I reactivated the app there was no selection to allow me to renew the movie from the last place I'd left it. I then had to watch about 15 minutes worth of commercials as I kept trying to fast forward to the spot where I left the movie. I'm finishing the movie and then deleting this app. Seriously, ridiculous, considering the other three movie streaming services
I can't say I like the app. I rented on demand. My car is in the shop so I couldn't use the kiosk. It skips and drags. I tried other devices and found out they are also incompatible. I have a Polaroid TV and Amazon Fire Tablet. My Android phone is the only thing that the app works on. I don't know if the movie would play on it but the battery would run down fast. A Fire stick App would be great. Amazon movies, Netflix etc work on my tablet but not Redbox
It has one very annoying problem. The app sends notifications offering coupons. When I tap on it, it simply takes me to the home page of the app. I add a movie to the bag. When I go to check out, the coupon isn't there. I have to back out of there & search for the coupon. It's in messages. Half the time the coupon doesn't work. Then I have to search my actual email for another coupon that hopefully works. WHEN I TAP THE NOTIFICATION I SHOULD BE TAKEN DIRECTLY TO MESSAGE CONTAINING THE COUPON.
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