Gap
Reviews
User Reviews
Review Source: Google Play Store
please rate the app
Thanks for your vote
The app is fine but it's 2025... WHERE ARE THE PLUS SIZES??? If Old Navy can offer 3x and up in just about all of their women's clothing SO CAN YOU! THIS JUST MIGHT SAVE YOUR BRAND!
It's as if the Gap team doesn't optimize the app experience at all. You'd probably make more sales if you did. On an S23 with full bars I can't get anything to load without ridiculous load times. For as much as the mobile browser pushes the app you'd think the app would be better than it is
It never keeps me logged in. Half the reason I downloaded it was so I could stay logged in and wouldn't have to remember my password. I really enjoyed it for the sale reminders and saving coupons, but I feel such a huge flash of annoyance when I have to go through the password schpiel again that I'm going to delete it.
It's meh. The website, mobile or otherwise, is still more user friendly and better. You can't 'sort by' on the app, for example. And when you add something to your cart and go backwards to continue looking, it brings you to the top of the page instead of where you were. The mobile website has these features.
Paying my Gap card is such a challenge. The app doesn't work to do this and when I login to the mobile site - I get an error message. I have to hit refresh or try different parts of the day to get it to work. It's beyond frustrating. I was just upgraded to a Visa signature card and considering cancelling because it is not user friendly to pay bill online.
The new app has updated my shipping address to the wrong location twice now. Upon checkout the correct info displays but now two orders have shipped to the wrong state and it's really hard to get help from their customer service team. The new app won't load my order history. When you go back, it does not save where you were so you have to scroll to get back. Cannot find gap factory. The old version was much better. New version is awful.
This will be my first, but not my last using this app. I love fashions and different styles of clothes. I'll enjoy using this app by purchasing online and purchasing in store.
This app asks to sign in several times after I click on any item to add to cart and even after signing in it still says "refresh - something went wrong" and never works to add anything at all to cart. I've tried it for several days and same thing is happening on both my tablet and phone. Will shop somewhere else because it's happening with BR, old Navy, gap and Athleta.
👍 Great way to go shopping 🛍 at all year round.
the app deleted all my favorites, lost so many things I was going to buy. I got a notification to look at them, they were there, and when I went back they were gone.
I love the app especially compared to the online version, but there are still some minor things I would fix. Example, the zoom in and out effect (glitchy) while viewing a product, as well as I wish you could just add an item from the listing pages, and see the item in its other colors w/o having to go into the product entirely. Just some minor things I think would help make it great!
Please fix the bug, as you're scrolling it goes back to top on its own.
I have always loved The Gap!! Smart, Classic and always in Vogue.
Very easy to navigate! Remembers what I've put in my cart.
I'm very pleased in this app and I will shop here again.most of the apps that I have tried using are ridiculous and takes forever to use but this one I give 5 stars.thank you
Why don't you care about Android? Your last update isn't working. Deep links from Instagram, not working, app keeps freezing, I linked from an Athleta add on Instagram and got an error message to use a browser with cookies enabled. what????
Forever Love Gap❤️ Absolutely great App! I love how you can shop at The Gap, Old Navy and all their stores at the same time! Easy return process as well! Gap jeans are the best.
As I'm scrolling through the sale pages, it keeps going back up to the top. I've been trying for over 10 mins. I've closed the app 3 times and again. I give up!
The app needs more refinement. Repetitive entries and pop ups. Forced to join when I tried to ship as a guest. Bravo 👏🏻 got my info to inundate me with offers and promotions that I don't want or need. All that frustration for a purchase of pants that were in sale. Not sure it makes me want to do it again. (Hand to the chin flick iykyk)
Won't even let me check out. I kept getting error messages when I click on check out. My free shipping benefit as an icon member is also not being recognized. I don't have to spend $50 to get free shipping on the website. Lastly, it only gives me Gap order info and none on my Banana orders. It's better to just keep using the website. The app is useless.
This will be my first, but not my last using this app. I love fashions and different styles of clothes. I'll enjoy using this app by purchasing online and purchasing in store.
👍 Great way to go shopping 🛍 at all year round.
I have always loved The Gap!! Smart, Classic and always in Vogue.
Very easy to navigate! Remembers what I've put in my cart.
I'm very pleased in this app and I will shop here again.most of the apps that I have tried using are ridiculous and takes forever to use but this one I give 5 stars.thank you
Forever Love Gap❤️ Absolutely great App! I love how you can shop at The Gap, Old Navy and all their stores at the same time! Easy return process as well! Gap jeans are the best.
I love the app especially compared to the online version, but there are still some minor things I would fix. Example, the zoom in and out effect (glitchy) while viewing a product, as well as I wish you could just add an item from the listing pages, and see the item in its other colors w/o having to go into the product entirely. Just some minor things I think would help make it great!
The app is fine but it's 2025... WHERE ARE THE PLUS SIZES??? If Old Navy can offer 3x and up in just about all of their women's clothing SO CAN YOU! THIS JUST MIGHT SAVE YOUR BRAND!
Why don't you care about Android? Your last update isn't working. Deep links from Instagram, not working, app keeps freezing, I linked from an Athleta add on Instagram and got an error message to use a browser with cookies enabled. what????
It's as if the Gap team doesn't optimize the app experience at all. You'd probably make more sales if you did. On an S23 with full bars I can't get anything to load without ridiculous load times. For as much as the mobile browser pushes the app you'd think the app would be better than it is
It never keeps me logged in. Half the reason I downloaded it was so I could stay logged in and wouldn't have to remember my password. I really enjoyed it for the sale reminders and saving coupons, but I feel such a huge flash of annoyance when I have to go through the password schpiel again that I'm going to delete it.
It's meh. The website, mobile or otherwise, is still more user friendly and better. You can't 'sort by' on the app, for example. And when you add something to your cart and go backwards to continue looking, it brings you to the top of the page instead of where you were. The mobile website has these features.
Please fix the bug, as you're scrolling it goes back to top on its own.
The app needs more refinement. Repetitive entries and pop ups. Forced to join when I tried to ship as a guest. Bravo 👏🏻 got my info to inundate me with offers and promotions that I don't want or need. All that frustration for a purchase of pants that were in sale. Not sure it makes me want to do it again. (Hand to the chin flick iykyk)
Paying my Gap card is such a challenge. The app doesn't work to do this and when I login to the mobile site - I get an error message. I have to hit refresh or try different parts of the day to get it to work. It's beyond frustrating. I was just upgraded to a Visa signature card and considering cancelling because it is not user friendly to pay bill online.
The new app has updated my shipping address to the wrong location twice now. Upon checkout the correct info displays but now two orders have shipped to the wrong state and it's really hard to get help from their customer service team. The new app won't load my order history. When you go back, it does not save where you were so you have to scroll to get back. Cannot find gap factory. The old version was much better. New version is awful.
This app asks to sign in several times after I click on any item to add to cart and even after signing in it still says "refresh - something went wrong" and never works to add anything at all to cart. I've tried it for several days and same thing is happening on both my tablet and phone. Will shop somewhere else because it's happening with BR, old Navy, gap and Athleta.
the app deleted all my favorites, lost so many things I was going to buy. I got a notification to look at them, they were there, and when I went back they were gone.
As I'm scrolling through the sale pages, it keeps going back up to the top. I've been trying for over 10 mins. I've closed the app 3 times and again. I give up!
Won't even let me check out. I kept getting error messages when I click on check out. My free shipping benefit as an icon member is also not being recognized. I don't have to spend $50 to get free shipping on the website. Lastly, it only gives me Gap order info and none on my Banana orders. It's better to just keep using the website. The app is useless.
It's as if the Gap team doesn't optimize the app experience at all. You'd probably make more sales if you did. On an S23 with full bars I can't get anything to load without ridiculous load times. For as much as the mobile browser pushes the app you'd think the app would be better than it is
It never keeps me logged in. Half the reason I downloaded it was so I could stay logged in and wouldn't have to remember my password. I really enjoyed it for the sale reminders and saving coupons, but I feel such a huge flash of annoyance when I have to go through the password schpiel again that I'm going to delete it.
It's meh. The website, mobile or otherwise, is still more user friendly and better. You can't 'sort by' on the app, for example. And when you add something to your cart and go backwards to continue looking, it brings you to the top of the page instead of where you were. The mobile website has these features.
Paying my Gap card is such a challenge. The app doesn't work to do this and when I login to the mobile site - I get an error message. I have to hit refresh or try different parts of the day to get it to work. It's beyond frustrating. I was just upgraded to a Visa signature card and considering cancelling because it is not user friendly to pay bill online.
The new app has updated my shipping address to the wrong location twice now. Upon checkout the correct info displays but now two orders have shipped to the wrong state and it's really hard to get help from their customer service team. The new app won't load my order history. When you go back, it does not save where you were so you have to scroll to get back. Cannot find gap factory. The old version was much better. New version is awful.
This will be my first, but not my last using this app. I love fashions and different styles of clothes. I'll enjoy using this app by purchasing online and purchasing in store.
This app asks to sign in several times after I click on any item to add to cart and even after signing in it still says "refresh - something went wrong" and never works to add anything at all to cart. I've tried it for several days and same thing is happening on both my tablet and phone. Will shop somewhere else because it's happening with BR, old Navy, gap and Athleta.
👍 Great way to go shopping 🛍 at all year round.
the app deleted all my favorites, lost so many things I was going to buy. I got a notification to look at them, they were there, and when I went back they were gone.
The app is fine but it's 2025... WHERE ARE THE PLUS SIZES??? If Old Navy can offer 3x and up in just about all of their women's clothing SO CAN YOU! THIS JUST MIGHT SAVE YOUR BRAND!
Please fix the bug, as you're scrolling it goes back to top on its own.
I have always loved The Gap!! Smart, Classic and always in Vogue.
Very easy to navigate! Remembers what I've put in my cart.
I'm very pleased in this app and I will shop here again.most of the apps that I have tried using are ridiculous and takes forever to use but this one I give 5 stars.thank you
Why don't you care about Android? Your last update isn't working. Deep links from Instagram, not working, app keeps freezing, I linked from an Athleta add on Instagram and got an error message to use a browser with cookies enabled. what????
Forever Love Gap❤️ Absolutely great App! I love how you can shop at The Gap, Old Navy and all their stores at the same time! Easy return process as well! Gap jeans are the best.
As I'm scrolling through the sale pages, it keeps going back up to the top. I've been trying for over 10 mins. I've closed the app 3 times and again. I give up!
The app needs more refinement. Repetitive entries and pop ups. Forced to join when I tried to ship as a guest. Bravo 👏🏻 got my info to inundate me with offers and promotions that I don't want or need. All that frustration for a purchase of pants that were in sale. Not sure it makes me want to do it again. (Hand to the chin flick iykyk)
Won't even let me check out. I kept getting error messages when I click on check out. My free shipping benefit as an icon member is also not being recognized. I don't have to spend $50 to get free shipping on the website. Lastly, it only gives me Gap order info and none on my Banana orders. It's better to just keep using the website. The app is useless.
I love the app especially compared to the online version, but there are still some minor things I would fix. Example, the zoom in and out effect (glitchy) while viewing a product, as well as I wish you could just add an item from the listing pages, and see the item in its other colors w/o having to go into the product entirely. Just some minor things I think would help make it great!
The app is fine but it's 2025... WHERE ARE THE PLUS SIZES??? If Old Navy can offer 3x and up in just about all of their women's clothing SO CAN YOU! THIS JUST MIGHT SAVE YOUR BRAND!
It's as if the Gap team doesn't optimize the app experience at all. You'd probably make more sales if you did. On an S23 with full bars I can't get anything to load without ridiculous load times. For as much as the mobile browser pushes the app you'd think the app would be better than it is
It never keeps me logged in. Half the reason I downloaded it was so I could stay logged in and wouldn't have to remember my password. I really enjoyed it for the sale reminders and saving coupons, but I feel such a huge flash of annoyance when I have to go through the password schpiel again that I'm going to delete it.
It's meh. The website, mobile or otherwise, is still more user friendly and better. You can't 'sort by' on the app, for example. And when you add something to your cart and go backwards to continue looking, it brings you to the top of the page instead of where you were. The mobile website has these features.
Paying my Gap card is such a challenge. The app doesn't work to do this and when I login to the mobile site - I get an error message. I have to hit refresh or try different parts of the day to get it to work. It's beyond frustrating. I was just upgraded to a Visa signature card and considering cancelling because it is not user friendly to pay bill online.
The new app has updated my shipping address to the wrong location twice now. Upon checkout the correct info displays but now two orders have shipped to the wrong state and it's really hard to get help from their customer service team. The new app won't load my order history. When you go back, it does not save where you were so you have to scroll to get back. Cannot find gap factory. The old version was much better. New version is awful.
This will be my first, but not my last using this app. I love fashions and different styles of clothes. I'll enjoy using this app by purchasing online and purchasing in store.
This app asks to sign in several times after I click on any item to add to cart and even after signing in it still says "refresh - something went wrong" and never works to add anything at all to cart. I've tried it for several days and same thing is happening on both my tablet and phone. Will shop somewhere else because it's happening with BR, old Navy, gap and Athleta.
👍 Great way to go shopping 🛍 at all year round.
the app deleted all my favorites, lost so many things I was going to buy. I got a notification to look at them, they were there, and when I went back they were gone.
I love the app especially compared to the online version, but there are still some minor things I would fix. Example, the zoom in and out effect (glitchy) while viewing a product, as well as I wish you could just add an item from the listing pages, and see the item in its other colors w/o having to go into the product entirely. Just some minor things I think would help make it great!
Please fix the bug, as you're scrolling it goes back to top on its own.
I have always loved The Gap!! Smart, Classic and always in Vogue.
Very easy to navigate! Remembers what I've put in my cart.
I'm very pleased in this app and I will shop here again.most of the apps that I have tried using are ridiculous and takes forever to use but this one I give 5 stars.thank you
Why don't you care about Android? Your last update isn't working. Deep links from Instagram, not working, app keeps freezing, I linked from an Athleta add on Instagram and got an error message to use a browser with cookies enabled. what????
Forever Love Gap❤️ Absolutely great App! I love how you can shop at The Gap, Old Navy and all their stores at the same time! Easy return process as well! Gap jeans are the best.
As I'm scrolling through the sale pages, it keeps going back up to the top. I've been trying for over 10 mins. I've closed the app 3 times and again. I give up!
The app needs more refinement. Repetitive entries and pop ups. Forced to join when I tried to ship as a guest. Bravo 👏🏻 got my info to inundate me with offers and promotions that I don't want or need. All that frustration for a purchase of pants that were in sale. Not sure it makes me want to do it again. (Hand to the chin flick iykyk)
Won't even let me check out. I kept getting error messages when I click on check out. My free shipping benefit as an icon member is also not being recognized. I don't have to spend $50 to get free shipping on the website. Lastly, it only gives me Gap order info and none on my Banana orders. It's better to just keep using the website. The app is useless.
This will be my first, but not my last using this app. I love fashions and different styles of clothes. I'll enjoy using this app by purchasing online and purchasing in store.
👍 Great way to go shopping 🛍 at all year round.
I have always loved The Gap!! Smart, Classic and always in Vogue.
Very easy to navigate! Remembers what I've put in my cart.
I'm very pleased in this app and I will shop here again.most of the apps that I have tried using are ridiculous and takes forever to use but this one I give 5 stars.thank you
Forever Love Gap❤️ Absolutely great App! I love how you can shop at The Gap, Old Navy and all their stores at the same time! Easy return process as well! Gap jeans are the best.
I love the app especially compared to the online version, but there are still some minor things I would fix. Example, the zoom in and out effect (glitchy) while viewing a product, as well as I wish you could just add an item from the listing pages, and see the item in its other colors w/o having to go into the product entirely. Just some minor things I think would help make it great!
The app is fine but it's 2025... WHERE ARE THE PLUS SIZES??? If Old Navy can offer 3x and up in just about all of their women's clothing SO CAN YOU! THIS JUST MIGHT SAVE YOUR BRAND!
Why don't you care about Android? Your last update isn't working. Deep links from Instagram, not working, app keeps freezing, I linked from an Athleta add on Instagram and got an error message to use a browser with cookies enabled. what????
It's as if the Gap team doesn't optimize the app experience at all. You'd probably make more sales if you did. On an S23 with full bars I can't get anything to load without ridiculous load times. For as much as the mobile browser pushes the app you'd think the app would be better than it is
It never keeps me logged in. Half the reason I downloaded it was so I could stay logged in and wouldn't have to remember my password. I really enjoyed it for the sale reminders and saving coupons, but I feel such a huge flash of annoyance when I have to go through the password schpiel again that I'm going to delete it.
It's meh. The website, mobile or otherwise, is still more user friendly and better. You can't 'sort by' on the app, for example. And when you add something to your cart and go backwards to continue looking, it brings you to the top of the page instead of where you were. The mobile website has these features.
Please fix the bug, as you're scrolling it goes back to top on its own.
The app needs more refinement. Repetitive entries and pop ups. Forced to join when I tried to ship as a guest. Bravo 👏🏻 got my info to inundate me with offers and promotions that I don't want or need. All that frustration for a purchase of pants that were in sale. Not sure it makes me want to do it again. (Hand to the chin flick iykyk)
Paying my Gap card is such a challenge. The app doesn't work to do this and when I login to the mobile site - I get an error message. I have to hit refresh or try different parts of the day to get it to work. It's beyond frustrating. I was just upgraded to a Visa signature card and considering cancelling because it is not user friendly to pay bill online.
The new app has updated my shipping address to the wrong location twice now. Upon checkout the correct info displays but now two orders have shipped to the wrong state and it's really hard to get help from their customer service team. The new app won't load my order history. When you go back, it does not save where you were so you have to scroll to get back. Cannot find gap factory. The old version was much better. New version is awful.
This app asks to sign in several times after I click on any item to add to cart and even after signing in it still says "refresh - something went wrong" and never works to add anything at all to cart. I've tried it for several days and same thing is happening on both my tablet and phone. Will shop somewhere else because it's happening with BR, old Navy, gap and Athleta.
the app deleted all my favorites, lost so many things I was going to buy. I got a notification to look at them, they were there, and when I went back they were gone.
As I'm scrolling through the sale pages, it keeps going back up to the top. I've been trying for over 10 mins. I've closed the app 3 times and again. I give up!
Won't even let me check out. I kept getting error messages when I click on check out. My free shipping benefit as an icon member is also not being recognized. I don't have to spend $50 to get free shipping on the website. Lastly, it only gives me Gap order info and none on my Banana orders. It's better to just keep using the website. The app is useless.
It's as if the Gap team doesn't optimize the app experience at all. You'd probably make more sales if you did. On an S23 with full bars I can't get anything to load without ridiculous load times. For as much as the mobile browser pushes the app you'd think the app would be better than it is
It never keeps me logged in. Half the reason I downloaded it was so I could stay logged in and wouldn't have to remember my password. I really enjoyed it for the sale reminders and saving coupons, but I feel such a huge flash of annoyance when I have to go through the password schpiel again that I'm going to delete it.
It's meh. The website, mobile or otherwise, is still more user friendly and better. You can't 'sort by' on the app, for example. And when you add something to your cart and go backwards to continue looking, it brings you to the top of the page instead of where you were. The mobile website has these features.
Paying my Gap card is such a challenge. The app doesn't work to do this and when I login to the mobile site - I get an error message. I have to hit refresh or try different parts of the day to get it to work. It's beyond frustrating. I was just upgraded to a Visa signature card and considering cancelling because it is not user friendly to pay bill online.
The new app has updated my shipping address to the wrong location twice now. Upon checkout the correct info displays but now two orders have shipped to the wrong state and it's really hard to get help from their customer service team. The new app won't load my order history. When you go back, it does not save where you were so you have to scroll to get back. Cannot find gap factory. The old version was much better. New version is awful.
This will be my first, but not my last using this app. I love fashions and different styles of clothes. I'll enjoy using this app by purchasing online and purchasing in store.
This app asks to sign in several times after I click on any item to add to cart and even after signing in it still says "refresh - something went wrong" and never works to add anything at all to cart. I've tried it for several days and same thing is happening on both my tablet and phone. Will shop somewhere else because it's happening with BR, old Navy, gap and Athleta.
👍 Great way to go shopping 🛍 at all year round.
the app deleted all my favorites, lost so many things I was going to buy. I got a notification to look at them, they were there, and when I went back they were gone.
The app is fine but it's 2025... WHERE ARE THE PLUS SIZES??? If Old Navy can offer 3x and up in just about all of their women's clothing SO CAN YOU! THIS JUST MIGHT SAVE YOUR BRAND!
Please fix the bug, as you're scrolling it goes back to top on its own.
I have always loved The Gap!! Smart, Classic and always in Vogue.
Very easy to navigate! Remembers what I've put in my cart.
I'm very pleased in this app and I will shop here again.most of the apps that I have tried using are ridiculous and takes forever to use but this one I give 5 stars.thank you
Why don't you care about Android? Your last update isn't working. Deep links from Instagram, not working, app keeps freezing, I linked from an Athleta add on Instagram and got an error message to use a browser with cookies enabled. what????
Forever Love Gap❤️ Absolutely great App! I love how you can shop at The Gap, Old Navy and all their stores at the same time! Easy return process as well! Gap jeans are the best.
As I'm scrolling through the sale pages, it keeps going back up to the top. I've been trying for over 10 mins. I've closed the app 3 times and again. I give up!
The app needs more refinement. Repetitive entries and pop ups. Forced to join when I tried to ship as a guest. Bravo 👏🏻 got my info to inundate me with offers and promotions that I don't want or need. All that frustration for a purchase of pants that were in sale. Not sure it makes me want to do it again. (Hand to the chin flick iykyk)
Won't even let me check out. I kept getting error messages when I click on check out. My free shipping benefit as an icon member is also not being recognized. I don't have to spend $50 to get free shipping on the website. Lastly, it only gives me Gap order info and none on my Banana orders. It's better to just keep using the website. The app is useless.
I love the app especially compared to the online version, but there are still some minor things I would fix. Example, the zoom in and out effect (glitchy) while viewing a product, as well as I wish you could just add an item from the listing pages, and see the item in its other colors w/o having to go into the product entirely. Just some minor things I think would help make it great!
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